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Virus Damaged Documents


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10 replies to this topic

#1 Milks

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Posted 31 October 2014 - 03:46 PM

My computer was infected and I think the virus damaged my documents (MS Word and MS Works) or the removal of the virus did the damage.  Now, I can only open 1 of my 50 documents.

 

I have attached a copy of the message that I'm getting.

 

 

Attached Files


Edited by Milks, 31 October 2014 - 03:52 PM.


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#2 Milks

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Posted 04 November 2014 - 09:59 AM

I'm desperate to do something to get my files back.  Does anyone have any suggestions?  :(



#3 HelpBot

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Posted 05 November 2014 - 03:50 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
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#4 Milks

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Posted 08 November 2014 - 07:35 AM

I still need help.  I have the files that I need, because I backed them up.  The laptop that they were on was stolen, so I no longer have that.  My question, is as follows:

 

My computer was infected and I think the virus damaged my documents (MS Word and MS Works) or the removal of the virus did the damage. Now, I can only open 1 of my 50 documents.

 

I have attached a copy of the message that I'm getting.

 

Attached File  Capture.JPG   16.2KB   0 downloads



#5 Milks

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Posted 08 November 2014 - 07:49 AM

A little more information:

 

I did look online and tried various things, but nothing helped. I was able to open up documents in Word Pad and Notepad, but in both cases it just looked like a bunch of Chinese. (I've lost a lot of information and, of course, I know I should've backed up my data.)



#6 nasdaq

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Posted 08 November 2014 - 08:19 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Not sure if this will work but it's worth a trial since you cannot open the documents.
Read the instructions carefully. Print them if you can.

How to open documents by using the Open and Repair feature in Word
http://support.microsoft.com/kb/893672

Works: How to Recover Information from a Damaged Works Word Processor Document
http://support.microsoft.com/kb/200334

Before you start these fixes I suggest you save your present documents on a Flash drive or CD in the event that some thing goes wrong with the fix you will still have the corrupted document in case you filnd a way to open them.

===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.


Wait for further instructions.

#7 Milks

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Posted 08 November 2014 - 10:27 PM

