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Bluetooth headphones and USB adapter are not pairing properly. NO AUDIO AT WORK

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#1 poly510


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Posted 05 November 2014 - 01:18 PM

In May, I bought a pair of bluetooth headphones (Photive BTH3) and a USB bluetooth wireless adapter (SoundBot SB340) for my work PC.


Last week, my computer got a bug, and IT reformatted the computer.

Now my headphones are not pairing with the computer properly.

I used the CD that came with the USB adapter, and it seems to work, but when I pair the headphones with the computer, the drivers start to install, and I get this error:




I got this right before it, and thought it was all going well



I can not pair my headphones with the computer, and get this pop-up:




Can anybody help me out? I've tried the drivers on the SoundBot website, and they give me the same driver error.

No music at work is a real bummer!!!

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#2 hamluis



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Posted 05 November 2014 - 03:30 PM

Isn't that the province of your work IT personnel?



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