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Internet connection causing computer issues (IE or Chrome)


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12 replies to this topic

#1 StupidV

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Posted 30 October 2014 - 12:21 AM

So this started about a few weeks ago after I've installed new modem from TWC.  But I don't think the modem or router (I own a separate router, it's Airport Extreme) is the issue because I can connect without issues using tablet or smartphone.  When i open an internet browser from my desktop, it just won't start or it just freezes. When i restart the computer, sometimes the internet browser will work and everything seems to be normal again.  Then a few minutes later when I open a new internet browser again, the same thing happens.  It just stops loading completely and then it freezes.  The same thing happens when I log in to minecraft, it just won't connect. The issue seems to only occur when I open an internet browser or a program that uses online connection.  I thought the issue may be IE so I downloaded Chrome but the same thing happens. It's anytime I try to open a program that uses Internet.  The program sometimes would start but eventually slows down or the program won't start at all until I restart the computer a few times.  Can someone please help? It's been extremely annoying to have to restart your computer every time the internet browser doesn't work.  By the way, the modem and router don't show signs of problems when i experience these issues.  I have an old laptop and can connect just fine using wifi so I think it's my computer.  Could this be malware?  I don't get redirected to sites or get pop-ups.  I don't know what's going on but can someone please be kind enough to help me?  Please.



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#2 tech@123

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Posted 30 October 2014 - 12:49 AM

According to my opinion you should try to disable unwanted pop ups and plugins or may also install some popup blocker tool like smart popup blocker, adfender amd adwcleaner that helps to block pop-ups, clean cookies, and optimize your Internet-connection settings.

 

 
 

 



#3 hamluis

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Posted 30 October 2014 - 11:42 AM

Let's not assume malware is involved...until all else has been eliminated.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 StupidV

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Posted 31 October 2014 - 01:38 AM

Here are the results. Thanks for the response.
 
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by ESTRELLA (administrator) on 30-10-2014 at 23:31:26
Running from "C:\Users\ESTRELLA\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 37003
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 37003
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 36005
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 36005
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 35006
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 35006
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:11 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 34008
 
 
System errors:
=============
Error: (10/29/2014 09:43:09 PM) (Source: DCOM) (User: )
Description: {DC0C2640-1415-4644-875C-6F4D769839BA}
 
Error: (10/29/2014 09:06:17 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 42. The internal error state is 250.
 
Error: (10/29/2014 09:06:16 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 42. The internal error state is 250.
 
Error: (10/29/2014 08:20:04 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 42. The internal error state is 250.
 
Error: (10/26/2014 08:17:54 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:14:44 PM on ‎10/‎26/‎2014 was unexpected.
 
Error: (10/23/2014 09:01:08 PM) (Source: DCOM) (User: )
Description: {B77C4C36-0154-4C52-AB49-FAA03837E47F}
 
Error: (10/20/2014 09:30:42 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.
 
Error: (10/19/2014 09:38:46 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffff8800a2aa410, 0x0000000000000000, 0x0000000000000000)C:\windows\Minidump\101914-55832-01.dmp101914-55832-01
 
Error: (10/19/2014 09:38:45 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:36:49 PM on ‎10/‎19/‎2014 was unexpected.
 
Error: (10/19/2014 08:02:43 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
 
