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Pop-ups on my browser & Start page is default in mystartsearch.com


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4 replies to this topic

#1 kennylim20

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Posted 03 November 2014 - 12:37 AM

Dear Admin,
 
There are multiple pop-ups on my browser. 
 
For example,
 
How to remove a virus? 
 
Then the virus will be bold with a pop-up when my cursor goes on it.
 
 
In addition to that, there are other pop-ups on the side/top/bottom of the site.
 
 
 
Besides that, my computer is getting laggy. Do you have any suggestion to solve this?
 
 
 
My default page will be mystartsearch.com although I have changed it to www.google.com
 
 
 
Things to note: My windows may not be of a genuine copy so I cannot do a windows update.
 
 
 
Looking forward to hear from you soon.
 
Many thanks.
 
Best regards,
 
Kenny Lim

Edited by Queen-Evie, 03 November 2014 - 02:02 PM.
moved from Windows 7 to the appropriate forum


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#2 kennylim20

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Posted 03 November 2014 - 03:20 AM

Dear Admin,

 

I have further information.

 

The virus is most probably due to the following 3 programmes:

i) WindowsManger pro

ii) Thegophotoit

iii) the hdvid-codec v10

 

I have removed it from the "Uninstall list". When I try and uninstall, they said error occurred and it was removed from the list.

 

 

Kindly guide me how to solve the issue and the computer lag issue.

 

I believe the lag issue is also due to these 3 programmes.

 

 

 

Many thanks.

 

Best regards,

 

Kenny.



#3 Torvald

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Posted 03 November 2014 - 09:04 AM

kennylim20,

 

If you believe your computer system might be infected, you should really be posting for help in the "Am I Infected" forum.

 

Also, if your copy of Windows 7 is not genuine, even if your system gets cleaned it will remain vulnerable to future infections. 


Google is my friend. Make Google your friend too.


#4 Agouti

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Posted 03 November 2014 - 09:13 AM

My windows may not be of a genuine copy...

Bleeping Computer does not condone the use of illegal software.



#5 Queen-Evie

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Posted 03 November 2014 - 02:06 PM


My windows may not be of a genuine copy...


What makes you think it isn't genuine?

IF it is not genuine, it's up the discretion of those who can help clean your system whether to help you or not.




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