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Help needed with mulitple dllhost.exe *32 COM Surrogate process entries


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#1 GinasGoodies

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Posted 02 November 2014 - 02:24 PM

Hello,

 

My computer has recently started having long lag times, especially when using IE (using version 10). 

Every now and then, I also get an error stating "Powershell has stopped working."

I have run AVG and Malware Bytes, but neither found any issues.

I have a screenshot of all the dllhost.exe *32  COM Surrogate items listed in the Task Manager processes tab, but I can't figure out how to include it in this post.

 

Thank you in advance for any help you can provide!



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#2 buddy215

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Posted 02 November 2014 - 03:17 PM

Start a new topic after creating a DDS log by following instruction #6 found here: Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help - Virus, Trojan, Spyware, and Malware Removal Logs

 

Post the DDS log along with a description of the problem in the Virus, Trojan, Spyware, and Malware Removal Logs Forum - BleepingComputer.com

 

Do not bump your topic once it is posted. Wait for a response. It could be a few days.


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#3 GinasGoodies

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Posted 02 November 2014 - 04:46 PM

Thank you.  I am in the process of doing this, but the directions about the attach.txt file are conflicting. 

The preparation guide says to attach it to the new post. 

However, the file itself says "UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT"

 

I will be waiting to post it, but the directions should be updated to make it more clear how to proceed with this file.


Edited by GinasGoodies, 02 November 2014 - 04:47 PM.


#4 buddy215

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Posted 02 November 2014 - 05:13 PM

paste the contents of the DDS.txt report into the post.

Attach the Attach.txt in the post.

 

Two reports are created during the scan.

 

You should post as soon as possible to get in line. I've seen several requests for help with the same problem you have.

That malware is very good at hiding and its removal is slightly different for each user.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 boopme

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Posted 02 November 2014 - 08:58 PM

Thank you...
New topic
.http://www.bleepingcomputer.com/forums/t/554443/help-needed-with-mulitple-dllhostexe-32-com-surrogate-process-entries/#entry3524309

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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