When the regular user logged on this morning, she couldn't run a CD she had put in. She called me (of course )
The first thing I noticed is that that CD drive (it's an internal CD-RW) doesn't appear in either My Computer or in the Device Manager. I tried entering the drive path into Windows Explorer but to no avail. I tried to use the Add Hardware wizard, again to no avail.
I figured the problem was hardware and I swapped the IDE cable first. After starting Windows, the drive appeared in My Computer and worked normally. I figured it was fixed and that I was done.
A while later (after the user had logged back on using her own account) she told me that the drive had disappeared again.
Suspicious, I got the Windows XP CD and was able to boot up from the drive. So I know that the problem must be with Windows.
The regular user is the only person who uses that computer and she only has user-level privileges. She is not very computer savvy and would not have installed or uninstalled any hard/software.
The machine is a Dell Optiplex 170L and is less than a year old. It's running MS Windows XP Pro SP2.
I need to know how to fix this. She plays a lot of music CD's and I was wondering if this might be caused by Sony's ill-conceived copy protection software that caused all those problems last year.
Edited by Amazing Andrew, 13 June 2006 - 11:51 PM.