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 08-11-2014 01
Ran by Kitchen (administrator) on OFFICE-GCS on 08-11-2014 22:23:39
Running from C:\Users\Kitchen\Desktop
Loaded Profile: Kitchen (Available profiles: Kitchen)
Platform: Microsoft® Windows Vista™ Business  Service Pack 2 (X86) OS Language: English (United States)
Internet Explorer Version 9
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Microsoft Corporation) C:\Windows\System32\SLsvc.exe
(Apple Inc.) C:\Program Files\iTunes\iTunesHelper.exe
(Oracle Corporation) C:\Program Files\Common Files\Java\Java Update\jusched.exe
(Creative Technology Ltd.) C:\Windows\OEM05Mon.exe
(Microsoft Corp.) C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\mswinext.exe
(Hewlett-Packard Co.) C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Symantec Corporation) C:\Program Files\Norton Security Suite\Engine\21.6.0.32\n360.exe
(Microsoft Corporation) C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
(Symantec Corporation) C:\Program Files\Norton Security Suite\Engine\21.6.0.32\n360.exe
(Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVC.EXE
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVCM.EXE
(Microsoft Corporation) C:\Program Files\Windows Media Player\wmpnscfg.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Adobe Systems Incorporated) C:\Windows\System32\Macromed\Flash\FlashUtil32_15_0_0_167_ActiveX.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [] => [X]
HKLM\...\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [152392 2014-08-01] (Apple Inc.)
HKLM\...\Run: [SunJavaUpdateSched] => C:\Program Files\Common Files\Java\Java Update\jusched.exe [256896 2014-07-25] (Oracle Corporation)
HKLM\...\Run: [OEM05Mon.exe] => C:\Windows\OEM05Mon.exe [36864 2007-05-09] (Creative Technology Ltd.)
HKLM\...\Run: [Bing Bar] => C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\mswinext.exe [243544 2010-04-27] (Microsoft Corp.)
HKLM\...\Run: [Microsoft Default Manager] => C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe [288088 2009-11-11] (Microsoft Corporation)
HKU\S-1-5-19\...\Run: [WindowsWelcomeCenter] => rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\S-1-5-20\...\Run: [WindowsWelcomeCenter] => rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\S-1-5-21-1471973569-3573101799-1064515165-1000\...\RunOnce: [FlashPlayerUpdate] => C:\Windows\system32\Macromed\Flash\FlashUtil32_15_0_0_167_ActiveX.exe [854704 2014-10-01] (Adobe Systems Incorporated)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
ShortcutTarget: HP Digital Imaging Monitor.lnk -> C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe (Hewlett-Packard Co.)
ShellIconOverlayIdentifiers: [OverlayExcluded] -> {4433A54A-1AC8-432F-90FC-85F045CF383C} => C:\Program Files\Norton Security Suite\Engine\21.6.0.32\buShell.dll (Symantec Corporation)
ShellIconOverlayIdentifiers: [OverlayPending] -> {F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225} => C:\Program Files\Norton Security Suite\Engine\21.6.0.32\buShell.dll (Symantec Corporation)
ShellIconOverlayIdentifiers: [OverlayProtected] -> {476D0EA3-80F9-48B5-B70B-05E677C9C148} => C:\Program Files\Norton Security Suite\Engine\21.6.0.32\buShell.dll (Symantec Corporation)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://www.msn.com/?ocid=iehp
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 0x500CEFDEF5C2CF01
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-us
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/?gws_rd=ssl
SearchScopes: HKCU - DefaultScope {E5770440-CEBB-4DF8-B674-5FFA1906028D} URL = https://www.google.com/search?q={searchTerms}
SearchScopes: HKCU - {E5770440-CEBB-4DF8-B674-5FFA1906028D} URL = https://www.google.com/search?q={searchTerms}
BHO: HP Print Enhancer -> {0347C33E-8762-4905-BF09-768834316C61} -> C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll (Hewlett-Packard Co.)
BHO: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files\Norton Security Suite\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files\Norton Security Suite\Engine\21.6.0.32\IPS\IPSBHO.DLL (Symantec Corporation)
BHO: Search Helper -> {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} -> C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll (Microsoft Corporation)
BHO: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corporation)
BHO: Bing Bar BHO -> {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -> C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll (Microsoft Corporation)
BHO: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO: HP Smart BHO Class -> {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} -> C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll (Hewlett-Packard Co.)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM - @C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll (Microsoft Corporation)
Winsock: Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Tcpip\Parameters: [DhcpNameServer] 10.0.1.1

FireFox:
========
FF Plugin: @Apple.com/iTunes,version=1.0 -> C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin: @java.com/DTPlugin,version=10.67.2 -> C:\Program Files\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=10.67.2 -> C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin: @Microsoft.com/NpWinExt,version=5.0 -> C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll (Microsoft Corporation)
FF Plugin: @microsoft.com/WPF,version=3.5 -> c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF Plugin: @tools.google.com/Google Update;version=3 -> C:\Program Files\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin: @tools.google.com/Google Update;version=9 -> C:\Program Files\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin: Adobe Reader -> C:\Program Files\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF HKLM\...\Firefox\Extensions: [{20a82645-c095-46ed-80e3-08825760534b}] - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF Extension: Microsoft .NET Framework Assistant - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension [2014-06-20]
FF HKLM\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF [2014-08-21]
FF HKLM\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn [2014-11-06]
FF HKLM\...\Firefox\Extensions: [smartwebprinting@hp.com] - C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF Extension: HP Smart Web Printing - C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 [2014-10-29]
FF HKLM\...\Firefox\Extensions: [msntoolbar@msn.com] - C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\Firefox
FF Extension: Bing Bar - C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\Firefox [2014-10-29]
FF HKLM\...\Firefox\Extensions: [{27182e60-b5f3-411c-b545-b44205977502}] - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\firefoxextension\SearchHelperExtension
FF Extension: Search Helper Extension - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\firefoxextension\SearchHelperExtension [2014-10-31]
FF HKCU\...\Firefox\Extensions: [smartwebprinting@hp.com] - C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3

