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dllhost.exe *32 issues, help!!


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11 replies to this topic

#1 npeterson

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Posted 31 October 2014 - 11:56 PM

I keep having several dllhost.exe popping up in the task manager. Comp slows down, cpu usage runs at 100% and Norton keeps showing virus being blocked. Something is going on but I cant seem to fix it, Norton scan comes back clean. Any help or direction would be GREATLY appreciated!!!



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#2 deeprybka

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Posted 01 November 2014 - 04:29 AM

Hi & :welcome: to Bleeping Computer Forums!
My name is Jürgen and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully: :exclame:
  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.
  • If I don't reply within 24 hours please PM me!
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
Step 1

Please run a FRST scan. This will help us diagnose your problem.

frst.pngfrstscan.png
Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)
  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.

regards,
deeprybka
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Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#3 npeterson

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Posted 01 November 2014 - 11:14 AM

My Norton is saying Farbar Recovery Scan Tool is not safe and removing it when I try to download



#4 deeprybka

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Posted 01 November 2014 - 11:19 AM

:lol:
FRST is safe. Please disable Norton and try it again.
Disable the realtime-protection of your antivirus and anti-malware programs


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#5 npeterson

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Posted 02 November 2014 - 12:07 PM

The scan runs, then disapears... cant find the log, where do I pull it from. Is this a necessary step, having a lot of trouble with this file.



#6 deeprybka

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Posted 02 November 2014 - 12:10 PM

 

FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.

:)


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#7 npeterson

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Posted 02 November 2014 - 12:16 PM

Just found it:

 

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 02-11-2014
Ran by Peterson (administrator) on PETERSON-PC on 02-11-2014 11:53:32
Running from C:\Users\Peterson\Downloads
Loaded Profile: Peterson (Available profiles: Peterson & Guest)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Normal
 
==================== Processes (Whitelisted) =================
 
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
 
(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Microsoft Corporation) C:\Program Files\Microsoft LifeCam\MSCamS64.exe
(Symantec Corporation) C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\n360.exe
(Dell, Inc.) C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
(PC Tools) C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Symantec Corporation) C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\n360.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
() C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
(PC Tools) C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
(Advanced Micro Devices Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
(ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Windows\System32\taskmgr.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Microsoft Corporation) C:\Windows\SysWOW64\rundll32.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
 
 
==================== Registry (Whitelisted) ==================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [8321568 2009-11-09] (Realtek Semiconductor)
HKLM-x32\...\Run: [StartCCC] => c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [98304 2009-07-14] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [SSDMonitor] => C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe [104408 2010-08-05] (PC Tools)
Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]
HKU\S-1-5-21-678359735-1742411426-3217320527-1000\...\MountPoints2: {64a0a7e0-479b-11e3-af11-f04da2f4933d} - I:\TL_Bootstrap.exe
HKU\S-1-5-21-678359735-1742411426-3217320527-1000\...\MountPoints2: {b7eb4113-819e-11e2-b9ae-f04da2f4933d} - I:\ToolLauncher-Bootstrap.exe
HKU\S-1-5-21-678359735-1742411426-3217320527-1000\...A8F59079A8D5}\localserver32: rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 239 more characters). <==== Poweliks!
HKU\S-1-5-18\...\RunOnce: [FlashPlayerUpdate] => C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_170_ActiveX.exe [839560 2013-12-27] (Adobe Systems Incorporated)
ShellIconOverlayIdentifiers: [OverlayExcluded] -> {4433A54A-1AC8-432F-90FC-85F045CF383C} => C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\buShell.dll (Symantec Corporation)
ShellIconOverlayIdentifiers: [OverlayPending] -> {F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225} => C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\buShell.dll (Symantec Corporation)
ShellIconOverlayIdentifiers: [OverlayProtected] -> {476D0EA3-80F9-48B5-B70B-05E677C9C148} => C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\buShell.dll (Symantec Corporation)
 
==================== Internet (Whitelisted) ====================
 
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
 
HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.com/ie
SearchScopes: HKCU - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKCU - {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = http://www.google.com/search?q={sear
BHO: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\IPS\IPSBHO.DLL (Symantec Corporation)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Skype add-on for Internet Explorer -> {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} -> C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Toolbar: HKCU - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} -  No File
Handler-x32: http\0x00000001 - {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\SYSTEM\OLE DB\msdaipp.dll (Microsoft Corporation)
Handler-x32: http\oledb - {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\SYSTEM\OLE DB\msdaipp.dll (Microsoft Corporation)
Handler-x32: https\0x00000001 - {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\SYSTEM\OLE DB\msdaipp.dll (Microsoft Corporation)
Handler-x32: https\oledb - {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\SYSTEM\OLE DB\msdaipp.dll (Microsoft Corporation)
Handler-x32: msdaipp\0x00000001 - {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\SYSTEM\OLE DB\msdaipp.dll (Microsoft Corporation)
Handler-x32: msdaipp\oledb - {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\SYSTEM\OLE DB\msdaipp.dll (Microsoft Corporation)
Handler-x32: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
Filter: text/xml - {807553E5-5146-11D5-A672-00B0D022E945} -  No File
Tcpip\Parameters: [DhcpNameServer] 209.18.47.61 209.18.47.62
 
