Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 7 Laptop crashes when it sleeps for more than 3-5 min


  • Please log in to reply
6 replies to this topic

#1 Npuffer

Npuffer

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Seattle
  • Local time:07:40 PM

Posted 04 November 2014 - 09:52 PM

I have a Toshiba Satellite P855 laptop. The last few week my computer has started crashing every time it would hibernate, I turned off hibernation and set it to sleep mode. That seemed to fix the problem but now every time its goes to sleep for more 3 to 5 min it wont wake back up and I have to press the power button to start it up and then I get the message that "Windows did not shut down successfully". 

 

sure could use some help to figure out what's going on.

 

Thanks,

Natasha



BC AdBot (Login to Remove)

 


#2 Npuffer

Npuffer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Seattle
  • Local time:07:40 PM

Posted 06 November 2014 - 07:39 PM

Bumping this up!  Could still use some help



#3 hamluis

hamluis

    Moderator


  • Moderator
  • 56,408 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:40 PM

Posted 15 November 2014 - 01:20 PM

Sleep/hibernation issues may be caused by video driver problems, IIRC.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 Npuffer

Npuffer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Seattle
  • Local time:07:40 PM

Posted 20 November 2014 - 05:38 PM

Hi Louis,

 

Below is the information from MiniToolBox. Im not sure what you want a snapshot of. Could you please clarify for me.

 

Since I posted my issue I turned off sleep and hibernate and I haven't had any issues with it crashing. But I feel like it's a ticking time bomb and at any moment it'll start crashing again.

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Natasha (administrator) on 20-11-2014 at 14:31:26
Running from "C:\Users\Natasha\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/11/2014 10:10:11 AM) (Source: Microsoft-Windows-RestartManager) (User: Natasha-PC)
Description: Application or service 'Plugin Container for Firefox' could not be shut down.
 
Error: (11/10/2014 02:14:41 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0x80072EE7) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f
 
Error: (11/10/2014 02:14:41 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details. 
hr=0x80072EE7
 
Error: (11/10/2014 02:14:19 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5008
 
Error: (11/10/2014 02:14:19 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5008
 
Error: (11/10/2014 02:14:19 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/10/2014 02:14:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4010
 
Error: (11/10/2014 02:14:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4010
 
Error: (11/10/2014 02:14:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/10/2014 02:14:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3011
 
 
System errors:
=============
Error: (11/20/2014 01:37:13 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (11/20/2014 01:36:10 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
EfwTdiFlt
 
Error: (11/20/2014 01:36:08 PM) (Source: Service Control Manager) (User: )
Description: The KMService service failed to start due to the following error: 
%%2
 
Error: (11/20/2014 09:50:56 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (11/20/2014 09:49:44 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
EfwTdiFlt
 
Error: (11/20/2014 09:49:33 AM) (Source: Service Control Manager) (User: )
Description: The KMService service failed to start due to the following error: 
%%2
 
Error: (11/19/2014 09:35:57 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (11/19/2014 09:35:53 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (11/19/2014 08:28:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
 
Error: (11/19/2014 08:25:19 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
 
Microsoft Office Sessions:
=========================
Error: (11/11/2014 10:10:11 AM) (Source: Microsoft-Windows-RestartManager)(User: Natasha-PC)
Description: 1C:\Program Files (x86)\Mozilla Firefox\plugin-container.exePlugin Container for Firefox0211776800
 
Error: (11/10/2014 02:14:41 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE766c92734-d682-4d71-983e-d6ec3f16059f
 
Error: (11/10/2014 02:14:41 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE700010001(0x00000000, 14:14:35:248 - http://go.microsoft.com/fwlink/?LinkId=151642)
00020001(0x00000000, 14:14:35:250)
00030001(0x00000000, 14:14:35:250 - http://go.microsoft.com)
00030002(0x00000000, 14:14:35:250 - 0)
00040001(0x00000000, 14:14:35:250 - http://go.microsoft.com)
00040002(0x00000000, 14:14:38:367 - 1, <NULL>, <NULL>, <NULL>)
00040004(0x80072F94, 14:14:41:197 - <NULL>)
00040006(0x00000000, 14:14:41:197 - 1, http://go.microsoft.com, <NULL>, <local>)
00020005(0x00000000, 14:14:41:197 - 0)
00020007(0x80072EE7, 14:14:41:198)
00010002(0x80072EE7, 14:14:41:198 - <NULL>)
00010003(0x80072EE7, 14:14:41:198)
 
