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I think I am hijacked or have a virus


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8 replies to this topic

#1 Jeff Roberts

Jeff Roberts

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Posted 04 November 2014 - 09:19 AM

My computer has been acting odd for a week or so and is very slow. Here are a couple of examples:

 

1) The screen went to looking like I was in "safe mode" for no apparent reason and I was not in "safe mode".  This was for a few seconds and then it went back to normal.

 

2) When I ran Spy Bot D&D a reoccurring message came up that something was trying to change my registry from:

 

autocheck autochk*\c\windows\system

 

to:

 

autocheck autochk*\

 

3) IE freezes

 

I have run my Norton, Spy Bot, and Emsisoft and they don't find anything. I did a rootkit scan with Norton as well.

 

I am using Windows 7 and primarily IE though I just started using TOR as well.  I don't know if it could be related at all to TOR.

 

Thank you for help,

 

 



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#2 Broni

Broni

    The Coolest BC Computer


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  • Local time:04:15 PM

Posted 04 November 2014 - 02:00 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 Jeff Roberts

Jeff Roberts
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  • Local time:07:15 PM

Posted 04 November 2014 - 03:04 PM

Hopefully I have followed your directions accurately.  Thank you.

 

 

 

 

 Results of screen317's Security Check version 0.99.89 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Emsisoft Anti-Malware                               
Norton 360 Premier Edition                          
Trend Micro Client/Server Security Agent Antivirus  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy
 Java 7 Update 65 
 Java version out of Date!
 Adobe Flash Player 15.0.0.152 
 Adobe Reader XI 
 Mozilla Firefox 29.0.1 Firefox out of Date! 
 Google Chrome 38.0.2125.104 
 Google Chrome 38.0.2125.111 
````````Process Check: objlist.exe by Laurent```````` 
 Norton ccSvcHst.exe
 Trend Micro OfficeScan Client pccntmon.exe
 Emsisoft Anti-Malware a2service.exe  
 Emsisoft Anti-Malware a2guard.exe  
 Common Files Microsoft Shared Microsoft Online Services smss.exe -?-
 Common Files Microsoft Shared Microsoft Online Services MSOIDSVC.EXE
 Common Files Microsoft Shared Microsoft Online Services MSOIDSvcm.exe
 Common Files Microsoft Shared Microsoft Online Services audiodg.exe -?-
 Trend Micro Client Server Security Agent ntrtscan.exe 
 Trend Micro Client Server Security Agent HostedAgent svcGenericHost.exe
 Trend Micro Client Server Security Agent tmlisten.exe 
 Trend Micro Client Server Security Agent HostedAgent HostedAgent.exe
 Trend Micro Client Server Security Agent TmPfw.exe 
 Trend Micro Client Server Security Agent CNTAoSMgr.exe 
 Trend Micro Client Server Security Agent TmProxy.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 4%
````````````````````End of Log``````````````````````

 

 

