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IE 11 error


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#1 jneely

jneely

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Posted 05 November 2014 - 12:25 AM

My mom has been getting an error pop up on her screen whenever it sits idle and rather than trying to describe it I thought I'd just paste it in here for you to see for yourselves. My mom has also got that COM surrogate malware issue as well, and I'm not sure if that has something to do with this. Any help that you can provide would be most appreciated.

 

 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    iexplore.exe
  Application Version:    11.0.9600.17344
  Application Timestamp:    4a5bc6b7
  Fault Module Name:    MSHTML.dll
  Fault Module Version:    11.0.9600.17344
  Fault Module Timestamp:    541b8a22
  Exception Code:    c00000fd
  Exception Offset:    00095c98
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    39a4
  Additional Information 2:    39a4d7f18c1c7c725934453009d2f1b9
  Additional Information 3:    140f
  Additional Information 4:    140f42f130c164ef7af87e815e560ea3

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