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Audio Problem


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34 replies to this topic

#1 Salamanderhead

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Posted 30 October 2014 - 02:44 PM

Hey everyone, I'm new here and I'm hoping I can get some help with a problem I'm having. I recently upgraded my pc a little bit and now I'm having audio issues.
The problem is that my desktop computer will not detect audio devices when they're plugged in. The little speaker icon by the system clock keeps a red X on it. The weird thing is, when I plug my turtle beach headphones in, they work. My girlfriend tried her beats by dre headphones and the computer won't see those. I tried speakers and again, the computer won't see them.
I've uninstalled/ reinstalled the drivers, both manually and via windows. I tried the back of the pc with the sound card and I've tried the front case plate ports as well.

I even tried going into the BIOS and disabling the video card and using just AC97. ( I was assuming that was the onboard audio?)


I'm running Windows 7 64-bit with a maximus formula board. The sound card is Supreme FX II.
I've been using this pc as is for a little over a month now and the reason I didn't notice the sound issue was because I was using a HD TV as a monitor which had speakers built in and the audio worked fine via hd cable. I no longer use that tv as I recently bought a better resolution monitor.

Any ideas? Maybe I set up the pin connections wrong on the mobo?



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#2 hamluis

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Posted 30 October 2014 - 03:12 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Salamanderhead

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Posted 30 October 2014 - 03:35 PM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Salamanderhead (administrator) on 30-10-2014 at 18:01:19
Running from "C:\Users\Salamanderhead\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/30/2014 05:56:47 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.17929 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 4248.  Message ID: [0x2509].

Error: (10/30/2014 05:48:54 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (10/30/2014 05:48:50 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (10/30/2014 05:48:50 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (10/30/2014 05:48:50 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (10/30/2014 05:48:48 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (10/30/2014 05:26:17 PM) (Source: ESENT) (User: )
Description: WinMail (3896) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (10/30/2014 05:26:14 PM) (Source: ESENT) (User: )
Description: WinMail (3660) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (10/30/2014 05:21:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: AdAppMgrSvc.exe, version: 3.0.159.0, time stamp: 0x5407dadc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x74f36cc4
Faulting process id: 0x6bc
Faulting application start time: 0xAdAppMgrSvc.exe0
Faulting application path: AdAppMgrSvc.exe1
Faulting module path: AdAppMgrSvc.exe2
Report Id: AdAppMgrSvc.exe3

Error: (10/30/2014 10:48:13 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 90080108


System errors:
=============
Error: (10/28/2014 05:57:59 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:41:33 PM on ‎10/‎28/‎2014 was unexpected.

Error: (10/28/2014 04:39:33 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:37:36 PM on ‎10/‎28/‎2014 was unexpected.

Error: (10/23/2014 02:28:34 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (10/23/2014 09:47:27 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated with service-specific error %%-536753635.

Error: (10/23/2014 09:47:26 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated with service-specific error %%-536753635.

Error: (10/23/2014 09:47:25 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated with service-specific error %%-536753635.

Error: (10/23/2014 09:47:24 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated with service-specific error %%-536753635.

Error: (10/23/2014 09:47:23 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated with service-specific error %%-536753635.

Error: (10/23/2014 09:47:22 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated with service-specific error %%-536753635.

Error: (10/23/2014 09:47:21 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated with service-specific error %%-536753635.


Microsoft Office Sessions:
=========================
Error: (10/30/2014 05:56:47 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.17929 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 4248.  Message ID: [0x2509].

Error: (10/30/2014 05:48:54 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Salamanderhead\Downloads\SoftonicDownloader_for_realtek-hd-audio-drivers-x64.exe

Error: (10/30/2014 05:48:50 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Salamanderhead\Downloads\SoftonicDownloader_for_realtek-hd-audio-drivers-x64.exe

Error: (10/30/2014 05:48:50 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Salamanderhead\Downloads\SoftonicDownloader_for_realtek-hd-audio-drivers-x64.exe

Error: (10/30/2014 05:48:50 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Salamanderhead\Downloads\SoftonicDownloader_for_realtek-hd-audio-drivers-x64.exe

Error: (10/30/2014 05:48:48 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Salamanderhead\Downloads\SoftonicDownloader_for_realtek-hd-audio-drivers-x64.exe

Error: (10/30/2014 05:26:17 PM) (Source: ESENT)(User: )
Description: WinMail3896WindowsMail0:

Error: (10/30/2014 05:26:14 PM) (Source: ESENT)(User: )
Description: WinMail3660WindowsMail0:

Error: (10/30/2014 05:21:53 PM) (Source: Application Error)(User: )
Description: AdAppMgrSvc.exe3.0.159.05407dadcunknown0.0.0.000000000c000000574f36cc46bc01cff3d3941defb9C:\Program Files (x86)\Common Files\Autodesk Shared\AppManager\R1\AdAppMgrSvc.exeunknown319ca753-606e-11e4-8902-001e8c0abde6

