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Fake Chrome processes. Removal was unsuccessful. Its using large amounts of RAM.


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#1 Ryder188

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Posted 01 November 2014 - 01:17 PM

C:\Users\Nick\AppData\LocalLow\Unity\fkwzzsztykkt\Sozyflpgh\Jqdwxqmqgkpk.exe

 

I feel that my issue is similar to this one and many others: http://www.bleepingcomputer.com/forums/t/553338/fake-google-chrome-rogue-processes-dxvjblkaapexe-cant-remove/ .

 

Before I say anything, I have just reformatted my hard-drive a month and a half ago and bought a new SSD due to what I believe is the start of the death of my hard-drive. 

About a week ago I noticed this odd program running as google chrome, at that instant, I knew that it couldnt be part of chrome, given its hidden location and cryptic name in my appdata file. That same day my liscense for Bitdefender was over, and I immediately installed Kaspersky as a trial and I went to scan it, of course, just like in the topic posted above, it did not pick up anything. I then went to try to delete the file immediately after restart, which, actually worked, but on the next restart, it was being reported by task manager again. When I looked, it had somehow moved to another folder. This application has been eating up my ram like crazy, there are at least fifteen separate instances of it running, consuming nearly four of my eight gbs of RAM combined at times. I will appreciate any and all help that I can get.

Attached Files



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#2 fireman4it

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Posted 01 November 2014 - 01:47 PM

Hello Ryder188,

  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
      
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
      
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

      
  • Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  •   I will be analyzing your log. I will get back to you with instructions.

 

1.

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool .
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer.
  • After the scan has finished...
  • Click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

 

2.

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#3 Ryder188

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Posted 02 November 2014 - 01:42 AM

The files are attached below.

Attached Files



#4 fireman4it

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Posted 02 November 2014 - 02:41 PM

Download attached fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

Attached File  fixlist.txt   374bytes   5 downloads

 

 

How is the machine running after this fix?


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#5 Ryder188

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Posted 02 November 2014 - 04:13 PM

It is no longer running the program, but the file still remains. My RAM usage is now back to normal.

Attached Files



#6 fireman4it

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Posted 02 November 2014 - 04:58 PM

Download attached fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

Attached File  fixlist.txt   45bytes   4 downloads

 

File still there now?


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#7 Ryder188

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Posted 02 November 2014 - 07:46 PM

Its still there, has not ran though since the first fix.

Attached Files



#8 fireman4it

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Posted 02 November 2014 - 10:25 PM

Please run FRST as you did the first time and post the FRST.txt log only.


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#9 Ryder188

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Posted 03 November 2014 - 12:06 AM

File attached.

Attached Files

  • Attached File  FRST.txt   42.38KB   2 downloads


#10 fireman4it

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Posted 03 November 2014 - 08:09 PM

Download attached fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

Attached File  fixlist.txt   76bytes   2 downloads

 

Let me know if its still there after this fix.


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#11 Ryder188

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Posted 04 November 2014 - 01:29 AM

It appears to be gone. Thank you.

Attached Files



#12 fireman4it

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Posted 04 November 2014 - 02:19 PM

Lets run a couple other scanners to make sure there are no leftovers.

 

1.

Please download Malwarebytes Anti-Malware photo.jpg?sz=48 and save it to your desktop.

  • Double-click on the setup file (mbam-setup.exe), then click on Run to install.
  • Malwarebytes will automatically open to it's Dashboard. If you have never run this version, you should see a red note at the top indicating "A scan has never been run on your system"
     
    malwarebytes-anti-malware-fix-now.jpg
    .
  • Click on Update Now to download the current database definitions, then click the Scan Now >> button.
    .
  • If you have run this version before, you should see a green note at the top indicating "Your system is fully protected".
  • You will be prompted to update Malwarebytes...click on the Update Now button.
     
    malwarebytes-anti-malware-2-0-update-now
    .
  • The THREAT SCAN will automatically begin.
     
    malwarebytes-anti-malware-scan.jpg
    .
  • When the scan has completed, the results will be displayed. Click on Quarantine All, then click on Apply Actions.
     
    malwarebytes-anti-malware-potential-thre
    .
  • To complete any actions taken you will be prompted to restart your computer...click on Yes. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
     
    mbam4_zps490948cc.png
    .
  • After rebooting the computer, copy and past the mbam.log in your next reply.

.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Logs are named by the date of scan in the following format: mbam-log-yyyy-mm-dd and automatically saved to the following locations:
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7/8: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd

 

2.

 ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

  • Please go >>HERE<< then click on: ESET1st.jpg

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on the ESETexe.jpg icon to install.

    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: ESETsave.jpg
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats IS checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
  • Now click on: EOLS3.gif
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed make sure you first copy the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic.
  • Now click on: EOLS4.gif
    (Selecting Uninstall application on close if you so wish)


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#13 Ryder188

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Posted 05 November 2014 - 11:01 AM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 11/4/2014
Scan Time: 10:35:49 PM
Logfile: 
Administrator: Yes
 
Version: 2.00.3.1025
Malware Database: v2014.11.05.02
Rootkit Database: v2014.11.01.02
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Nick
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 309850
Time Elapsed: 8 min, 53 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.OpenCandy, C:\Users\Nick\Downloads\DTLite4491-0356.exe, Quarantined, [2bfb4eeac5b76dc90ce8283831d409f7], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 

Attached Files

  • Attached File  log.txt   2.47KB   2 downloads


#14 fireman4it

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Posted 05 November 2014 - 09:16 PM

How is your machine running now?


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#15 Ryder188

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Posted 08 November 2014 - 02:06 AM

It seems to be running much better, thanks.






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