Microsoft Office Sessions:
=========================
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 37003
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 37003
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 36005
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 36005
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 35006
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 35006
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:11 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 34008
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-09-11 15:55:00.149
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:55:00.134
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:55:00.118
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:55:00.103
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:53:48.436
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:53:47.641
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-14 19:33:39.264
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-14 19:33:39.254
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-14 19:33:39.224
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-14 19:33:39.214
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
4 Elements II (x32 Version: 2.2.0.98 - WildTangent) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
AirPort (HKLM-x32\...\{AA68AAAE-41F0-40B5-8896-5947F5FD6889}) (Version: 5.6.1.2 - Apple Inc.)
Amazon MP3 Downloader 1.0.18 (HKCU\...\Amazon MP3 Downloader) (Version: 1.0.18 - Amazon Services LLC)
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B678797F-DF38-4556-8A31-8B818E261868}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Assassin's Creed II (HKLM-x32\...\{8570BEE8-0CA3-4977-9AB1-80ED93F0513C}) (Version: 1.01 - Ubisoft)
AVG 2013 (Version: 13.0.3392 - AVG Technologies) Hidden
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{FCD6D60F-AF2B-49E3-ABC4-A4C96B56225D}) (Version: 3.0.9482 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 6.30.223.232 - Broadcom Corporation)
Broadcom Bluetooth Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.2700 - Broadcom Corporation)
Bubble Wrap (HKLM-x32\...\{5BFFDDEB-AFD7-499F-BB13-7A6EAD927CDA}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (x32 Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (x32 Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (x32 Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Elevated Installer (x32 Version: 3.2.16.0 - Garmin Ltd or its subsidiaries) Hidden
Escape the Emerald Star (x32 Version: 2.2.0.98 - WildTangent) Hidden
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (x32 Version: 2.2.0.97 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
FrostWire 5.6.7 (HKLM-x32\...\FrostWire 5) (Version: 5.6.7.2 - FrostWire LLC)
Garmin Express (HKLM-x32\...\{817c6bb8-ea2d-4e12-abbc-e33c3de43f64}) (Version: 3.2.16.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.16.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.16.0 - Garmin Ltd or its subsidiaries) Hidden
Golden Trails 2: The Lost Legacy Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP Application Assistant (HKLM\...\{0CE7EBAF-157D-4111-9146-057CB2A4023E}) (Version: 1.1.466.3970 - Hewlett-Packard)
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Calendar (HKLM-x32\...\{2B38E0FA-D8A5-4EBF-A018-E3C1C8E7A2E2}) (Version: 5.1.4245.23508 - Hewlett-Packard)
HP Clock (HKLM-x32\...\{750E9D0F-B188-4A7E-ADD2-84B7ED7D32F6}) (Version: 5.1.4281.27332 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP LinkUp (HKLM-x32\...\{7E750542-55BC-4300-8B7B-AC2A762FB435}) (Version: 2.01.029 - Hewlett-Packard)
HP Magic Canvas (HKLM-x32\...\{DDFDC9D6-4220-41F8-BF9A-8E7512C4EF52}) (Version: 5.1.15.0 - Hewlett-Packard)
HP Magic Canvas Tutorials (HKLM-x32\...\{858FCB65-7C6D-4BA4-AD80-A3CB3744CE09}_is1) (Version: 6.0.0.0 - Hewlett-Packard)
HP Notes (HKLM-x32\...\{86BAB08A-5E66-4C53-82E3-C1E91673C7CA}) (Version: 5.1.4274.30382 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP RSS (HKLM-x32\...\{452479C5-0118-48E9-AA69-0A7339F95FC8}) (Version: 5.1.4289.23799 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15430.4033 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard)
HP TouchSmart Background - Beats (HKLM-x32\...\{6A6F8D36-04BA-41E9-9004-1789BD545874}) (Version: 1.0.1.0 - Hewlett-Packard)
HP TouchSmart RecipeBox (HKLM-x32\...\{20714B53-FC73-4F9C-9687-49EB237D6FD7}) (Version: 3.0.3830.27730 - Hewlett-Packard)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HP Weather (HKLM-x32\...\{776CC95E-8160-401B-AC79-164822AA8306}) (Version: 5.1.4245.22595 - Hewlett-Packard)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.6.0.1033 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.6.0.1033 - Intel Corporation) Hidden
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.6.245 - Intel Corporation)
iTunes (HKLM\...\{F46AA0F1-E284-4878-A462-5F11B9166C0E}) (Version: 11.4.0.18 - Apple Inc.)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.4507 - CyberLink Corp.) Hidden
Luxor HD (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Metric Converter (HKLM-x32\...\{D0661463-50F7-4A1E-83CB-37CC590589AE}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Mathematics (HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4659.1001 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 17.0.2015.0811 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Mortimer Beckett and the Crimson Thief Premium Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
My Farm Life 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
NVIDIA Control Panel 296.28 (Version: 296.28 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 296.28 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 296.28 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.18.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.18.0 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.109.718 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.12.0213 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.12.0213 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.0213 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
PDF Complete Corporate Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.95 - PDF Complete, Inc)
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.6207 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.6207 - CyberLink Corp.) Hidden
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Recovery Manager (x32 Version: 5.5.0.5119 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
Roads of Rome 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Spot (HKLM-x32\...\{3D171340-B528-42E0-92E4-BDA7AEEF6F32}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Spotify (HKCU\...\Spotify) (Version: 0.9.13.24.g5dbb3103 - Spotify AB)
Tales of Lagoona (x32 Version: 2.2.0.98 - WildTangent) Hidden
Tap Tap Bear (HKLM-x32\...\{A393CDFF-BEB8-48EA-990D-2EB35B311D23}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Torchlight (x32 Version: 2.2.0.98 - WildTangent) Hidden
TSHostedAppLauncher (x32 Version: 5.1.15.0 - Hewlett-Packard) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Uplay (HKLM-x32\...\Uplay) (Version: 4.8 - Ubisoft)
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.98 - WildTangent) Hidden
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
WildTangent Games App (HP Games) (x32 Version: 4.0.5.36 - WildTangent) Hidden
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
WinZip 16.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240CD}) (Version: 16.0.9715 - WinZip Computing, S.L. )
Youda Fisherman (x32 Version: 2.2.0.98 - WildTangent) Hidden
ZoneAlarm Antivirus (x32 Version: 13.2.015.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Firewall (x32 Version: 13.2.015.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Free Antivirus + Firewall (HKLM-x32\...\ZoneAlarm Free Antivirus + Firewall) (Version: 13.2.015.000 - Check Point)
ZoneAlarm Security (x32 Version: 13.2.015.000 - Check Point Software Technologies Ltd.) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 15%
Total physical RAM: 16341.41 MB
Available physical RAM: 13840.32 MB
Total Pagefile: 32681 MB
Available Pagefile: 28833.14 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.73 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:2777.64 GB) (Free:2681.02 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.66 GB) (Free:2.07 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ESTRELLA-HP
 