Error: (10/30/2014 10:48:13 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 90080108



=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.35141 - BitTorrent Inc.)
Ad-Aware Antivirus (HKLM\...\{E39A80AE-0CC0-43EE-AB6B-BE11DC4F969F}_AdAwareUpdater) (Version: 11.3.6321.0 - Lavasoft)
AdAwareInstaller (Version: 11.3.6321.0 - Lavasoft) Hidden
AdAwareUpdater (Version: 11.3.6321.0 - Lavasoft) Hidden
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Photoshop CS6 (HKLM-x32\...\Adobe Photoshop CS6) (Version: 13.0.0.0 - © The Computer Guy Tony)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Alan Wake (HKLM-x32\...\Steam App 108710) (Version:  - Remedy Entertainment)
AMD Accelerated Video Transcoding (Version: 13.30.100.40915 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2014.0915.1813.30937 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{C2956908-53A3-88FC-B795-B16508296FC4}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.81101.0726 - Advanced Micro Devices, Inc.) Hidden
AMD Wireless Display v3.0 (Version: 1.0.0.14 - Advanced Micro Devices, Inc.) Hidden
AMD Wireless Display v3.0 (Version: 1.0.0.15 - Advanced Micro Devices, Inc.) Hidden
AntimalwareEngine (Version: 3.0.0.56 - Lavasoft) Hidden
AntispamEngine (Version: 2.4.2158.0 - Lavasoft) Hidden
Autodesk Application Manager (HKLM-x32\...\Autodesk Application Manager) (Version: 3.0.159.0 - Autodesk)
Autodesk DirectConnect 2015 64-bit (HKLM\...\Autodesk DirectConnect 2015 64-bit) (Version: 9.0.56.4 - Autodesk)
Autodesk DirectConnect 2015 64-bit (Version: 9.0.56.4 - Autodesk) Hidden
Autodesk DirectConnect 2015 64-bit Hotfix1 (HKLM\...\Autodesk DirectConnect 2015 64-bit_9001) (Version: 9.0.56.4 - Autodesk)
Autodesk Maya 2015 (HKLM\...\Autodesk Maya 2015) (Version: 15.2.1633.0 - Autodesk)
Autodesk Maya 2015 (Version: 15.2.1633.0 - Autodesk) Hidden
Autodesk Maya 2015 SP2 (HKLM\...\Autodesk Maya 2015 SP2) (Version: 15.2.1633.0 - Autodesk)
AvcEngine (Version: 3.10.7820.0 - Lavasoft) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5557 - AVG Technologies)
AVG 2015 (Version: 15.0.4189 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5557 - AVG Technologies) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2014.0915.1813.30937 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2014.0915.1813.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.18 - Piriform)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Don't Starve (HKLM-x32\...\Steam App 219740) (Version:  - Klei Entertainment)
FirewallEngine (Version: 1.6.0.0 - Lavasoft) Hidden
Five Nights at Freddy's DEMO (HKCU\...\Five Nights at Freddy's DEMO) (Version:  - )
Guacamelee! Gold Edition (HKLM-x32\...\Steam App 214770) (Version:  - DrinkBox Studios)
HydraVision (x32 Version: 4.2.252.0 - Advanced Micro Devices, Inc.) Hidden
K-Lite Codec Pack 9.9.5 (64-bit) (HKLM\...\KLiteCodecPack64_is1) (Version: 9.9.5 - )
mental ray renderer for Autodesk Maya 2015 (HKLM\...\{BDF821F0-D64C-421D-0052-A9B995B20873}) (Version: 15.2.1633.0 - mental ray)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft .NET Framework 4.5 (Version: 4.5.50709 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Mozilla Firefox 33.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.0 (x86 en-US)) (Version: 33.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 32.0.3 - Mozilla)
OnlineThreatsEngine (Version: 2.2.3.0 - Lavasoft) Hidden
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
PAYDAY 2 (HKLM-x32\...\Steam App 218620) (Version:  - OVERKILL - a Starbreeze Studio.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.34.1130.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
StarCraft II (HKLM-x32\...\StarCraft II) (Version:  - Blizzard Entertainment)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Tales from Space: Mutant Blobs Attack (HKLM-x32\...\Steam App 206370) (Version:  - DrinkBox Studios)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)

========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 8191.08 MB
Available physical RAM: 4815.87 MB
Total Pagefile: 16380.36 MB
Available Pagefile: 12766.39 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.26 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:910.41 GB) (Free:779.01 GB) NTFS

========================= Users: ========================================

User accounts for \\SALAMANDERHEAD1

Administrator            Guest                    Salamanderhead           


**** End of log ****
 

 

 

 

http://speccy.piriform.com/results/hMuOUHJ1z4LZfGiJVxmp8wT

 

 

 

 

Thanks



#4 hamluis

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Posted 31 October 2014 - 07:32 AM

You have both AdAware and AVG elements installed.