Error: (11/10/2014 02:14:19 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5008
 
Error: (11/10/2014 02:14:19 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5008
 
Error: (11/10/2014 02:14:19 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/10/2014 02:14:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4010
 
Error: (11/10/2014 02:14:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4010
 
Error: (11/10/2014 02:14:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/10/2014 02:14:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3011
 
 
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 6.2.2 - Hewlett-Packard) Hidden
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.12 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.3.0.3670 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.3.0.3670 - Adobe Systems Incorporated) Hidden
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.4.980 - Adobe Systems Incorporated.)
Adobe Community Help (x32 Version: 3.4.980 - Adobe Systems Incorporated.) Hidden
Adobe Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 1.4.0 - Adobe Systems Incorporated)
Adobe Content Viewer (x32 Version: 1.4.0 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 5.5 Master Collection (HKLM-x32\...\{D57FC112-312E-4D70-860F-2DB8FB6858F0}) (Version: 5.5 - Adobe Systems Incorporated)
Adobe CS 5.5 Master Collection Licence 5.5 (HKLM-x32\...\Adobe CS 5.5 Master Collection Licence 5.5) (Version:  - )
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Adobe Photoshop Lightroom 4.3 64-bit (HKLM\...\{D759947B-8C5A-4480-B0DB-FC391F061C85}) (Version: 4.3.1 - Adobe)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Adobe Story (HKLM-x32\...\com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.0.571 - Adobe Systems Incorporated)
Adobe Story (x32 Version: 1.0.571 - Adobe Systems Incorporated) Hidden
Adobe Widget Browser (HKLM-x32\...\com.adobe.WidgetBrowser.E7BED6E5DDA59983786DD72EBFA46B1598278E07.1) (Version: 2.0 Build 230 - Adobe Systems Incorporated.)
Adobe Widget Browser (x32 Version: 2.0.230 - Adobe Systems Incorporated.) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
C309g-m (x32 Version: 140.0.690.000 - Hewlett-Packard) Hidden
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Citrix Online Launcher (HKLM-x32\...\{B025BA0B-64A6-46DE-9D64-32965C83CCA9}) (Version: 1.0.179 - Citrix)
CoffeeCup Free FTP (HKLM-x32\...\{66F43DBE-6D46-4BCE-831D-0D4C13639BE8}) (Version: 4.5.12 - CoffeeCup Software Inc.)
Cool Timer 5.1.2.0 (HKLM-x32\...\Cool Timer_is1) (Version:  - Harmony Hollow Software)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB2899521) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{BEC38614-4337-4E47-9723-ED1BD35E5658}) (Version:  - Microsoft)
Destinations (x32 Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.52 - Dropbox, Inc.)
Evernote v. 5.7.1 (HKLM-x32\...\{6EE04364-6568-11E4-B696-00163E98E7D6}) (Version: 5.7.1.5586 - Evernote Corp.)
Flip HTML5 (HKLM-x32\...\Flip HTML5_is1) (Version:  - eflippdfforipad Solution)
FreeButtons.org (HKLM-x32\...\FreeButtons.org) (Version:  - )
Garmin USB Drivers (HKLM-x32\...\{3D5D6CFC-3097-425A-8D8F-7EAF5D57641D}) (Version: 2.3.1.0 - Garmin Ltd or its subsidiaries)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Chrome Frame (HKLM-x32\...\{02A5C383-FE94-3B52-9627-CE70B9301A0F}) (Version: 65.143.49253 - Google, Inc.)
Google Drive (HKLM-x32\...\{C60F3836-333A-4AE2-B526-CFDBA143A9BA}) (Version: 1.18.7821.2489 - Google, Inc.)
Google Talk Plugin (HKLM-x32\...\{0C5C1177-94C5-3EFB-A8BE-3F6AF1AF887F}) (Version: 5.38.6.0 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 6.4.5.1865 (HKCU\...\GoToMeeting) (Version: 6.4.5.1865 - CitrixOnline)
GPBaseService2 (x32 Version: 140.0.211.000 - Hewlett-Packard) Hidden
hott notes 4 (HKLM-x32\...\hott notes 4) (Version: 4.1 - Joel Riley)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart Premium C309g-m All-in-One Driver Software 14.0 Rel. 6 (HKLM\...\{CCD42CCF-9AFF-4BC5-862A-38CCD3C8E8F8}) (Version: 14.0 - HP)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Update (HKLM-x32\...\{74DC0593-6BC6-4001-AD5F-D810AFB68D86}) (Version: 5.002.002.002 - Hewlett-Packard)
HPPhotoGadget (x32 Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{6096C0CC-7E19-4355-87F0-627EC5AA146D}) (Version: 4.0.3.56 - Apple Inc.)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2752 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.3.214 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Javascript Menu Master 2.8 (HKLM-x32\...\Javascript Menu Master_is1) (Version:  - )