Administrator            ESTRELLA                 Guest                    
 
 
**** End of log ****
 


#5 StupidV

StupidV
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Posted 31 October 2014 - 02:15 AM

I just experienced the issue I've been having so I wanted to share what the result is from MiniToolBox after running it immediately after. This is what happened:  my internet was working fine.  I opened (Google chrome), surfed the internet, then closed it.  Then, I opened Frostwire and the search result didn't come back with anything.  At that point, I knew that there was going to be that internet connection problem.  I opened an internet browser (Google Chrome) and the page is stuck trying to load the homepage (Yahoo).  I wait until it said that the program is not responding. I closed the internet browser and Frostwire then restarted my computer.  Then, I just ran MiniToolBox and here is the result:

 

 MiniToolBox by Farbar  Version: 21-07-2014

Ran by ESTRELLA (administrator) on 30-10-2014 at 23:59:26
Running from "C:\Users\ESTRELLA\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/30/2014 11:35:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: GoogleUpdate.exe, version: 1.3.25.5, time stamp: 0x542a053d
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x000223e0
Faulting process id: 0xdd4
Faulting application start time: 0xGoogleUpdate.exe0
Faulting application path: GoogleUpdate.exe1
Faulting module path: GoogleUpdate.exe2
Report Id: GoogleUpdate.exe3
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 37003
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 37003
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 36005
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 36005
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 35006
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 35006
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (10/29/2014 09:43:09 PM) (Source: DCOM) (User: )
Description: {DC0C2640-1415-4644-875C-6F4D769839BA}
 
Error: (10/29/2014 09:06:17 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 42. The internal error state is 250.
 
