When the scan is done you will see an image similar to the one below. Please disregard the area highlighted in red, this image is used in another set of directions as well.
Click on Edit and then Select all.
Click on File, then Save Selected Items, save the report as BSOD.txt, click on Save.
You need to open Notepad, to do this go to All Programs, Accessories and click on Notepad.
In Notepad click on Flie, then Open, this will open in Library, if it hasn't opened Documents do so. If it has opened Documents you should see a file which is titled readme, click on this, highlight the content, copy it and past it in your next post.
Please download and install Speccy
to provide us with information about your computer. When FileHippo opens, click on Download latest version
in the upper right pane.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
Please download MiniToolBox
, save it to your desktop and run it.
Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
Click on Go to start the scan. Once it is finished highlight the text, copy it and paste it in your next post.