 

Please...uninstall each, then reinstall/update/run complete scan with the ONE you choose to reinstall.

 

Also appears that Win 7 has file corruption issues, possibly due to the two AVs installed.  I see no indication that the hard drive contributes at all to the file corruption issues.  In any case, I would run the sfc /scannow command to try to overcome the possibility of damaged/missing system files.  I would do this after addressing the installed AV issues.

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Let us know how the system runs after the above.

 

Louis

 

Since you have audio problems...it would not hurt to uninstall/reinstall audio drivers after the above issues have been duly addressed.  I would.


Edited by hamluis, 31 October 2014 - 07:34 AM.


#5 Salamanderhead

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Posted 31 October 2014 - 04:21 PM

Thanks for the support. You're the only person who has been trying to help me out of the multiple forums I posted on.  I tried your suggestions and I'm still having the same problem. I ran the sfc scan line in the command prompt of windows 7 cd however I got the error, " Windows resource protection could not start the repair service". 

 

 I thought my drivers were ok but I'm starting to question myself now.  I went onto the maximus formula asus website and downloaded the audio and chipset drivers directly and tried installing.  The chipset drivers went ahead fine but the audio drivers would not install. I receive the error, " the audio driver files do not support your computer hardware. NOTE: if you installed audio software without restarting your pc, restart now, then run this setup again.

 

Thanks again for the support.



#6 Chris Cosgrove

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Posted 31 October 2014 - 06:13 PM

You haven't said if you removed the two security products AVG and Adaware. They can both be difficult to completely remove, and it is important that they are completely removed as lingering fragments can interfere with the smooth running of your computer. To remove them -

 

Start by using the built-in uninstaller, if there is one, and if there isn't then use 'Control panel - Programs and features - Uninstall'. Then, for AVG, download their uninstall tool from here -

 

http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG

 

and run it. This will remove any left over files.

 

If you have any problems uninstalling Adaware, see this MS Support article -

 

http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/cant-uninstall-ad-aware/e38e297a-8730-42c8-8c83-28c270d3e3fe

 

Once you have done this you can install or re-install the AV software of your choice.

 

Chris Cosgrove



#7 Salamanderhead

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Posted 01 November 2014 - 07:07 AM

I removed both security products and ran the AVG uninstall tool and I've reinstalled just ad-aware.  My computer is still having the same problem though. I just find it really strange that it will detect and play through the turtle beach headset, but nothing else.   I also tried a different audio device last night but the computer still did not detect it.



#8 HairCut

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Posted 01 November 2014 - 04:54 PM

Sounds (sic) similar to this:

http://www.bleepingcomputer.com/forums/t/551474/reducing-security-to-fix-audio/



#9 Salamanderhead

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Posted 02 November 2014 - 06:15 AM

Thanks for the post but it didn't work either.  I tried entering the lines into command prompt,  rebooting, and uninstalling/ reinstalling the drivers.



#10 HairCut

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Posted 02 November 2014 - 11:50 AM

Thanks for the post but it didn't work either.  I tried entering the lines into command prompt,  rebooting, and uninstalling/ reinstalling the drivers.

 

Ah, that's a shame.

 

Don't forget to restore the settings to their more secure state by running the commands again but replacing add with delete like this:

 

open up a Command Prompt as an administrator (right click the icon in the Start menu, then choose 'Run as Administrator') and type:


net localgroup Administrators /delete networkservice

 

net localgroup Administrators /delete localservice



#11 JohnC_21

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Posted 02 November 2014 - 12:33 PM

I am not sure if this is your problem but the speccy report listed the default Audio Device as

 

 
AMD Radeon HD 6800 Series
Generic PnP Monitor
 
High Definition Audio Controller
AMD High Definition Audio Device
 

I am assuming it is showing this because you were using HDMI and the computer still thinks you are using the AMD codec. Make sure HDMI is still not set to default in Playback devices.

 

 

Attached Files



#12 Salamanderhead

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Posted 02 November 2014 - 02:43 PM

Mine just looks like this.

 

 

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#13 JohnC_21

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Posted 02 November 2014 - 03:33 PM

Do you have any yellow exclamation marks next to Sound Devices in Device Manager or next to any other device?



#14 Salamanderhead

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Posted 02 November 2014 - 03:51 PM

No, I don't see any.

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#15 JohnC_21

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Posted 02 November 2014 - 04:04 PM

Is the Windows Audio Service Started and set to Automatic?

 

Edit: I see Realtek showing in the logs

 

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)

 

but the Audio card uses a Soundmax AD1988 codec. Did you download and install the audio driver from here? Also, in BIOS is HDaudio enabled under the Advanced section? Depending on how you wired the front audio port, that should be set to HD audio also.


Edited by JohnC_21, 02 November 2014 - 04:54 PM.





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