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Persistent crash to blackscreen/freezes


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#1 Kiecolt

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Posted 31 October 2014 - 09:44 AM

Around every 30 minutes of use the screen of my computer goes black and cannot be restored, the only way to get the desktop back is a reset by holding the power button. A BSOD never appears. I formatted my SSD and reinstalled Windows 8 just a few hours ago, but the problem persists. The PC has also been known to freeze, with the power button needing to be pressed also. Freezes can occur even in the BIOS screen, leading me to believe it's a hardware issue.

 

This problem has occurred in the past, though it seemed to disappear when I changed from Windows 7 to 8.1, which I run now. It has returned in the past few days, around the time I installed new drivers for a PS3 controller. I did not reinstall these drivers when I reformatted the SSD.

I have checked temperatures using speccy, and no component is near overheating. BIOS settings are all default.

 

Spec:

OS: Windows 8.1 Pro 64-bit

CPU: Intel Core i5 4670K at 3.4GHz

RAM: 8GB Single-Channel DDR3 at 800MHz

MOBO: MSI Z87-GD65 GAMING (MS-7845) (SOCKET 0)

GPU: Nvidia GeForce GTX 570 (EVGA)

SSD (OS installed here) 111GB KINGSTON SV300S37A120G

HDD: 931GB Seagate ST1000DM003-1CH162 (SATA)

 

 

Besides reformatting SSD, I have already tried:

- Installing the OS on HDD and running from that instead

- Memtest 86+, no errors on one pass

- Using different RAM

- Buying a new motherboard (same model)

- Removing all components and putting them back in

 

Application and System event logs are attached.

 

Please suggest how to fix this. Thanks.

Attached Files



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#2 dc3

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Posted 31 October 2014 - 10:12 AM

Have you tried another monitor?

 

Have you tried updating the Nvidia drivers?

 

What is the make and model of your PSU?

 

Edit:  I will not download anything to my computer unless I know exactly what it contains.


Edited by dc3, 31 October 2014 - 10:13 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Kiecolt

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Posted 31 October 2014 - 10:14 AM

Yes, I have tried a different monitor and graphics drivers are fully updated.

I have also tried an older graphics card, the problem persists.

 

My PSU is a Corsair CX750.



#4 dc3

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Posted 31 October 2014 - 10:34 AM

Let's see if the problem persists in Safe Mode.

 

As you are probably aware, you can't boot into Safe Mode as you could with previous versions of Windows.  But you can set it up while booted into Windows so that it will boot into Safe Mode after a restart.

 

How to boot into Safe Mode in Windows 8 or 8.1
 
You will need to sign in to your PC with a user account that has administrator rights.
 
1.  Swipe in from the right edge of the screen, click or tap Settings, and then click or tap Change PC Settings.
 
2.  Under PC settings, tap or click General.
 
3.  Under Advanced startup, tap or click Restart now.
 
4.  On the Choose an option screen, tap or click Troubleshoot, then Advanced Options.
 
5.  Tap or click Startup Settings.
 
6.  Tap or click Restart.
 
7.  On the Startup Settings screen, choose the Safe Mode you want, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Kiecolt

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Posted 31 October 2014 - 10:56 AM

I have tried in Safe Mode with Networking and just Safe mode, the problem persists.

I should mention that it also sometimes occurs during boot.

 

However, where the screen goes black with a regular boot, in safe mode it will simply freeze on the current frame forever.


Edited by Kiecolt, 31 October 2014 - 11:00 AM.


#6 dc3

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Posted 31 October 2014 - 11:07 AM

I have tried in Safe Mode with Networking and just Safe mode

 

Did you boot into Safe Mode?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Kiecolt

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Posted 31 October 2014 - 11:08 AM

Yes, using the method you described.



#8 dc3

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Posted 31 October 2014 - 11:29 AM

Did you reinstall the operating system after installing the new motherboard?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Kiecolt

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Posted 31 October 2014 - 11:30 AM

Yes, several times.



#10 dc3

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Posted 31 October 2014 - 11:36 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Kiecolt

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Posted 31 October 2014 - 11:42 AM

Speccy report:

http://speccy.piriform.com/results/XdwQjrOVEtPpBCurJIxkLOX

 

MiniToolBox report:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Oliver (administrator) on 31-10-2014 at 16:40:46
Running from "C:\Users\Oliver\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/31/2014 04:38:40 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (10/31/2014 03:42:47 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
 
System errors:
=============
Error: (10/31/2014 04:38:24 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:26:58 PM on ‎10/‎31/‎2014 was unexpected.
 
