Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I Can't Uninstall Registry Dr From My Laptop.


  • Please log in to reply
2 replies to this topic

#1 goldenlord52

goldenlord52

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:12:23 AM

Posted 30 October 2014 - 03:20 AM

ok, so I have been doing a cleanout of my laptop recently and removing all the small viruses. Now, there is one I know of called Registry Dr, but it didn't appear on my full pc scan I did. (I use mcaffee) However, in add and remove programs, it is obviously there. So, confused, I tried to uninstall it and got the message: There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. No matter what I do, I can't remove this thing.

 

Can anyone help me? I don't know what to do. It isn't a threatening virus, just a small one but I don't want it on my laptop.



BC AdBot (Login to Remove)

 


#2 md2lgyk

md2lgyk

  • Members
  • 142 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Virginia USA
  • Local time:07:23 PM

Posted 30 October 2014 - 07:48 AM

Try here:  http://www.uninstallsoftwareguide.com/ViewSoftware/uninstall-Registry+Doctor.html

 

Registry Doctor apparently isn't a virus, just some snake oil program that's supposed to improve your computer's performance.


Edited by md2lgyk, 30 October 2014 - 07:50 AM.


#3 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:23 PM

Posted 30 October 2014 - 09:07 AM

If you suspect that this computer is infected I would suggest running the follow.
 

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.


Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkbox:
 
List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users