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Asus VivoPc VM40B-02 - Issues starting up?


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#1 TikPandora

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Posted 31 October 2014 - 02:10 AM

Hello everyone.  I just got this small computer the other day, and am finding it to be a bit of a quirky experience.

 

The Asus VivoPC VM40B-02. It runs great, boots fast, and just seems to fill all of my needs...when it starts up.  I've noticed when attempting to boot up the PC, by pressing the power button in the back, sometimes it takes quite a bit of time before everything starts to power up.  The small HDD access light (I believe that's what it is) will blink a few times, but it still takes quite a noticeable amount of time to boot up.  The first time it happened was actually during the first boot.  I immediately jumped to the conclusion that it was broken or something, and tried pushing the power button a few times to see if that would 'magically' make it start up, something I still do for some reason every time this odd phenomenon happens.

 

This wouldn't bother me if it happened every time, but it's the intermittence that worries me.



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#2 Torvald

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Posted 31 October 2014 - 12:31 PM

Hello,

 

I may be able to provide some simple advice on your situation.  If not, the more experienced members here will step in to help out.  In order for us to help diagnose your system and provide advice we will need you to provide some basic info, using the following instructions:

 

Please Publish a Snapshot using Speccy, following the instructions at the following site- http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

Please also download the MiniToolBox program from the following location: http://www.bleepingcomputer.com/download/search/?keyword=minitoolbox   save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size
  
List Minidump Files

Click Go and paste the content into your next post.
 


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#3 TikPandora

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Posted 03 November 2014 - 08:47 PM

Thank you for the quick reply.  I apologize for the delay in my own response, I was at a convention all weekend, and this was the first time I was able to get to my PC.

 

Here is the Speccy snapshot:

 

http://speccy.piriform.com/results/jdb6qxnxSzJCymwLjpnB4nV

 

 

And the MiniToolBox dump:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by sheep_000 (administrator) on 03-11-2014 at 19:46:47
Running from "C:\Users\sheep_000\Downloads"
Microsoft Windows 8.1 with Bing  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/28/2014 08:05:15 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: TPDESKTOP)
Description: Activation of app Microsoft.SkypeApp_kzf8qxf38zg5c!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (10/28/2014 08:04:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8137578
 
Error: (10/28/2014 08:04:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8137578
 
Error: (10/28/2014 08:04:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/28/2014 05:48:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1312
 
Error: (10/28/2014 05:48:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1312
 
Error: (10/28/2014 05:48:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/28/2014 05:48:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 78250
 
Error: (10/28/2014 05:48:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 78250
 
Error: (10/28/2014 05:48:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (10/28/2014 10:30:05 PM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
Description: 32212256841153984
 
Error: (10/28/2014 10:30:36 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:39:44 PM on ‎10/‎28/‎2014 was unexpected.
 
Error: (10/28/2014 05:10:30 PM) (Source: BTHUSB) (User: )
Description: The mutual authentication between the local Bluetooth adapter and a device with Bluetooth adapter address (7c:1e:52:aa:cf:3a) failed.
 
Error: (10/28/2014 05:09:11 PM) (Source: BTHUSB) (User: )
Description: The mutual authentication between the local Bluetooth adapter and a device with Bluetooth adapter address (28:18:78:5c:65:b2) failed.
 
Error: (10/28/2014 05:08:58 PM) (Source: BTHUSB) (User: )
Description: The mutual authentication between the local Bluetooth adapter and a device with Bluetooth adapter address (28:18:78:5c:65:b2) failed.
 
Error: (10/28/2014 04:13:26 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (10/28/2014 04:13:26 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (10/28/2014 03:22:27 PM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
Description: 32212256841183232
 
Error: (10/28/2014 03:23:06 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:50:11 AM on ‎10/‎29/‎2014 was unexpected.
 
Error: (05/29/2014 11:08:28 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (10/28/2014 08:05:15 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: TPDESKTOP)
Description: Microsoft.SkypeApp_kzf8qxf38zg5c!App-2144927142
 
Error: (10/28/2014 08:04:07 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8137578
 
Error: (10/28/2014 08:04:07 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8137578
 
Error: (10/28/2014 08:04:07 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/28/2014 05:48:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1312
 
Error: (10/28/2014 05:48:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1312
 
Error: (10/28/2014 05:48:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/28/2014 05:48:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 78250
 
Error: (10/28/2014 05:48:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 78250
 
