Hello! I am having an issue and I don't want to try anything without advice.
My computer is a Samsung Series 7 Chronos np700z5c running windows 8.1.
The SW Update told me I needed to update my BIOS so I clicked update thinking it would be a quick process. It was not. I will list the steps I took and provide a screenshot of what is currently on my screen.
1. Used SW Update to update BIOS
2. After thirty minutes it was still stuck in the "file extraction" phase(check mark next to this)
3. Attempted to kill the program but the SFlash64.exe window would not close
4. Downloaded the BIOS updater directly and tried to run it(while the original SFlash64.exe was still running), a short while after the "BIOS update" part was checked.
After 24 hours the screen it still the same. I am afraid to shut down because I know that a bad BIOS update can wreck my computer. So my question is: Is it safe to shut down? or is there any way to check from windows to see if the update was successful or not?
The included screenshot shows exactly what has been on my desktop for over 24 hours.
Thanks in advance for any help. I will respond to any questions as promptly as possible.