Farbar Service Scanner Version: 21-07-2014
Ran by Jeff (administrator) on 04-11-2014 at 14:15:35
Running from "C:\Users\Jeff\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3D76NSAX"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Jeff (administrator) on 04-11-2014 at 14:18:22
Running from "C:\Users\Jeff\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HOA6PTQ7"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.http", "127.0.0.1"
"network.proxy.http_port", 50370
"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 4
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Intel® 82579LM Gigabit Network Connection = Local Area Connection (Connected)
Hamachi Network Interface = Hamachi (Connected)
TAP-Windows Adapter V9 = Local Area Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=0.0.0.0/0 interface="Hamachi" nexthop=25.0.0.1 publish=Yes
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled metric=100 nud=enabled
set interface interface="Hamachi" forwarding=disabled advertise=disabled metric=9000 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Jeff-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-85-9E-7F-B0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® 82579LM Gigabit Network Connection
   Physical Address. . . . . . . . . : 90-B1-1C-97-DF-19
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e4a4:8777:29c1:ae58%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.168.65(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, November 04, 2014 9:23:47 AM
   Lease Expires . . . . . . . . . . : Wednesday, November 05, 2014 9:23:47 AM
   Default Gateway . . . . . . . . . : 192.168.168.168
   DHCP Server . . . . . . . . . . . : 192.168.168.168
   DHCPv6 IAID . . . . . . . . . . . : 244363548
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-AC-42-5F-90-B1-1C-97-DF-19
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Hamachi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Hamachi Network Interface
   Physical Address. . . . . . . . . : 7A-79-19-AC-40-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2620:9b::19ac:40f9(Preferred)
   Link-local IPv6 Address . . . . . : fe80::4da3:7631:4a90:5b1%15(Preferred)
   IPv4 Address. . . . . . . . . . . : 25.172.64.249(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.0.0.0
   Lease Obtained. . . . . . . . . . : Tuesday, November 04, 2014 9:25:12 AM
   Lease Expires . . . . . . . . . . : Wednesday, November 04, 2015 9:25:16 AM
   Default Gateway . . . . . . . . . : 2620:9b::1900:1
                                       25.0.0.1
   DHCP Server . . . . . . . . . . . : 25.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 377125276
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-AC-42-5F-90-B1-1C-97-DF-19
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{4B814346-B7A6-48A1-8069-FF078A63BB2A}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:20c9:4a6:3f57:57be(Preferred)
   Link-local IPv6 Address . . . . . : fe80::20c9:4a6:3f57:57be%14(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{42505EC7-6ABE-4DAD-8A57-7237B66D85AA}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{859E7FB0-000C-4DF1-AFB5-E063DC1D24AC}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    google.com
Addresses:  2607:f8b0:4009:806::1006
   74.125.225.7
   74.125.225.0
   74.125.225.6
   74.125.225.9
   74.125.225.2
   74.125.225.8
   74.125.225.5
   74.125.225.14
   74.125.225.3
   74.125.225.4
   74.125.225.1

Pinging google.com [173.194.46.97] with 32 bytes of data:
Reply from 173.194.46.97: bytes=32 time=32ms TTL=53
Reply from 173.194.46.97: bytes=32 time=39ms TTL=53

Ping statistics for 173.194.46.97:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 39ms, Average = 35ms
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=39ms TTL=49
Reply from 98.139.183.24: bytes=32 time=39ms TTL=49

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 39ms, Average = 39ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...00 ff 85 9e 7f b0 ......TAP-Windows Adapter V9
 11...90 b1 1c 97 df 19 ......Intel® 82579LM Gigabit Network Connection
 15...7a 79 19 ac 40 f9 ......Hamachi Network Interface
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.168.168   192.168.168.65    200
          0.0.0.0          0.0.0.0         25.0.0.1    25.172.64.249   9256
         25.0.0.0        255.0.0.0         On-link     25.172.64.249   9256
    25.172.64.249  255.255.255.255         On-link     25.172.64.249   9256
   25.255.255.255  255.255.255.255         On-link     25.172.64.249   9256
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.168.0    255.255.255.0         On-link    192.168.168.65    356
   192.168.168.65  255.255.255.255         On-link    192.168.168.65    356
  192.168.168.255  255.255.255.255         On-link    192.168.168.65    356
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.168.65    356
        224.0.0.0        240.0.0.0         On-link     25.172.64.249   9256
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.168.65    356
  255.255.255.255  255.255.255.255         On-link     25.172.64.249   9256
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0         25.0.0.1  Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 15   9020 ::/0                     2620:9b::1900:1
  1    306 ::1/128                  On-link
 14     58 2001::/32                On-link
 14    306 2001:0:5ef5:79fd:20c9:4a6:3f57:57be/128
                                    On-link
 15    276 2620:9b::/96             On-link
 15    276 2620:9b::19ac:40f9/128   On-link
 11    276 fe80::/64                On-link
 15    276 fe80::/64                On-link
 14    306 fe80::/64                On-link
 14    306 fe80::20c9:4a6:3f57:57be/128
                                    On-link
 15    276 fe80::4da3:7631:4a90:5b1/128
                                    On-link
 11    276 fe80::e4a4:8777:29c1:ae58/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
 15    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
 If Metric Network Destination      Gateway
  0 4294967295 2620:9b::/96             On-link
  0   9000 ::/0                     2620:9b::1900:1
===========================================================================
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/04/2014 02:03:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_hpmsn101.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: hppdcompio.dll, version: 1.3.0.24, time stamp: 0x4c9685da
Exception code: 0xc0000417
Fault offset: 0x000000000000552c
Faulting process id: 0x3a3c
Faulting application start time: 0xrundll32.exe_hpmsn101.dll0
Faulting application path: rundll32.exe_hpmsn101.dll1
Faulting module path: rundll32.exe_hpmsn101.dll2
Report Id: rundll32.exe_hpmsn101.dll3

Error: (11/04/2014 00:49:52 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.

Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {8f11d60c-4b5f-49fc-ab15-6a8788fe73b1}

Error: (11/04/2014 09:35:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_hpmsn101.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: hppdcompio.dll, version: 1.3.0.24, time stamp: 0x4c9685da
Exception code: 0xc0000417
Fault offset: 0x000000000000552c
Faulting process id: 0x460
Faulting application start time: 0xrundll32.exe_hpmsn101.dll0
Faulting application path: rundll32.exe_hpmsn101.dll1
Faulting module path: rundll32.exe_hpmsn101.dll2
Report Id: rundll32.exe_hpmsn101.dll3

Error: (11/04/2014 09:34:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_hpmsn101.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: hppdcompio.dll, version: 1.3.0.24, time stamp: 0x4c9685da
Exception code: 0xc0000417
Fault offset: 0x000000000000552c
Faulting process id: 0x4ec
Faulting application start time: 0xrundll32.exe_hpmsn101.dll0
Faulting application path: rundll32.exe_hpmsn101.dll1
Faulting module path: rundll32.exe_hpmsn101.dll2
Report Id: rundll32.exe_hpmsn101.dll3

Error: (11/04/2014 09:24:28 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPLaserJetService.exe, version: 2.15.599.0, time stamp: 0x4cc5ee57
Faulting module name: hppccompio.DLL, version: 1.3.0.24, time stamp: 0x4c9685d0
Exception code: 0xc0000417
Fault offset: 0x000073bf
Faulting process id: 0x80c
Faulting application start time: 0xHPLaserJetService.exe0
Faulting application path: HPLaserJetService.exe1
Faulting module path: HPLaserJetService.exe2
Report Id: HPLaserJetService.exe3

Error: (11/04/2014 09:24:19 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/04/2014 09:24:17 AM) (Source: Bonjour Service) (User: )
Description: 484: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (11/04/2014 09:24:17 AM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (11/03/2014 04:15:57 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (11/03/2014 02:55:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_hpmsn101.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: hppdcompio.dll, version: 1.3.0.24, time stamp: 0x4c9685da
Exception code: 0xc0000417
Fault offset: 0x000000000000552c
Faulting process id: 0x1fec
Faulting application start time: 0xrundll32.exe_hpmsn101.dll0
Faulting application path: rundll32.exe_hpmsn101.dll1
Faulting module path: rundll32.exe_hpmsn101.dll2
Report Id: rundll32.exe_hpmsn101.dll3

System errors:
=============
Error: (11/04/2014 09:25:14 AM) (Source: Service Control Manager) (User: )
Description: The HP LaserJet Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/04/2014 09:25:13 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Hamachi Tunneling Engine service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (11/04/2014 09:23:47 AM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (11/04/2014 09:22:18 AM) (Source: Service Control Manager) (User: )
Description: The NPEService service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (11/03/2014 02:03:01 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (11/03/2014 02:02:04 PM) (Source: Service Control Manager) (User: )
Description: The HP LaserJet Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/03/2014 02:01:17 PM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (11/03/2014 09:42:21 AM) (Source: Service Control Manager) (User: )
Description: The HP LaserJet Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/03/2014 09:41:07 AM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (10/31/2014 08:33:12 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Microsoft Office Sessions:
=========================
Error: (11/04/2014 02:03:38 PM) (Source: Application Error)(User: )
Description: rundll32.exe_hpmsn101.dll6.1.7600.163854a5bc9e0hppdcompio.dll1.3.0.244c9685dac0000417000000000000552c3a3c01cff86206c7b0a9C:\Windows\system32\rundll32.exeC:\Windows\system32\spool\DRIVERS\x64\3\hppdcompio.dll47f24eb0-6455-11e4-ae6d-90b11c97df19

Error: (11/04/2014 00:49:52 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.

Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {8f11d60c-4b5f-49fc-ab15-6a8788fe73b1}

Error: (11/04/2014 09:35:58 AM) (Source: Application Error)(User: )
Description: rundll32.exe_hpmsn101.dll6.1.7600.163854a5bc9e0hppdcompio.dll1.3.0.244c9685dac0000417000000000000552c46001cff83ca5667d28C:\Windows\system32\rundll32.exeC:\Windows\system32\spool\DRIVERS\x64\3\hppdcompio.dlle387ab75-642f-11e4-ae6d-90b11c97df19

Error: (11/04/2014 09:34:40 AM) (Source: Application Error)(User: )
Description: rundll32.exe_hpmsn101.dll6.1.7600.163854a5bc9e0hppdcompio.dll1.3.0.244c9685dac0000417000000000000552c4ec01cff83c7442c13cC:\Windows\system32\rundll32.exeC:\Windows\system32\spool\DRIVERS\x64\3\hppdcompio.dllb4f529d3-642f-11e4-ae6d-90b11c97df19

Error: (11/04/2014 09:24:28 AM) (Source: Application Error)(User: )
Description: HPLaserJetService.exe2.15.599.04cc5ee57hppccompio.DLL1.3.0.244c9685d0c0000417000073bf80c01cff83af92cb16cC:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exeC:\Windows\system32\hppccompio.DLL488d7856-642e-11e4-ae6d-90b11c97df19

Error: (11/04/2014 09:24:19 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/04/2014 09:24:17 AM) (Source: Bonjour Service)(User: )
Description: 484: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (11/04/2014 09:24:17 AM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (11/03/2014 04:15:57 PM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8

Error: (11/03/2014 02:55:49 PM) (Source: Application Error)(User: )
Description: rundll32.exe_hpmsn101.dll6.1.7600.163854a5bc9e0hppdcompio.dll1.3.0.244c9685dac0000417000000000000552c1fec01cff7a0287d85c7C:\Windows\system32\rundll32.exeC:\Windows\system32\spool\DRIVERS\x64\3\hppdcompio.dll67c84017-6393-11e4-9e7f-90b11c97df19

 

