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Help! Not able to repair windows 7 professional


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#1 scueby67

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Posted 03 November 2014 - 02:44 PM

Hello, I am a desperate mum.

 We got our computer through a school scheme, it didn't come with a windows 7 professional disk. Despite several attempts in the early days we were unable to backup files. Now it appears to have been corrupted, I have tried to do the command prompt thing and keep being told that it is not recognised. I have an old XP disk, can I sue this in some way to repair my windows 7?

I also contacted Microsoft for help explain that I do not have the money to buy a 7 disk, they told me they could help if I signed up for advance support for $99, which kind of defeated me telling them I was broke.

I really need this computer to work as this is my daughters gcse year and I cannot replace the computer.

 

CAN ANYONE PLEASE HELP ME?

 

1 Desperate parent!



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#2 hamluis

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Posted 03 November 2014 - 03:41 PM

Just what is "the command prompt thing"?

 

In any case, you might try the following: 

Win 7 Repair Install, dc3 - http://www.bleepingcomputer.com/forums/t/526123/ran-checkdisk-now-booting-to-black-screen/?p=3302935

Louis






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