FireFox:
========
FF ProfilePath: C:\Users\Peterson\AppData\Roaming\Mozilla\Firefox\Profiles\qx3saz3m.default
FF Homepage: hxxp://www.google.com/
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\Windows\SysWOW64\Adobe\Director\np32dsw_1213153.dll (Adobe Systems, Inc.)
FF Plugin-x32: @google.com/npPicasa3,version=3.0.0 -> C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll (Google, Inc.)
FF Plugin-x32: @java.com/DTPlugin,version=11.25.2 -> C:\Program Files (x86)\Java\jre1.8.0_25\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @WildTangent.com/GamesAppPresenceDetector,Version=1.0 -> C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll ()
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn [2014-11-02]
 
Chrome: 
=======
CHR Profile: C:\Users\Peterson\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Peterson\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-05-22]
CHR Extension: (Norton Identity Safe) - C:\Users\Peterson\AppData\Local\Google\Chrome\User Data\Default\Extensions\iikflkcanblccfahdhdonehdalibjnif [2014-08-22]
CHR Extension: (Google Wallet) - C:\Users\Peterson\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2013-11-10]
 
==================== Services (Whitelisted) =================
 
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
 
R2 N360; C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\N360.exe [265040 2014-09-21] (Symantec Corporation)
R2 PCToolsSSDMonitorSvc; C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe [583640 2010-08-05] (PC Tools)
 
==================== Drivers (Whitelisted) ====================
 
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
 
R1 A2DDA; C:\EEK\BIN\a2ddax64.sys [26176 2014-10-31] (Emsisoft GmbH)
R1 BHDrvx64; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20141024.001\BHDrvx64.sys [1587416 2014-10-16] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1506000.020\ccSetx64.sys [162392 2013-09-25] (Symantec Corporation)
S3 cleanhlp; C:\EEK\bin\cleanhlp64.sys [57024 2014-10-31] (Emsisoft GmbH)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [487216 2014-09-09] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142640 2014-10-21] (Symantec Corporation)
R1 IDSVia64; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20141101.001\IDSvia64.sys [633560 2014-10-21] (Symantec Corporation)
S3 MBAMSwissArmy; C:\Windows\system32\drivers\MBAMSwissArmy.sys [119512 2014-04-20] (Malwarebytes Corporation)
R3 NAVENG; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20141101.003\ENG64.SYS [129752 2014-10-29] (Symantec Corporation)
R3 NAVEX15; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20141101.003\EX64.SYS [2137304 2014-10-29] (Symantec Corporation)
S3 Serial; C:\Windows\system32\drivers\serial.sys [94208 2009-07-13] (Brother Industries Ltd.)
R3 SRTSP; C:\Windows\System32\Drivers\N360x64\1506000.020\SRTSP64.SYS [876248 2014-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360x64\1506000.020\SRTSPX64.SYS [37592 2014-08-25] (Symantec Corporation)
S3 ssudserd; C:\Windows\System32\DRIVERS\ssudserd.sys [206080 2014-01-22] (DEVGURU Co., LTD.(www.devguru.co.kr))
R0 SymDS; C:\Windows\System32\drivers\N360x64\1506000.020\SYMDS64.SYS [493656 2013-09-09] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360x64\1506000.020\SYMEFA64.SYS [1148120 2014-03-03] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177752 2014-01-17] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360x64\1506000.020\Ironx64.SYS [266968 2014-08-06] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\N360x64\1506000.020\SYMNETS.SYS [593112 2014-02-17] (Symantec Corporation)
 
==================== NetSvcs (Whitelisted) ===================
 
(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


#8 deeprybka

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Posted 02 November 2014 - 12:36 PM

Yes, please post both logfiles complete... :)
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#9 npeterson

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Posted 02 November 2014 - 12:45 PM

this is all i have



#10 deeprybka

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Posted 02 November 2014 - 12:52 PM

Please try to re-run FRST:

frst.pngfrstscan.png

Start FRST with administator privileges.
  • Make sure the following option is checked: addition.png
  • Press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    Please copy and paste these logs in your next reply.

regards,
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#11 deeprybka

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Posted 05 November 2014 - 12:21 PM

Hi,

3 Day Inactivity

This is the third day since my last post. Are you still there?

If you need more time, just let me know.

If you do not post within 48 hours, this thread will be closed due to inactivity.
regards,
deeprybka
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#12 deeprybka

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Posted 07 November 2014 - 03:13 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
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