Job Timer 2 V2.6.0 (HKLM-x32\...\Job Timer 2_is1) (Version:  - Doc Design)
join.me (HKCU\...\JoinMe) (Version: 1.17.1.162 - LogMeIn, Inc.)
Logitech Harmony Remote Software 7 (HKLM-x32\...\{5C6F884D-680C-448B-B4C9-22296EE1B206}) (Version: 7.7.0.0 - Logitech)
Logitech Harmony Remote Software 7 (x32 Version: 7.7.0.0 - Logitech) Hidden
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
MarketResearch (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 365 Small Business Premium - en-us (HKLM\...\O365SmallBusPremRetail - en-us) (Version: 15.0.4667.1002 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft_VC80_ATL_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053 - Adobe) Hidden
Microsoft_VC90_ATL_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 33.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.1 (x86 en-US)) (Version: 33.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Network64 (Version: 140.0.215.000 - Hewlett-Packard) Hidden
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Opera Stable 26.0.1656.24 (HKLM-x32\...\Opera 26.0.1656.24) (Version: 26.0.1656.24 - Opera Software ASA)
ownCloud (HKLM-x32\...\ownCloud) (Version: 1.6.3.3721 - ownCloud)
PDF Settings CS5 (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
PS_AIO_06_C309g-m_SW_Min (x32 Version: 140.0.690.000 - Hewlett-Packard) Hidden
PxMergeModule (x32 Version: 1.00.0000 - Your Company Name) Hidden
QuickBooks (x32 Version: 20.0.4001.807 - Intuit Inc.) Hidden
QuickBooks Pro 2010 (HKLM-x32\...\{0700E22B-A422-40A5-BD20-04BF618CA0F9}) (Version: 20.0.4001.807 - Intuit Inc.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
QuickTransfer (x32 Version: 140.0.98.000 - Hewlett-Packard) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.52.203.2012 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.29008 - Realtek Semiconductor Corp.)
Remote Control USB Driver (HKLM-x32\...\{8471021C-F529-43DE-84DF-3612E10F58C4}) (Version: 2.3.2.317 - )
Scan (x32 Version: 140.0.80.000 - Hewlett-Packard) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (Version:  - Microsoft) Hidden
Simple Sticky Notes 2.1 (HKLM-x32\...\Simple Sticky Notes_is1) (Version:  - Simnet Ltd.)
SketchUp 8 (HKLM-x32\...\{779D8CA1-03DD-4AD4-B21F-3E20BFE7BEDE}) (Version: 3.0.15158 - Trimble Navigation Limited)
Skitch (HKLM-x32\...\Skitch 2.3.1.169) (Version: 2.3.1.169 - Evernote Corp.)
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
SmartWebPrinting (x32 Version: 140.0.186.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 140.0.213.000 - Hewlett-Packard) Hidden
Sonos Controller (HKLM-x32\...\{7BBA9BF8-05DF-47D8-8880-82A9B99505B9}) (Version: 26.1.77080 - Sonos, Inc.)
Status (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.1.6.0 - Synaptics Incorporated)
Toolbox (x32 Version: 140.0.428.000 - Hewlett-Packard) Hidden
TOSHIBA HDD Protection (HKLM\...\{94A90C69-71C1-470A-88F5-AA47ECC96B40}) (Version: 2.1.2.4 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.3.37 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (x32 Version: 2.0.3.37 - TOSHIBA Corporation) Hidden
TrayApp (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{FEF4C57D-0975-4D3C-ACC7-DCD038C3788F}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2889935) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{A1EF8C47-61EE-4FC8-A871-41BFD084E104}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{84B191B5-5319-463A-A305-8C4D53B1D20A}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{DB0B0CDF-77EC-47B0-94E2-4738573A1E58}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{1AA82E2E-7DB7-4C70-910C-BBB657A6B3A5}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{79C725A1-3964-421C-A528-78C1C083C7C7}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{95BE5D45-A3DD-4CB1-8C35-D75DD7B4D862}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{95BE5D45-A3DD-4CB1-8C35-D75DD7B4D862}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{EBD18DE5-BC84-4B57-9A30-097044871F9A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{B340E9EB-DDA6-40E7-8501-5B7BAEC6D25F}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{4AD36582-256B-433D-8593-F31773A15CA4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{4AD36582-256B-433D-8593-F31773A15CA4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{9505441B-65A1-4AD5-B727-0CE42D24D2B7}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.PROPLUS_{B114A387-8A14-4C43-AE51-82F17EB81D49}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{B6AD7E27-012A-4B63-82BA-AF62893E5435}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{07DC9C6C-E916-4F42-8677-716930ED0393}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{6E760BBA-B83F-4C2D-918F-5F91EF6C9861}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{43F59F4D-7179-497E-BE99-BC6F7D1DDCBA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition (HKLM\...