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2 replies to this topic

#1 jgbsound


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Posted 02 November 2014 - 05:47 PM

I am getting this rather annoying problem with BSOD and this is the message I get.  I suspect it may be a driver issue but I tried to download the developers kit from Microsoft and the symbols link they provide doesn't seem to work properly so I can't get a read on the memory dump.


Does anyone have the ability to analyze Windows 8.1 memory dumps and let me know what the driver conflict is?


Any help would be greatly appreciated!  I've tried a bunch of things including several scans: Software (no issues there), active memory scan (no violations detected)





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#2 dc3


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Posted 04 November 2014 - 10:35 AM

Please download BlueScreenView and allow the program to run.
When the scan is done you will see an image similar to the one below.  Please disregard the area highlighted in red, this image is used in another set of directions as well.
Click on Edit and then Select all.
Click on File, then Save Selected Items, save the report as BSOD.txt, click on Save.
You need to open Notepad, to do this go to All Programs, Accessories and click on Notepad.
In Notepad click on Flie, then Open, this will open in Library, if it hasn't opened Documents do so.  If it has opened Documents you should see a file which is titled readme, click on this, highlight the content, copy it and past it in your next post.

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





#3 blueelvis


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Posted 06 November 2014 - 01:08 PM

Hi ^_^,


In addition to what dc3 has already asked for. Kindly upload the following files as well.


I would need the Dump files in order to analyse the situation your system is in and help cure it ^_^.

Please note that without the Dump files, I can't help you out.

Kindly ZIP Up the dump files and then upload them to a File Hoster like Mediafire. The Dump files are located in "C:\Windows\Minidumps". You might need to copy them to some other folder before zipping them due to permission issues.


Once they are uploaded, paste back a link to it here and I would be glad to analyse them ^_^


Also, upload the ZIP File (MSINFO32) created by this tool over **HERE**.

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