Error: (10/29/2014 09:06:16 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 42. The internal error state is 250.
 
Error: (10/29/2014 08:20:04 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 42. The internal error state is 250.
 
Error: (10/26/2014 08:17:54 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:14:44 PM on ‎10/‎26/‎2014 was unexpected.
 
Error: (10/23/2014 09:01:08 PM) (Source: DCOM) (User: )
Description: {B77C4C36-0154-4C52-AB49-FAA03837E47F}
 
Error: (10/20/2014 09:30:42 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.
 
Error: (10/19/2014 09:38:46 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffff8800a2aa410, 0x0000000000000000, 0x0000000000000000)C:\windows\Minidump\101914-55832-01.dmp101914-55832-01
 
Error: (10/19/2014 09:38:45 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:36:49 PM on ‎10/‎19/‎2014 was unexpected.
 
Error: (10/19/2014 08:02:43 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
 
Microsoft Office Sessions:
=========================
Error: (10/30/2014 11:35:53 PM) (Source: Application Error)(User: )
Description: GoogleUpdate.exe1.3.25.5542a053dntdll.dll6.1.7601.18247521ea8e7c0000005000223e0dd401cff4d3ee21fed7C:\Program Files (x86)\Google\Update\GoogleUpdate.exeC:\windows\SysWOW64\ntdll.dll28d7b82e-60c8-11e4-99dc-24fd52a7f73a
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 37003
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 37003
 
Error: (10/30/2014 06:37:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 36005
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 36005
 
Error: (10/30/2014 06:37:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 35006
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 35006
 
