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Seagate Free Agent Go Flex not responding

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#1 Russ2123


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Posted 03 November 2014 - 08:01 PM

I have a Seagate Free Agent Go Flex 1TB and I was using it unplugged it and when I did it fell about a foot and when I plugged it in again it would turn on and I can hear it running but it won't pop up in my computer. I downloaded a recovery tool but I can't get it to open to transfer my files is there anyway to get my external hard drive to open?

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#2 JohnC_21


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Posted 03 November 2014 - 09:26 PM

If re-attaching the cable at the drive and computer does not solve the problem it may be a hardware fault from dropping the drive. I believe this drive has a removable section on the end where the cable attaches. Make sure that has not loosened when the drive fell, You can see the removable adapter here.


If reattaching the cable does not work then try the following.


Here is a video showing how to remove the bare drive from the enclosure. Avoid touching the Printed Circuit Board of the drive. Dropping the drive may have affected the USB bridge card but left the drive unaffected. If you remove the drive and attach it to another computer either internally or by using another enclosure, you can see if the drive will be detected. If it still is not detected, then the only way to recover the data would be from a Professional Data Recovery Service.

#3 Frozwire


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Posted 04 November 2014 - 12:40 AM

You may also try to scan your drive using  Seatools to check and possibly fix media related errors on your drive.

"Encryption...is a powerful defensive weapon for free people. It offers a technical guarantee of privacy, regardless of who is running the government... It's hard to think of a more powerful, less dangerous tool for liberty...” - Esther Dyson

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