Chrome:
=======
CHR Profile: C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Docs) - C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-08-23]
CHR Extension: (Google Drive) - C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-08-23]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-08-23]
CHR Extension: (YouTube) - C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-08-23]
CHR Extension: (Google Search) - C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-08-23]
CHR Extension: (Norton Identity Safe) - C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default\Extensions\iikflkcanblccfahdhdonehdalibjnif [2014-08-23]
CHR Extension: (Norton Security Toolbar) - C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk [2014-08-23]
CHR Extension: (Google Wallet) - C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-08-23]
CHR Extension: (Gmail) - C:\Users\Kitchen\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-08-23]
CHR HKLM\...\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files\Norton Security Suite\Engine\21.6.0.32\Exts\Chrome.crx [2014-10-15]

========================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S4 HPSupportSolutionsFrameworkService; C:\Program Files\Hp\Common\HPSupportSolutionsFrameworkService.exe [72992 2014-07-07] (Hewlett-Packard Company)
R2 N360; C:\Program Files\Norton Security Suite\Engine\21.6.0.32\N360.exe [265040 2014-10-02] (Symantec Corporation)
S2 Net Driver HPZ12; C:\Windows\system32\HPZinw12.dll [44032 2009-05-14] (Hewlett-Packard) [File not signed]
S2 Pml Driver HPZ12; C:\Windows\system32\HPZipm12.dll [53760 2009-05-14] (Hewlett-Packard) [File not signed]
S4 stllssvr; C:\Program Files\Common Files\SureThing Shared\stllssvr.exe [69632 2007-07-11] (MicroVision Development, Inc.) [File not signed]

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S3 BCMH43XX; C:\Windows\System32\DRIVERS\bcmwlhigh6.sys [1074944 2011-12-12] (Broadcom Corporation)
R1 BHDrvx86; C:\Program Files\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20141030.001\BHDrvx86.sys [1138392 2014-10-03] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360\1506000.020\ccSetx86.sys [127064 2013-09-25] (Symantec Corporation)
R2 DLABMFSM; C:\Windows\System32\Drivers\DLABMFSM.SYS [37360 2007-07-23] (Roxio)
R2 DLABOIOM; C:\Windows\System32\Drivers\DLABOIOM.SYS [32848 2007-07-23] (Roxio)
R2 DLADResM; C:\Windows\System32\Drivers\DLADResM.SYS [9104 2007-07-23] (Roxio)
R2 DLAIFS_M; C:\Windows\System32\Drivers\DLAIFS_M.SYS [108752 2007-07-23] (Roxio)
R2 DLAOPIOM; C:\Windows\System32\Drivers\DLAOPIOM.SYS [27216 2007-07-23] (Roxio)
R2 DLAPoolM; C:\Windows\System32\Drivers\DLAPoolM.SYS [16304 2007-07-23] (Roxio)
R2 DLAUDFAM; C:\Windows\System32\Drivers\DLAUDFAM.SYS [93552 2007-07-23] (Roxio)
R2 DLAUDF_M; C:\Windows\System32\Drivers\DLAUDF_M.SYS [98448 2007-07-23] (Roxio)
R1 eeCtrl; C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [378672 2014-09-09] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [111408 2014-09-09] (Symantec Corporation)
R1 IDSVix86; C:\Program Files\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20141107.001\IDSvix86.sys [476888 2014-08-29] (Symantec Corporation)
R3 NAVENG; C:\Program Files\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20141108.003\NAVENG.SYS [95704 2014-10-21] (Symantec Corporation)
R3 NAVEX15; C:\Program Files\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20141108.003\NAVEX15.SYS [1636696 2014-10-21] (Symantec Corporation)
R3 OEM05Afx; C:\Windows\system32\Drivers\OEM05Afx.sys [141376 2007-06-08] (Creative Technology Ltd.)
R3 OEM05Vfx; C:\Windows\System32\DRIVERS\OEM05Vfx.sys [7424 2007-03-05] (EyePower Games Pte. Ltd.)
R3 OEM05Vid; C:\Windows\System32\DRIVERS\OEM05Vid.sys [235616 2007-07-20] (Creative Technology Ltd.)
R3 SRTSP; C:\Windows\System32\Drivers\N360\1506000.020\SRTSP.SYS [664792 2014-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360\1506000.020\SRTSPX.SYS [32984 2014-08-25] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\N360\1506000.020\SYMDS.SYS [367704 2013-09-09] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360\1506000.020\SYMEFA.SYS [936152 2014-08-25] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT.SYS [142936 2014-08-21] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360\1506000.020\Ironx86.SYS [209624 2014-08-06] (Symantec Corporation)
R1 SYMTDIv; C:\Windows\System32\Drivers\N360\1506000.020\SYMTDIV.SYS [384728 2014-08-25] (Symantec Corporation)
S3 IpInIp; system32\DRIVERS\ipinip.sys [X]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X]