=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.4 - Hewlett-Packard) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.189 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
BioAPI Framework (Version: 1.0.2 - Dell Inc.) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Custom (Version: 01.00.00.000 - Wave Systems Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Client System Update (HKLM-x32\...\{04566294-A6B6-4462-9721-031073EB3694}) (Version: 1.3.0 - Dell Inc.)
Dell Data Protection | Access (HKLM\...\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}) (Version: 2.2.00001.001 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
DellAccess (Version: 01.01.00.104 - Wave Systems Corp.) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
EMBASSY Client Core (Version: 01.01.00.036 - Wave Systems Corp.) Hidden
Emsisoft Anti-Malware (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 9.0 - Emsisoft GmbH)
Gemalto (Version: 01.64.01.0010 - Wave Systems Corp) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
HMA! Pro VPN 2.8.11.0 (HKLM-x32\...\HMA! Pro VPN) (Version: 2.8.11.0 - Privax Ltd)
HP LaserJet Professional M1530 MFP Series (HKLM-x32\...\{74280B5D-A0AF-46c5-9C85-D9EA078262F1}) (Version:  - Hewlett-Packard)
HP LJ M1530 MFP Series HP Scan (HKLM-x32\...\{C05002F1-06F8-4A15-B6F8-E4DC655C28AA}) (Version: 1.0.302.0 - Hewlett-Packard Co.)
HP Update (HKLM-x32\...\{B0069CFA-5BB9-4C03-B1C6-89CE290E5AFE}) (Version: 5.002.006.003 - Hewlett-Packard)
HPLaserJetHelp_LearnCenter (HKLM-x32\...\{B2AA0F22-E167-4C4A-BAE2-E0025028E61B}) (Version: 1.02.0000 - Hewlett-Packard)
HPLJUT (x32 Version: 1.00.0012 - HP) Hidden
hppFaxDrvM1530 (x32 Version: 003.000.00001 - Hewlett-Packard) Hidden
hppFaxUtilityM1530 (x32 Version: 000.002.00001 - Hewlett-Packard) Hidden
hppLaserJetService (x32 Version: 002.015.00599 - Hewlett-Packard) Hidden
hppM1530LaserJetService (x32 Version: 001.008.00477 - Hewlett-Packard) Hidden
hppSendFaxM1530 (x32 Version: 003.000.00001 - Hewlett-Packard) Hidden
hppTLBXFXM1530 (x32 Version: 001.012.00948 - Hewlett-Packard) Hidden
hpzTLBXFX (x32 Version: 006.015.01163 - Hewlett-Packard) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Network Connections 17.3.63.0 (HKLM\...\PROSetDX) (Version: 17.3.63.0 - Intel)
Intel® Network Connections 17.3.63.0 (Version: 17.3.63.0 - Intel) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3517 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.2.0.1006 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.8.251 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.650 - Oracle)
Java Auto Updater (x32 Version: 2.1.65.20 - Oracle, Inc.) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LogMeIn Hamachi (HKLM-x32\...\LogMeIn Hamachi) (Version: 2.2.0.266 - LogMeIn, Inc.)
LogMeIn Hamachi (x32 Version: 2.2.0.266 - LogMeIn, Inc.) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.4454.1513 - Microsoft Corporation)
Microsoft Online Services Sign-in Assistant (HKLM\...\{46E637E2-AC34-4B45-B5DF-D20903A3DB61}) (Version: 7.250.4303.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 16.4.6012.0828 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 29.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 29.0.1 (x86 en-US)) (Version: 29.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Norton 360 (HKLM-x32\...\N360) (Version: 21.6.0.32 - Symantec Corporation)
Norton One (HKLM-x32\...\MCLIENT) (Version: 3.2.2.12 - Symantec Corporation)
NTRU TCG Software Stack (Version: 2.1.37 - Security Innovation, Inc.) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4454.1513 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4454.1513 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4454.1513 - Microsoft Corporation) Hidden
PC-CCID (Version: 2.0.0 - Gemalto) Hidden
Preboot Manager (Version: 03.03.00.090 - Wave Systems Corp.) Hidden
Private Information Manager (Version: 07.01.00.030 - Wave Systems Corp.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5985 - Realtek Semiconductor Corp.)
SPBA 5.9 (Version: 5.9.4.6901 - UPEK Inc.) Hidden
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
toolkit32for64bit (x32 Version: 7.67.47.0000 - Wave Systems Corp) Hidden
Trend Micro Client/Server Security Agent (HKLM-x32\...\{BED0B8A2-2986-49F8-90D6-FA008D37A3D2}) (Version: 3.5.1163 - Trend Micro)
Trusted Drive Manager (Version: 4.5.0.136 - Wave Systems Corp.) Hidden
Upek Touchchip Fingerprint Reader (Version: 1.2.004 - Dell Inc.) Hidden
Wave Crypto Runtime 2.0.7.0 x86 (x32 Version: 02.00.07.0000 - Wave Systems Corp) Hidden
Wave Infrastructure Installer (Version: 07.67.60.0020 - Wave Systems Corp) Hidden
Wave Support Software Installer (Version: 05.13.00.051 - Wave Systems Corp) Hidden
Windows Driver Package - Dell Inc. PBADRV System  (09/11/2009 1.0.1.6) (HKLM\...\9512AA21B791B05A54E27065C45BBC417AB282DF) (Version: 09/11/2009 1.0.1.6 - Dell Inc.)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 8110.45 MB
Available physical RAM: 4464.61 MB
Total Pagefile: 16219.09 MB
Available Pagefile: 12129.26 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.92 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:464.98 GB) (Free:390.88 GB) NTFS

========================= Users: ========================================

User accounts for \\JEFF-PC

Administrator            Guest                    Jeff                    

========================= Restore Points ==================================

29-10-2014 14:33:53 Norton 360 Registry Clean

**** End of log ****

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 11/4/2014
Scan Time: 2:23:42 PM
Logfile:
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.11.04.06
Rootkit Database: v2014.11.01.02
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Jeff

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 325158
Time Elapsed: 7 min, 30 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.11.04.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17358
Jeff :: JEFF-PC [administrator]

11/4/2014 2:43:35 PM
mbar-log-2014-11-04 (14-43-35).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 327191
Time elapsed: 7 minute(s), 58 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17358