Error: (10/31/2014 04:26:58 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:22:54 PM on ‎10/‎31/‎2014 was unexpected.
 
Error: (10/31/2014 04:22:54 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:12:23 PM on ‎10/‎31/‎2014 was unexpected.
 
Error: (10/31/2014 04:12:23 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:05:13 PM on ‎10/‎31/‎2014 was unexpected.
 
Error: (10/31/2014 04:05:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:59:45 PM on ‎10/‎31/‎2014 was unexpected.
 
Error: (10/31/2014 03:58:24 PM) (Source: DCOM) (User: Oliver-PC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (10/31/2014 03:58:24 PM) (Source: DCOM) (User: Oliver-PC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (10/31/2014 03:58:23 PM) (Source: Service Control Manager) (User: )
Description: The WinHTTP Web Proxy Auto-Discovery Service service depends on the DHCP Client service which failed to start because of the following error: 
%%1068
 
Error: (10/31/2014 03:58:23 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service depends on the DHCP Client service which failed to start because of the following error: 
%%1068
 
Error: (10/31/2014 03:58:23 PM) (Source: Service Control Manager) (User: )
Description: The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (10/31/2014 04:38:40 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (10/31/2014 03:42:47 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
 
 
=========================== Installed Programs ============================
Classic Shell (HKLM\...\{840C85B7-D3D6-4143-9AF9-DAE80FD54CFC}) (Version: 4.1.0 - IvoSoft)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
NVIDIA 3D Vision Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 340.52 - NVIDIA Corporation)
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.154.1150 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
NVIDIA Update Core (Version: 10.4.0 - NVIDIA Corporation) Hidden
Qualcomm Atheros Bandwidth Control Filter Driver (Version: 1.1.42.1045 - Qualcomm Atheros) Hidden
Qualcomm Atheros Killer E220x Drivers (Version: 1.1.42.1045 - Qualcomm Atheros) Hidden
Qualcomm Atheros Killer Network Manager Suite (HKLM-x32\...\{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}) (Version: 1.1.42.1045 - Qualcomm Atheros)
Qualcomm Atheros Network Manager (Version: 1.1.42.1045 - Qualcomm Atheros) Hidden
Skype™ 6.22 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.22.104 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 22%
Total physical RAM: 8135.95 MB
Available physical RAM: 6335.36 MB
Total Pagefile: 10055.95 MB
Available Pagefile: 7823.45 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.75 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.27 GB) (Free:85.34 GB) NTFS
2 Drive d: (Main) (Fixed) (Total:931.51 GB) (Free:524.82 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\OLIVER-PC
 
Administrator            Guest                    Oliver                   
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#12 Kiecolt

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Posted 31 October 2014 - 11:50 AM

I should also note that I do have crash dumps enabled, set to produce minidump files.

No dump is produced when the machine crashes.



#13 dc3

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Posted 31 October 2014 - 11:58 AM

Follow the instruction here to troubleshoot the DHCP Client error.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Torvald

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Posted 31 October 2014 - 12:18 PM

Kiecolt,

 

I will let dc3 advise you on your computer crash symptoms, as he is much more experienced than me in that area.

 

However, I couldn't help but notice that your Speccy log is reporting that your Windows firewall and your antivirus are both disabled.  For your computer's safety, you should quickly try to enable both of those, in addition to what dc3 advises..

 

Here is a link with instructions on how to enable your Windows 8 firewall: 

 http://windows.microsoft.com/en-us/windows-8/windows-firewall-from-start-to-finish

 

Here is a link with instructions on how to enable your Windows 8 Defender antivirus: 

http://www.pcadvisor.co.uk/how-to/windows/3466684/how-turn-on-defender-in-windows-8/

 

If the above instructions are too confusing, here is a link with a short video on how to enable Windows 8 Defender:  

http://windows.microsoft.com/en-us/windows/turn-windows-defender-on-off#turn-windows-defender-on-off=windows-7


Google is my friend. Make Google your friend too.


#15 Kiecolt

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Posted 31 October 2014 - 12:19 PM

I have tried to follow these instructions.

I found the three .sys files in the drivers folder, but there is no 'non plug and play drivers' section listed in device manager, I cannot locate the AFD driver in the list, if it is present.


Edited by Kiecolt, 31 October 2014 - 12:19 PM.





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