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-08 22:23 - 2014-11-08 22:24 - 00015944 _____ () C:\Users\Kitchen\Desktop\FRST.txt
2014-11-08 22:23 - 2014-11-08 22:23 - 01107968 _____ (Farbar) C:\Users\Kitchen\Desktop\FRST.exe
2014-11-08 22:23 - 2014-11-08 22:23 - 00000000 ____D () C:\FRST
2014-11-08 22:22 - 2014-11-08 22:22 - 00000000 _____ () C:\Users\Kitchen\Desktop\FRST.exe.svf6qah.partial
2014-11-01 11:45 - 2014-11-01 11:45 - 02590378 _____ () C:\Users\Kitchen\Documents\Teaching Job.zip
2014-11-01 08:11 - 2014-11-01 08:11 - 00068024 _____ () C:\Users\Kitchen\Downloads\FLVPlayer-Chrome.exe
2014-11-01 05:24 - 2014-11-01 05:26 - 00005120 _____ () C:\Users\Kitchen\Documents\test.wps
2014-11-01 05:13 - 2014-11-01 05:13 - 00000859 _____ () C:\Users\Public\Desktop\WPS Converter.lnk
2014-11-01 05:13 - 2014-11-01 05:13 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WPS Converter
2014-11-01 05:13 - 2014-11-01 05:13 - 00000000 ____D () C:\Program Files\WPS Converter
2014-11-01 05:02 - 2014-11-01 05:02 - 00000000 ____D () C:\Program Files\MSECache
2014-11-01 04:53 - 2014-11-08 22:20 - 00000000 ___RD () C:\Users\Kitchen\Desktop\Don Milks
2014-11-01 04:52 - 2014-11-01 04:52 - 00000000 ___RD () C:\Users\Kitchen\Desktop\Don Milks -Original
2014-10-30 19:46 - 2014-11-06 15:24 - 00001552 _____ () C:\Windows\PFRO.log
2014-10-29 18:30 - 2014-10-29 18:30 - 00001241 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Default Manager.lnk
2014-10-29 18:30 - 2014-10-29 18:30 - 00000000 ____D () C:\Program Files\MSN Toolbar
2014-10-29 18:29 - 2014-10-29 18:29 - 00000855 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\I.R.I.S. OCR Registration.lnk
2014-10-29 18:28 - 2014-10-29 18:28 - 00001182 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\HP Solution Center.lnk
2014-10-29 18:28 - 2014-10-29 18:28 - 00001176 _____ () C:\Users\Public\Desktop\HP Solution Center.lnk
2014-10-29 18:28 - 2014-10-29 18:28 - 00000000 ____D () C:\ProgramData\HP Product Assistant
2014-10-29 18:27 - 2014-10-29 18:27 - 00000000 ____D () C:\Program Files\Common Files\HP
2014-10-29 18:23 - 2014-10-29 20:07 - 00239828 _____ () C:\Windows\hpwins05.dat
2014-10-29 18:23 - 2010-07-16 18:02 - 00003111 ____N () C:\Windows\hpwmdl05.dat
2014-10-29 17:58 - 2010-02-18 07:18 - 00892928 _____ (Hewlett-Packard Co.) C:\Windows\system32\hpwtiop2.dll
2014-10-29 17:58 - 2010-02-18 07:18 - 00675840 _____ (Hewlett-Packard) C:\Windows\system32\hpwwiax2.dll
2014-10-29 17:58 - 2010-02-18 07:18 - 00364544 _____ (Hewlett-Packard) C:\Windows\system32\hppldcoi.dll
2014-10-29 17:58 - 2010-02-18 07:18 - 00294912 _____ (Hewlett-Packard Co.) C:\Windows\system32\hpovst11.dll
2014-10-29 17:58 - 2010-02-18 07:18 - 00258048 _____ (Hewlett-Packard) C:\Windows\system32\hpzids01.dll
2014-10-26 21:26 - 2014-10-26 21:26 - 00000804 _____ () C:\Users\Public\Desktop\CCleaner.lnk
2014-10-26 21:25 - 2014-10-26 21:26 - 00000000 ____D () C:\Program Files\CCleaner
