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Acer Aspire 5334 Windows & celeron acting Eractic


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8 replies to this topic

#1 john baptist

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Posted 03 November 2014 - 04:54 PM

Pc is my friends it is his automobile repair shop unit for his business.I told him I would try and help him out. I have always got the best help here! Very slow going to web pages by itself.Hanging up lagging acting really bad Snap On soft ware is not working correctly ( shopkey professional). I hope we can get the issue resolved he is stuck now doing billing and no way to look up repairs. I tried a few things with no luck any help you can give me would be GREAT John


Edited by john baptist, 03 November 2014 - 05:33 PM.


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#2 Agouti

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Posted 03 November 2014 - 05:36 PM

I once owned an Acer Aspire 5334 that started to lag terribly as well.  In the end, the only thing that cured it was CHKDSK.  In retrospect, it appears as though the hard drive developed some bad sectors just where an important file was written.  There won't be any harm in trying the same.  From an elevated Command Prompt run chkdsk /r (notice there's a space between "k" and "/").



#3 john baptist

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Posted 03 November 2014 - 06:20 PM

Okay I will try it right know It did have a  two Trojan that super anti spyware found I deleted sys restore and when cleaned created a new one I will run it now I am afraid it has more issues But I will check hard and chkdsk /r now it said I file was using the drive do I want to run on restart i said yes and restarted   Thank you for your help !! 



#4 john baptist

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Posted 03 November 2014 - 08:02 PM

It said Hard drive was fine no problems



#5 boopme

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Posted 04 November 2014 - 03:12 PM

Hello John, have you scanned it for malware??


Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 john baptist

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Posted 05 November 2014 - 11:22 AM

I have backed up his customer and repair info after talking with the techs from snap on. And formatted the c drive and reinstalled win 7. I left the partition in place and used sys recovery I will let you know how it acts now. I had ran eset and it found another Trojan so I removed it. I will let you know if units is still acting infected and follow your above instructions. Thanks for you help sir I will be in touch. JB 



#7 boopme

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Posted 05 November 2014 - 04:57 PM

Ok...
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 john baptist

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Posted 06 November 2014 - 12:43 PM

All Is good so far with the new software install!! Thank You For Your Help !! I have to reset my password every time I log on here I do not understand LOL OH well  :)



#9 boopme

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Posted 06 November 2014 - 12:52 PM

Send a PM to Animal about that...
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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