\{90140000-0044-0409-1000-0000000FF1CE}_Office14.PROPLUS_{43F59F4D-7179-497E-BE99-BC6F7D1DDCBA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{D1F3B526-7EB2-4701-92DB-0784988D78DE}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{69CF587A-D75B-47F8-9D59-3958C37C0A88}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{69CF587A-D75B-47F8-9D59-3958C37C0A88}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{52BEF8AE-9324-40A1-9A92-E5A8FB63A475}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{56551B9F-2FE1-4705-ACF0-8FA920535E18}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{56551B9F-2FE1-4705-ACF0-8FA920535E18}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.PROPLUS_{860EE8B1-0B9F-4A8A-91FE-649CD3C6754C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.PROPLUS_{569742BC-C32F-4C9C-9B21-18409AFF9599}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{3029C408-1DD1-4273-8E58-87CB1B638FC8}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{3029C408-1DD1-4273-8E58-87CB1B638FC8}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{DDDC32A5-9528-4771-B91A-97A8E1D7957B}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.PROPLUS_{DBAC8ED2-9287-499E-AD66-590C7413C7DE}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.PROPLUS_{393B360E-62F8-463D-B914-1ECDC1359A46}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2878251) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{75C06E70-E3D5-4516-B60F-68E8FA132E2D}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{77374F16-2DC6-4EEF-AFAD-C59FDA2E010D}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{77374F16-2DC6-4EEF-AFAD-C59FDA2E010D}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F6F342A1-530B-4D48-A468-1E3F70928984}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{C950A55F-82E3-4CC8-8FA2-E8A2A0F651F3}) (Version:  - Microsoft)
WebReg (x32 Version: 140.0.212.017 - Hewlett-Packard) Hidden
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (HKLM\...\98157A226B40B173301B0F53C8E98C47805D5152) (Version: 04/19/2012 2.3.1.0 - Garmin)
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR 4.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.01.0 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 8086.74 MB
Available physical RAM: 4645.57 MB
Total Pagefile: 16171.66 MB
Available Pagefile: 12398.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.07 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:698.54 GB) (Free:567.21 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\NATASHA-PC
 
Administrator            Guest                    Natasha                  
 
 
**** End of log ****


#5 Npuffer

Npuffer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Seattle
  • Local time:07:40 PM

Posted 20 November 2014 - 05:50 PM

Hi Louis,

 

I figured out what you meant by post a link of the snapshot, Here it is

 

http://speccy.piriform.com/results/pKPXOXvjekOZZ8RuiVcJvoM 

 

Thanks for any help you can offer!!!



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,408 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:40 PM

Posted 20 November 2014 - 06:15 PM

Error: (11/19/2014 09:35:57 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
I suggest running a hard drive diagnostic...after moving all valued files from the drive.  Run the long test and let us know whether drive passed or failed the long test.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis


Edited by hamluis, 21 November 2014 - 07:23 AM.


#7 Npuffer

Npuffer
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Seattle
  • Local time:07:40 PM

Posted 20 November 2014 - 09:03 PM

The first link goes to the PDF download too. I looked on the site but am unable to find SeaTools specific to Maxtor, Seagate, Samung only. Would you be so kind as to provide the link again. 

 

My error, I edited links to correct - Hamluis.


Edited by hamluis, 21 November 2014 - 07:24 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users