2014-10-18 17:55 - 2014-10-18 17:55 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-10-16 05:49 - 2014-06-15 17:18 - 01131664 _____ (Microsoft Corporation) C:\Windows\system32\dfshim.dll
2014-10-16 05:49 - 2014-06-13 13:22 - 00156824 _____ (Microsoft Corporation) C:\Windows\system32\mscorier.dll
2014-10-16 05:49 - 2014-06-13 13:22 - 00081560 _____ (Microsoft Corporation) C:\Windows\system32\mscories.dll
2014-10-16 05:47 - 2014-09-27 18:29 - 02054656 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2014-10-16 05:41 - 2014-09-04 18:27 - 00143360 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\fastfat.sys
2014-10-16 05:38 - 2014-09-16 11:56 - 00066560 _____ (Microsoft Corporation) C:\Windows\system32\packager.dll
2014-10-15 20:00 - 2014-09-19 17:53 - 12364288 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-10-15 20:00 - 2014-09-19 17:44 - 01810432 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-10-15 20:00 - 2014-09-19 17:41 - 09739776 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-10-15 20:00 - 2014-09-19 17:39 - 01138688 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-10-15 20:00 - 2014-09-19 17:38 - 01129472 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-10-15 20:00 - 2014-09-19 17:37 - 01427968 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-10-15 20:00 - 2014-09-19 17:36 - 00231936 _____ (Microsoft Corporation) C:\Windows\system32\url.dll
2014-10-15 20:00 - 2014-09-19 17:36 - 00142848 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-10-15 20:00 - 2014-09-19 17:36 - 00065536 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-10-15 20:00 - 2014-09-19 17:35 - 01802752 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-10-15 20:00 - 2014-09-19 17:35 - 00717824 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll
2014-10-15 20:00 - 2014-09-19 17:35 - 00607744 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-10-15 20:00 - 2014-09-19 17:35 - 00421376 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-10-15 20:00 - 2014-09-19 17:35 - 00041472 _____ (Microsoft Corporation) C:\Windows\system32\msfeedsbs.dll
2014-10-15 20:00 - 2014-09-19 17:34 - 02382848 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-10-15 20:00 - 2014-09-19 17:34 - 00353792 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-10-15 20:00 - 2014-09-19 17:34 - 00223232 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-10-15 20:00 - 2014-09-19 17:34 - 00073216 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-10-15 20:00 - 2014-09-19 17:34 - 00011776 _____ (Microsoft Corporation) C:\Windows\system32\mshta.exe
2014-10-15 20:00 - 2014-09-19 17:34 - 00010752 _____ (Microsoft Corporation) C:\Windows\system32\msfeedssync.exe
2014-10-15 20:00 - 2014-09-19 17:33 - 00176640 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-10-15 19:57 - 2014-10-15 20:04 - 00000000 ____D () C:\ProgramData\Roxio
2014-10-15 19:57 - 2014-10-15 19:57 - 00000000 ____D () C:\Users\Kitchen\AppData\Roaming\Roxio

