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SFC Scannow Windows Resource Protection could not start the repair service


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#1 HedgerowJ

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Posted 03 November 2014 - 07:39 AM

I have a laptop which is having difficulty with explorer hanging or restarting. I have scanned with ESET and also Superantispyware and it is registering as clean. Although it was infected by malware over a year ago which was cleaned and all seemed well. I have tried to run sfc /scannow and had the message above. It wont run either in recovery environment or in normal mode. The laptop is running Windows 7 HP 32bit. There is a problem by the look of it on the components registry hive which has not updated since March 2014 all other hives seem to be up to date. Internet Explorer had loads of installed junky toolbars and plugins which I have disabled and removed. I installed Firefox to avoid all the junk to use as a cleaner browser whilst troubleshooting. The laptop browses the internet OK but tends to be very slow on refreshing web pages at times.

Any help you can give would be most appreciated.

J


Edited by HedgerowJ, 03 November 2014 - 07:42 AM.


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#2 dc3

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Posted 03 November 2014 - 01:04 PM

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 HedgerowJ

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Posted 03 November 2014 - 03:49 PM

Although I did not have a start up issue i ran as requested. The components hive is now registering the current date which is an improvement. I have rebooted and tried sfc /scannow from an elevated command prompt but the message is still the same Windows Resource Protection could not start the repair service.  I am running Win 7HP 32bit sp1 by the way. My original problem was an inability to install the Kodak all in one software in order to connect a C310 printer which is why I wanted the sfc to work. The installation fails on the Kodak driver every time. It seemed to be suggesting .net 2.0.5. windows explorer is now restarting again and the computer is generally sluggish. All restore points were missing and I created one successfully before I ran the windows repair. Windows update does not work either. It is running ESET antivirus and Superantispyware. None are interfering with each other. I can browse the internet OK.



#4 Go The Power

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Posted 04 November 2014 - 04:30 AM

Hello,

Please upload the CBS folder as that will help to identify where SFC has failed.

Export CBS folder
  • Click the Start button StartButton_16x16.gif then click Computer.
  • Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  • Find and double click on the Logs folder.
  • Right-click on the CBS folder, and select Copy.
  • Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  • Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  • A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  • Attach this to your next post please.
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

#5 HedgerowJ

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Posted 04 November 2014 - 05:07 AM

Hi go to power

 

I have attached the cbs file to this message. Thank you for your help

J



#6 HedgerowJ

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Posted 04 November 2014 - 02:07 PM

Did the attachment come through OK?



#7 Torvald

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Posted 04 November 2014 - 02:34 PM

Your attachment is not showing up.

 

To post an attachment to a bleepingcomputer forum message, you'll need to first click on the "More Reply Options" button in the lower right hand corner of your message screen.


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#8 HedgerowJ

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Posted 04 November 2014 - 03:06 PM

It seems it is too big I have put it on drop box instead https://www.dropbox.com/s/viu7ww55zg1kkni/CBScopy.zip?dl=0

 



#9 Go The Power

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Posted 05 November 2014 - 01:08 AM

2014-10-30 12:56:20, Info                  CBS    Failed to load the COMPONENTS hive from 'C:\Windows\System32\config\COMPONENTS' into registry key 'HKLM\COMPONENTS'. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2014-10-30 12:56:20, Info                  CBS    Failed to load WCP DLL. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2014-10-30 12:56:20, Info                  CBS    Failed to initialize the Core DLL: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\cbscore.dll [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2014-10-30 12:56:20, Info                  CBS    Failed to initialize CBS Core. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2014-10-30 12:56:20, Info                  CBS    Ending TrustedInstaller initialization.
2014-10-30 12:56:20, Info                  CBS    Failed to initialize Trusted Installer. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2014-10-30 12:56:20, Info                  CBS    Starting TrustedInstaller finalization.
2014-10-30 12:56:20, Info                  CBS    Trusted Installer core was not initialized.
2014-10-30 12:56:20, Info                  CBS    Ending TrustedInstaller finalization.
2014-10-30 12:56:26, Info                  CBS    Starting TrustedInstaller initialization.
2014-10-30 12:56:26, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\cbscore.dll
2014-10-30 13:05:30, Info                  CBS    Failed to load the COMPONENTS hive from 'C:\Windows\System32\config\COMPONENTS' into registry key 'HKLM\COMPONENTS'. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2014-10-30 13:05:30, Info                  CBS    Failed to load WCP DLL. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2014-10-30 13:05:30, Info                  CBS    Failed to initialize the Core DLL: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\cbscore.dll [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2014-10-30 13:05:30, Info                  CBS    Failed to initialize CBS Core. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]

The COMPONENTS hive is still failing to load, can you please upload the COMPONENTS hive to your next post?

Can you please go the following location C:\Windows\System32\config and look for the following files:
-COMPONENTS
-Any other files that start with the word COMPONENTS
-Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
If you find any please create a folder on your desktop and copy and paste all these files into this folder.
Next can you please zip this folder and upload them for me to analyze? The file may be too big to attach to this post, please use either Dropbox or One Drive.

  • Click on the Win7Orb_zps4dae3b32.jpg button. Inside the search box type in CMD
  • Right click on CMD => Choose Run as Administrator
  • Inside the Command Prompt windows copy and paste the following commands
    dir %systemroot%\System32\config >1&&notepad 1
  • Please post the contents of the notepad file back into this thread
     


#10 HedgerowJ

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Posted 05 November 2014 - 05:00 AM

Hi I have attached the notepad contents below

 Volume in drive C is WINDOWS
 Volume Serial Number is F68A-902D

 Directory of C:\Windows\system32\config

04/11/2014  09:46    <DIR>          .
04/11/2014  09:46    <DIR>          ..
04/09/2009  07:51            28,672 BCD-Template
04/11/2014  23:44        30,146,560 components
04/11/2014  23:44           262,144 default
14/07/2009  02:04    <DIR>          Journal
01/11/2014  17:19    <DIR>          RegBack
05/11/2014  09:48           262,144 sam
04/11/2014  23:44           262,144 security
05/11/2014  09:49        47,448,064 software
05/11/2014  09:49        27,525,120 system
04/09/2009  10:00        16,777,216 SYSTEM.TOSHSAV
17/09/2013  18:09    <DIR>          systemprofile
16/10/2014  08:31    <DIR>          TxR
               8 File(s)    122,712,064 bytes
               6 Dir(s)  130,634,760,192 bytes free
 

The components file is here in dropbox https://www.dropbox.com/s/9l7tz4jt0al4om4/components%20folder.zip?dl=0

 

Many thanks

J



#11 technonymous

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Posted 05 November 2014 - 10:39 AM

You could maybe give dism a try and see if it fixes some things. Run cmd as administrator and type the command..  dism.exe /online /cleanup-image /restorehealth






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