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.392000 GHz
Memory total: 8504426496, free: 4778921984

Downloaded database version: v2014.11.04.06
Downloaded database version: v2014.11.01.02
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
File user open failed: C:\WINDOWS\SYSTEM32\drivers\SMR430.dat (0x00000020)
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 4133621F

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 81920  Numsec = 1540096
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1622016  Numsec = 975142912

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-976753168-976773168)...
Done!
Scan finished
=======================================

Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-81920-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished

 

Rkill 2.6.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 11/04/2014 02:59:47 PM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 11/04/2014 03:00:31 PM
Execution time: 0 hours(s), 0 minute(s), and 43 seconds(s)

 



#4 Broni

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Posted 04 November 2014 - 03:39 PM

p22002970.gif You're running two, possibly three AV programs, Emsisoft Anti-Malware, Norton and TrendMicro.

If your Emsisoft Anti-Malware is a paid version it runs in real time and it counts as an AV program.

You must uninstall two of those programs so you're left with one active AV program.

If Norton is one of those you'll uninstall use this tool: http://www.majorgeeks.com/files/details/norton_removal_tool.html

 

Next...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner.

  • Disable your antivirus program
  • Internet Explorer users - Click on this link to open ESET OnlineScan.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check "Enable detection of potentially unwanted applications".
  • Click Advanced settings and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
    Do NOT checkmark "Use custom proxy settings"
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


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#5 Jeff Roberts

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Posted 04 November 2014 - 05:15 PM

Here are the scans. eset said there were no threats and did not give me any option to export etc.  I will be away from this computer till tomorrow.  Thank you.

 

 

 

# AdwCleaner v3.311 - Report created 04/11/2014 at 16:03:32
# Updated 30/09/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Jeff - JEFF-PC
# Running from : C:\Users\Jeff\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EWFZR2VF\adwcleaner_3.311.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17344

-\\ Mozilla Firefox v29.0.1 (en-US)

[ File : C:\Users\Jeff\AppData\Roaming\Mozilla\Firefox\Profiles\ve2gs232.default\prefs.js ]

-\\ Google Chrome v38.0.2125.111

[ File : C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Extension] : bopakagnckmlgajfccecajhnimjiiedh

*************************

AdwCleaner[R0].txt - [1977 octets] - [27/10/2014 13:56:22]
AdwCleaner[R1].txt - [1181 octets] - [04/11/2014 16:00:45]
AdwCleaner[S0].txt - [1877 octets] - [27/10/2014 14:04:42]
AdwCleaner[S1].txt - [1105 octets] - [04/11/2014 16:03:32]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1165 octets] ##########

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.5 (10.31.2014:1)
OS: Windows 7 Professional x64
Ran by Jeff on Tue 11/04/2014 at 16:13:36.13
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Jeff\appdata\local\{19D58670-2986-4942-89B3-D8C69B02D35A}
Successfully deleted: [Empty Folder] C:\Users\Jeff\appdata\local\{6F1B5DE2-F196-48AB-A745-02026531210F}
Successfully deleted: [Empty Folder] C:\Users\Jeff\appdata\local\{B372B565-88F4-4082-8148-09ABC51B4A88}

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 11/04/2014 at 16:16:42.45
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#6 Broni

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Posted 04 November 2014 - 06:32 PM

How is computer doing?

 

p22002970.gif Update Firefox to the current 33.0.2 version.

 

p22002970.gif Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

 

p22002970.gif Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.


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#7 Jeff Roberts

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Posted 05 November 2014 - 08:30 PM

Sorry for the delayed response.  Computer appaers to be working much better though I was not on it a lot today.  I am going out of town till next Wednesday and I will watch it carefully when I return next week.  Did you see anything wrong or did it just need cleaning up?  Either way your help is much appreciated and I sent you a donation - worth every penny! If there is anything else you think I should be doing to improve/keep my performance or protect myself please advise.  Thanks again.



#8 Broni

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Posted 05 November 2014 - 08:37 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly ((you need to redownload these tools since they were removed by DelFix))

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642


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#9 Jeff Roberts

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Posted 05 November 2014 - 08:47 PM

Great - will do when I return. I will also check out your website.






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