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-08 22:22 - 2006-11-02 07:47 - 00003712 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2014-11-08 22:22 - 2006-11-02 07:47 - 00003712 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2014-11-08 22:13 - 2014-08-23 10:58 - 00000000 ____D () C:\Users\Kitchen\AppData\Local\CrashDumps
2014-11-08 22:04 - 2014-06-21 09:59 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-11-08 21:42 - 2014-08-23 08:29 - 00000886 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-11-08 18:33 - 2014-08-23 08:29 - 00000882 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-11-08 10:02 - 2008-01-20 20:39 - 01199993 _____ () C:\Windows\WindowsUpdate.log
2014-11-06 15:31 - 2006-11-02 05:33 - 00758370 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-11-06 15:24 - 2006-11-02 08:01 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-11-06 15:23 - 2006-11-02 08:01 - 00032550 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
2014-11-05 16:58 - 2006-11-02 07:37 - 00000000 ____D () C:\Windows\twain_32
2014-11-01 12:19 - 2014-10-03 13:56 - 00000000 ____D () C:\Users\Kitchen\Documents\2014 Job Application
2014-11-01 05:00 - 2014-06-20 08:30 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office
2014-11-01 05:00 - 2014-06-20 08:26 - 00000000 ____D () C:\ProgramData\Microsoft Help
2014-11-01 04:58 - 2014-06-20 07:49 - 00084504 _____ () C:\Users\Kitchen\AppData\Local\GDIPFONTCACHEV1.DAT
2014-10-30 19:46 - 2006-11-02 07:47 - 00340408 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-10-29 20:07 - 2014-08-23 11:21 - 00007451 _____ () C:\ProgramData\hpzinstall.log
2014-10-29 20:06 - 2014-08-23 11:27 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP
2014-10-29 20:06 - 2006-11-02 05:23 - 00000275 _____ () C:\Windows\win.ini
2014-10-29 18:29 - 2014-08-23 11:20 - 00000000 ____D () C:\ProgramData\HP
2014-10-29 18:28 - 2014-08-23 11:22 - 00000000 ____D () C:\Program Files\HP
2014-10-26 21:28 - 2014-08-27 17:57 - 00000000 ____D () C:\Windows\Minidump
2014-10-26 21:28 - 2014-06-20 11:41 - 00000000 ____D () C:\Windows\Panther
2014-10-21 16:48 - 2014-08-23 16:07 - 00000000 ____D () C:\Windows\pss
2014-10-18 19:20 - 2006-11-02 06:18 - 00000000 ____D () C:\Windows\tapi
2014-10-16 06:15 - 2006-11-02 06:18 - 00000000 ____D () C:\Windows\Microsoft.NET
2014-10-16 05:46 - 2014-06-20 13:01 - 00000000 ____D () C:\Windows\system32\MRT
2014-10-16 05:41 - 2006-11-02 05:24 - 100290944 _____ (Microsoft Corporation) C:\Windows\system32\mrt.exe
2014-10-16 05:33 - 2014-08-21 06:10 - 00002180 _____ () C:\Users\Public\Desktop\Norton Security Suite.lnk
2014-10-16 05:33 - 2014-08-21 06:09 - 00000000 ___RD () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Security Suite
2014-10-16 05:33 - 2014-08-21 06:09 - 00000000 ____D () C:\Windows\system32\Drivers\N360
2014-10-13 13:32 - 2014-08-21 06:42 - 07475200 _____ () C:\Users\Kitchen\Desktop\ACTC.mdb
2014-10-09 06:37 - 2014-06-20 07:49 - 00001356 _____ () C:\Users\Kitchen\AppData\Local\d3d9caps.dat

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\explorer.exe => File is digitally signed
C:\Windows\system32\winlogon.exe => File is digitally signed
C:\Windows\system32\wininit.exe => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\services.exe => File is digitally signed
C:\Windows\system32\User32.dll => File is digitally signed
C:\Windows\system32\userinit.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2014-11-07 03:32

==================== End Of Log ============================


Also,

 

  I tried the two options from Microsoft that you suggested.  Neither one helped.

Attached Files



#8 Milks

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Posted 08 November 2014 - 10:29 PM

Just a reminder:  I no longer have the computer that was originally infected.  I have a backup copy of the damaged files, but I do not have the computer.



#9 nasdaq

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Posted 09 November 2014 - 11:23 AM

The Farbar log is clean.

Can you create new documents in MS Word?

This is Microsoft Word forum.
http://www.msofficeforums.com/microsoft-word/

Check the topic and see if you can find a solution.

If you cannot get hold of the Computer not sure what we can do.

#10 Milks

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Posted 09 November 2014 - 07:42 PM

Will it help if I attach one of my damaged files?



#11 nasdaq

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Posted 10 November 2014 - 08:31 AM

No.
I do not used Word and the file may be infected not sure.




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