Error: (10/28/2014 05:48:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
 
=========================== Installed Programs ============================
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 2.8.1.451 - Adobe Systems Incorporated)
Adobe Photoshop CC 2014 (HKLM-x32\...\{D7A4F897-B20A-42D0-862D-CB5F6DB7391D}) (Version: 15.2.1 - Adobe Systems Incorporated)
Adobe Reader X (10.1.3) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.3 - Adobe Systems Incorporated)
AI Suite 3 (HKLM-x32\...\{D46DA5F0-25AD-4B77-98DA-6DD6AF39FBD9}) (Version: 1.00.56 - ASUSTeK Computer Inc.)
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 20.2.145.43581 - Alcor Micro Corp.)
Alcor Micro USB Card Reader (x32 Version: 20.2.145.43581 - Alcor Micro Corp.) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audio Device Detection (HKLM-x32\...\{B573B05E-D1F4-4EB6-B85D-A497042D2E90}) (Version: 1.00.03 - ASUSTeK Computer Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.19 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cities XL 2012 (HKLM-x32\...\Steam App 201760) (Version:  - )
Don't Starve (HKLM-x32\...\Steam App 219740) (Version:  - Klei Entertainment)
Dust: An Elysian Tail (HKLM-x32\...\Steam App 236090) (Version:  - Humble Hearts LLC)
Fotogalerie (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Fotogalleriet (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Fotograf Galerisi (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Galeria de Fotografias (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Galería de fotos (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Galerie de photos (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Goat Simulator (HKLM-x32\...\Steam App 265930) (Version:  - Coffee Stain Studios)
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3345 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217021FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
Magicite (HKLM-x32\...\Steam App 268750) (Version:  - SmashGames)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Opera Stable 25.0.1614.68 (HKLM-x32\...\Opera 25.0.1614.68) (Version: 25.0.1614.68 - Opera Software ASA)
Photo Common (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Raccolta foto (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
REALTEK Bluetooth Driver (HKLM-x32\...\{9D3D8C60-A5EF-4123-B2B9-172095903AB}) (Version: 3.787.787.111413 - REALTEK Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.18.621.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7058 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9DAABC60-A5EF-41FF-B2B9-17329590CD5}) (Version: 1.00.0235 - REALTEK Semiconductor Corp.)
RPG Maker VX Ace (HKLM-x32\...\Steam App 220700) (Version:  - Enterbrain)
RPG Maker XP (HKLM-x32\...\Steam App 235900) (Version:  - Degica)
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Terraria (HKLM-x32\...\Steam App 105600) (Version:  - Re-Logic)
Valokuvavalikoima (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Ys Origin (HKLM-x32\...\Steam App 207350) (Version:  - Nihon Falcom)
Ys: The Oath in Felghana (HKLM-x32\...\Steam App 207320) (Version:  - Nihon Falcom)
S?????? f?t???af??? (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
???? (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
??? (x32 Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 50%
Total physical RAM: 3996.72 MB
Available physical RAM: 1958.8 MB
Total Pagefile: 5404.72 MB
Available Pagefile: 3011.54 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.58 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:150 GB) (Free:101.37 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:299.3 GB) (Free:299.17 GB) NTFS
3 Drive e: (TPSD) (Removable) (Total:29.27 GB) (Free:18 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\TPDESKTOP
 
Administrator            Guest                    sheep_000                
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 TikPandora

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Posted 04 November 2014 - 12:49 PM

It didn't seem to do it last night when I tried booting it, but I'm still not convinced.



#5 Torvald

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Posted 04 November 2014 - 09:12 PM

Glad to hear your system is working better lately.

 

From your Speccy and MiniToolBox reports, I don't see anything obviously wrong with your system.  MiniToolBox reports no serious errors since October 28, 2014.

 

Did notice your Java is out of date (the current is Java version 8 update 25), so you should probably take care of updating that.

 

Speccy reports you also have a rather slow CPU (1.5 GHz), so your system will tend to be slower than average.

 

Also noticed that you installed Windows 8.1 on your computer on 10/28/14.  Was this a fresh install of 8.1, or an upgrade from Windows XP, 7 or 8?


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#6 TikPandora

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Posted 04 November 2014 - 09:29 PM

Oct 28 was the day that I received the computer in the mail from ASUS, and also the day of the first boot.

 

And I know the CPU is relatively slow, but I don't really do much labor intensive work on it.



#7 TikPandora

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Posted 05 November 2014 - 12:47 AM

Okay, this has suddenly become a very large problem.  Just about ten minutes ago the computer didn't want to wake from sleep no matter how many times or for how long I pressed the power button, and the delay in start-up combined with this new sleep issue is beginning to make not using the computer preferable to actually utilizing it.  This is the only computer I have now, and I don't know what I should do.



#8 TikPandora

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Posted 05 November 2014 - 01:18 AM

I have requested a replacement unit from Amazon, so this thread can be closed.



#9 kacjr

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Posted 23 November 2016 - 01:21 PM

I know this is an old thread, however I can provide some information regarding this.

 

I spoke with ASUS.  There is a design flaw in the motherboard of this particular unit.  When you press the power button and nothing happens, you must do the following:

 

- Press and HOLD the power button.

- Remove the power cord from its connection.

- Continue to HOLD the power button for at least one minute.

- After one minute, release the power button and wait at least 5 seconds.

- Plug the power cord back in and press the power button.  The device should start.

 

As I understand it, doing the above will drain all of the capacitors on the motherboard which then, for some God-forsaken reason, will allow the device to restart.

 

This does work, from my own experience with several of these units.






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