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No Sound - sounds and devices properties box greyed out


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#1 Bastille Day

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Posted 04 November 2014 - 10:57 AM

Never had speakers before on this Dell Xp computer.

 

Bought a pair of used speakers with a light green color coded end.

 

Plugged into matching color plugin at rear of comuter. Still no sound.

 

Clicked on sounds and devices in control panel.

 

Properties box came up with everything greyed out and could not adjust anything such as volume bar.

 

Device manager has Audio Codecs and Legacy Audio Drivers listed.

 

I don't know where to start.

 

Thanks in advance for any suggestions.

 

 



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#2 Allan

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Posted 04 November 2014 - 11:03 AM

Please open device manager. Are there any yellow or red symbols?

 

Also, in Device Manager what is listed as your sound device?



#3 Bastille Day

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Posted 04 November 2014 - 11:19 AM

Please open device manager. Are there any yellow or red symbols?

 

Also, in Device Manager what is listed as your sound device?

 

Under sound video and game controllers in device manager:

 

Audio codecs - Legacy Audio Drivers - Legacy Video Captuer Devices

 

Logiteck microphone [ This device cannot start. (Code 10) ] yellow symbol.



#4 Allan

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Posted 04 November 2014 - 12:39 PM

1) Go to the Dell Website, enter your service tag number, and download and install the latest driver for your display adapter.

 

2) Do you have a Logitech microphone?



#5 Bastille Day

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Posted 04 November 2014 - 12:52 PM

1) Go to the Dell Website, enter your service tag number, and download and install the latest driver for your display adapter.

 

2) Do you have a Logitech microphone?

 

No microphone of any kind.

 

I need to know where to find my service tag number.

 

I assume my speakers are what you are calling my "disply adapter".

 

Is there not a generic driver available to run my speakers?

 

Does having a color coded plug-in at the back of the computer confirm I do have an audio card?



#6 Allan

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Posted 04 November 2014 - 01:13 PM

No, your speakers are your speakers. And I'm sorry - I said display adapter but I meant sound card. Go to the Dell Website, enter your service tag number, and download and install the latest driver for your sound card. You can also install the latest chipset driver.

 

As for finding the service tag number, http://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-support-Knowledgebase/locate-service-tag

 

Also, just for the heck of it try plugging the speakers in to the other ports on the audio card. It sounds like you may have them plugged in to the mike port.



#7 Bastille Day

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Posted 04 November 2014 - 01:35 PM

System says I need a net framework update.

 

Tried it and microsoft will no longer support my computer.

 

Speakers were invented about 140 years ago and in the year 2014, I can not listen to music via my computer.

 

An absolute joke.

 

Thanks anyway.






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