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Windows 7 Infection possibly

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#1 darnalljason


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Posted 03 November 2014 - 04:23 PM

So today while working on a spreadsheet at work, my laptop decided to reboot with warning and has ran slow and very unresponsive since.


When it originally rebooted I noticed that explorer.exe was maxing out my ram which is 6 gb.  I could close this process and it would work for a bit.  I have also noticed that my cursor when typing will jump around a loot.  and I am having issues going to some webpages as something is changing my dns servers from to   also on that bank sites like chase.com and such trys to re-direct me off to a security verification site that chase says doesn't exist.


I have ran Combo Fix and Can provide those logs, I have ran TDSSkiller and Malware bytes is currently running


I have malware bytes mention something to do with spigot.a and pup.riskwaretool.ck


any help would be greatly appreciated to get this thing lined back out

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#2 Broni


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Posted 04 November 2014 - 02:09 PM

Welcome aboard p22002758.gif


Combofix is not allowed in this forum so...


Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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