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Still infected with fake Chrome virus; still waiting


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#1 KKrusher

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Posted 02 November 2014 - 09:30 AM

Hello Everyone,

 

I posted the following on October 28th concerning the fake Google Chrome garbage that is on my computer. 

 

http://www.bleepingcomputer.com/forums/t/553771/fake-google-chrome-processes-nteibgrnvexe32-cannot-stop-them/#entry3520359

 

I have been trying to wait patiently for help, but dozens of people who have posted after me have been getting replies and assistance.  People have posted in the last 12 hours and gotten immediate help.  My computer is still infected.  I have been told that this is the best place to get assistance. 

 

Please can someone read my original post and help me.  I am pretty much home all day today and can immediate work with someone to resolve this.  I am really stressed and motivated to clobber this thing.

 

Thank you (and apologies for being on edge)

 

KKrusher


Edited by xXToffeeXx, 02 November 2014 - 09:45 AM.
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#2 Animal

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Posted 02 November 2014 - 01:06 PM

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help members with malware issues. Although our Malware Removal Team staff work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits. No one is paid by Bleeping Computer for their assistance to our members.

New and more devious malware infections are released almost daily. It then takes time for our Team to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
The BC Staff

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#3 KKrusher

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Posted 02 November 2014 - 02:42 PM

Thank you for the reply. I appreciate your detailed response and all the time from everyone at BC and other volunteer forums. Seeing so many people with similar issues getting replies so much sooner than I did got me concerned. But I totally understand the situation from your staffs side. I will try to be patient...my "baby" is sick and I am anxious to get it fixed.
My apologies again for being pushy. Thank you guys and gals for what you do.
KK

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Posted 02 November 2014 - 03:18 PM

You're most welcome, and thank you again for your understanding.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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