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Can't remove BrowseFox.b, grrrr!


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#1 Sivapriya

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Posted 04 November 2014 - 10:32 PM

I have some malware/adware called BrowseFox.b that is creating pop up ads on various website and also redirecting searches and also opening other webpages.  Even if I click a link here on bleepingcomputer, it will try to open another webpage.  

 

I thought I was downloading skype.  This is what I get for being in a hurry! I have too much to do and very little time.  I know better. It was some strange installer, the kind where you have to decline all the extra garbage you don't want to get to the one you intended to load, which made me pause, but since download.com uses that type of installer now, I thought maybe Skype is now too.  I should know better. EGADS!  Skype no longer lets me answer incoming calls, so I was trying to hurry and get it corrected, as I am a freelancer and it doesn't look good when a client calls through and I have to say that I can't answer and that I need to call them back.  But, that is another issue.  

 

Anywho, what's done is done and I need help removing it.  McAfee did nothing to protect me, even though it McAfee popped up with a warning, saying it blocked the program and I clicked the button to remove it.  

 

I tried to run malwarebytes, but it doesn't load, it ends up unresponsive.   I think I need to uninstall and do a fresh, clean install of malwarebytes.

 

I downloaded dds, but it won't run.  It says it can't run in compatibility mode.  I tried right-clicking, but I am not given any options to run as administrator.  

 

My OS is Windows 8.1 on a Lenovo Ideapad S510p Touch. 

 

I hope one of y'all geniuses can help this Goddess out.  Please!  It will be most appreciated!

 

Thanks!



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#2 Sivapriya

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Posted 07 November 2014 - 09:06 PM

Never mind.  I managed to solve it after much digging. 

Thanks



#3 HelpBot

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Posted 10 November 2014 - 09:50 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/554792 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

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Posted 10 November 2014 - 10:43 AM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!





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