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cryptowall 2.0 help - 11-4-2014 ransom due


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#1 shikou

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Posted 30 October 2014 - 02:57 PM

(I was sent here on recommendation from twinheadedeagle from malwaretips but I have not been instructed to do anything related to my machine. I realize that I should only follow one experts instructions and I will follow yours as he has recommended you)

 

my computer has been infected with cryptowall 2.0. I have the decrypt_instruction and install_tor files in many of my folders and upon visiting the website I have until 11-4-2014 to pay the ransom to decrypt my files. after visiting many many websites and reading things the conclusion I come to seems to be the same:

 

either I pay the ransom to guarantee my files are returned to me...or I MIGHT be able to restore some piece of them with certain software.

 

what I know:

 

my machine needs to be cleaned at some point

the data that has been encrypted MUST be restored (memento in nature)

 

options:

 

pay $500 ransom and get files back

ask for help and hopefully receive it allowing partial or total restore of encrypted files

 

if there is a way to retrieve my files without having to pay $500 I am all about it but my research thus far has not led me to believing this is 100% possible.

 

my questions are:

 

should I clean off all malware from computer now or will it interfere with a possible decryption if I decide to pay the ransom later?

can I create a system restore and/or backup NOW and if so what are the negatives (on infected computer - my reasoning behind this is: if someone helps me and we fail at restoring my files can I simply system restore and then pay the ransom)?

 

my understanding of the situation given that I MUST have the files back is that I will have to pay the ransom. so what is the best order of doing things? clean first, pay ransom, clean again?

 

I have attached my dds and attach files from dds.exe in order to speed things up.

 

thank you in advance

Attached Files



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#2 HelpBot

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Posted 04 November 2014 - 03:55 PM

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#3 HelpBot

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Posted 09 November 2014 - 04:00 PM

Hello again!

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