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Need help to remove a rootkit


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11 replies to this topic

#1 peej03

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Posted 30 October 2014 - 11:22 AM

I am convinced I have a rootkit due to some of the downloads in the past, I have norton 360 installed and always updated but nothing is found, I also used norton bootable recovery and power eraser again nothing found yet my computer still acts funny.  My internet usage is always higher than I think ive used at times too. Any one know a good program for finding and removing rootkits?



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#2 peej03

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Posted 30 October 2014 - 11:49 AM

Im on windows 8 by the way



#3 peej03

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Posted 30 October 2014 - 11:58 AM

Why does nobody wanna help me :(  People have posted after me and are getting replies but Im not



#4 HelpBot

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Posted 04 November 2014 - 03:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/554013 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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#5 peej03

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Posted 05 November 2014 - 02:59 PM

Still need help.  Computer still runs slowly and crashes sometimes for reasons unknown.  I have tried norton 360, power eraser and bootable cd but niether finds anything.  I am just trying to get the DDS log now, should have it posted within 2 minutes



#6 peej03

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Posted 05 November 2014 - 03:02 PM

I have tried disabling AV and Firewall, Disconnecting from the internet also, but the DDS program still says 'DDS Was not meant to run in 'Compatibility Mode' The program will now close.



#7 seedy21

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Posted 05 November 2014 - 03:17 PM

Hello peej03

I'm Seedy21 and I will be helping you with your issues.

Please note the following information about the malware forum:

  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by me
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • Please reply within 48 hours, if you are going to be away for longer please let us know or the topic will be closed for been inactive
  • If you are using Cracked or Illegal software your thread will be closed
  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close.

DDS will not run on Windows 8, We will need to run FRST instead.

 

Note:
There are both 32-bit and 64-bit versions of Farbar Recovery Scan Tool available. Please pick the version that matches your operating system's bit type.

If you are unsure what you're system bit type is..... click Here for help.

For x32 bit systems download Farbar Recovery Scan Tool and save it to your Desktop.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your Desktop.

  • Double-click the downloaded icon to run the tool.

    frsticon_zpsdc3cbdc3.png
  • When the tool opens click Yes to disclaimer.

    frstdis_zps7f598f12.png
  • Press Scan button.

    newfrst_zpsa63ffa3d.png
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste it to your reply also.

Edited by seedy21, 05 November 2014 - 03:24 PM.

“It's only after we've lost everything that we're free to do anything.”
― Chuck Palahniuk, Fight Club

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#8 peej03

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Posted 05 November 2014 - 03:28 PM

del


Edited by peej03, 05 November 2014 - 04:46 PM.


#9 peej03

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Posted 05 November 2014 - 04:37 PM

is everything ok then?



#10 seedy21

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Posted 05 November 2014 - 04:57 PM

Hi peej03

 

You have alot of Specialised Applications like Microsoft SQL Server 2012 and Microsoft Visual C++ 2010.

 

Can you confirm if this machine is a Work or a Personal machine? If it's a work machine do you have permission to fix it?
 


Edited by seedy21, 05 November 2014 - 04:57 PM.

“It's only after we've lost everything that we're free to do anything.”
― Chuck Palahniuk, Fight Club

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#11 seedy21

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Posted 07 November 2014 - 01:10 PM

This is a 48 hour status check. We need to continue our troubleshooting to make sure there are no more threats on your machine. If you don't have any free time please reply back to this thread and we will keep it open.

If you don't reply back within 24 hours, this thread may be closed for inactivity.


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#12 quietman7

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Posted 08 November 2014 - 06:28 PM

Due to the lack of feedback/inactivity, this Topic is closed. Should you need it reopened, please contact a Forum Moderator or member of the Malware Response Team. Include the address of this thread in your request. If you have a new issue, please start a New Topic. This applies only to the original poster. Everyone else please begin a New Topic.
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