Error: (10/30/2014 06:37:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-09-11 15:55:00.149
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:55:00.134
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:55:00.118
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:55:00.103
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:53:48.436
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-11 15:53:47.641
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-14 19:33:39.264
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-14 19:33:39.254
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-14 19:33:39.224
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-14 19:33:39.214
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
4 Elements II (x32 Version: 2.2.0.98 - WildTangent) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
AirPort (HKLM-x32\...\{AA68AAAE-41F0-40B5-8896-5947F5FD6889}) (Version: 5.6.1.2 - Apple Inc.)
Amazon MP3 Downloader 1.0.18 (HKCU\...\Amazon MP3 Downloader) (Version: 1.0.18 - Amazon Services LLC)
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B678797F-DF38-4556-8A31-8B818E261868}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Assassin's Creed II (HKLM-x32\...\{8570BEE8-0CA3-4977-9AB1-80ED93F0513C}) (Version: 1.01 - Ubisoft)
AVG 2013 (Version: 13.0.3392 - AVG Technologies) Hidden
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{FCD6D60F-AF2B-49E3-ABC4-A4C96B56225D}) (Version: 3.0.9482 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 6.30.223.232 - Broadcom Corporation)
Broadcom Bluetooth Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.2700 - Broadcom Corporation)
Bubble Wrap (HKLM-x32\...\{5BFFDDEB-AFD7-499F-BB13-7A6EAD927CDA}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (x32 Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (x32 Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (x32 Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Elevated Installer (x32 Version: 3.2.16.0 - Garmin Ltd or its subsidiaries) Hidden
Escape the Emerald Star (x32 Version: 2.2.0.98 - WildTangent) Hidden
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (x32 Version: 2.2.0.97 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
FrostWire 5.6.7 (HKLM-x32\...\FrostWire 5) (Version: 5.6.7.2 - FrostWire LLC)
Garmin Express (HKLM-x32\...\{817c6bb8-ea2d-4e12-abbc-e33c3de43f64}) (Version: 3.2.16.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.16.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.16.0 - Garmin Ltd or its subsidiaries) Hidden
Golden Trails 2: The Lost Legacy Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP Application Assistant (HKLM\...\{0CE7EBAF-157D-4111-9146-057CB2A4023E}) (Version: 1.1.466.3970 - Hewlett-Packard)
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Calendar (HKLM-x32\...\{2B38E0FA-D8A5-4EBF-A018-E3C1C8E7A2E2}) (Version: 5.1.4245.23508 - Hewlett-Packard)
HP Clock (HKLM-x32\...\{750E9D0F-B188-4A7E-ADD2-84B7ED7D32F6}) (Version: 5.1.4281.27332 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP LinkUp (HKLM-x32\...\{7E750542-55BC-4300-8B7B-AC2A762FB435}) (Version: 2.01.029 - Hewlett-Packard)
HP Magic Canvas (HKLM-x32\...\{DDFDC9D6-4220-41F8-BF9A-8E7512C4EF52}) (Version: 5.1.15.0 - Hewlett-Packard)
HP Magic Canvas Tutorials (HKLM-x32\...\{858FCB65-7C6D-4BA4-AD80-A3CB3744CE09}_is1) (Version: 6.0.0.0 - Hewlett-Packard)
HP Notes (HKLM-x32\...\{86BAB08A-5E66-4C53-82E3-C1E91673C7CA}) (Version: 5.1.4274.30382 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP RSS (HKLM-x32\...\{452479C5-0118-48E9-AA69-0A7339F95FC8}) (Version: 5.1.4289.23799 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15430.4033 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard)
HP TouchSmart Background - Beats (HKLM-x32\...\{6A6F8D36-04BA-41E9-9004-1789BD545874}) (Version: 1.0.1.0 - Hewlett-Packard)
HP TouchSmart RecipeBox (HKLM-x32\...\{20714B53-FC73-4F9C-9687-49EB237D6FD7}) (Version: 3.0.3830.27730 - Hewlett-Packard)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HP Weather (HKLM-x32\...\{776CC95E-8160-401B-AC79-164822AA8306}) (Version: 5.1.4245.22595 - Hewlett-Packard)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.6.0.1033 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.6.0.1033 - Intel Corporation) Hidden
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.6.245 - Intel Corporation)
iTunes (HKLM\...\{F46AA0F1-E284-4878-A462-5F11B9166C0E}) (Version: 11.4.0.18 - Apple Inc.)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.4507 - CyberLink Corp.) Hidden
Luxor HD (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Metric Converter (HKLM-x32\...\{D0661463-50F7-4A1E-83CB-37CC590589AE}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Mathematics (HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4659.1001 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 17.0.2015.0811 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Mortimer Beckett and the Crimson Thief Premium Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
My Farm Life 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
NVIDIA Control Panel 296.28 (Version: 296.28 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 296.28 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 296.28 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.18.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.18.0 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.109.718 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.12.0213 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.12.0213 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.0213 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
PDF Complete Corporate Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.95 - PDF Complete, Inc)
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.6207 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.6207 - CyberLink Corp.) Hidden
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Recovery Manager (x32 Version: 5.5.0.5119 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
Roads of Rome 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Spot (HKLM-x32\...\{3D171340-B528-42E0-92E4-BDA7AEEF6F32}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Spotify (HKCU\...\Spotify) (Version: 0.9.13.24.g5dbb3103 - Spotify AB)
Tales of Lagoona (x32 Version: 2.2.0.98 - WildTangent) Hidden
Tap Tap Bear (HKLM-x32\...\{A393CDFF-BEB8-48EA-990D-2EB35B311D23}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Torchlight (x32 Version: 2.2.0.98 - WildTangent) Hidden
TSHostedAppLauncher (x32 Version: 5.1.15.0 - Hewlett-Packard) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Uplay (HKLM-x32\...\Uplay) (Version: 4.8 - Ubisoft)
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.98 - WildTangent) Hidden
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
WildTangent Games App (HP Games) (x32 Version: 4.0.5.36 - WildTangent) Hidden
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
WinZip 16.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240CD}) (Version: 16.0.9715 - WinZip Computing, S.L. )
Youda Fisherman (x32 Version: 2.2.0.98 - WildTangent) Hidden
ZoneAlarm Antivirus (x32 Version: 13.2.015.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Firewall (x32 Version: 13.2.015.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Free Antivirus + Firewall (HKLM-x32\...\ZoneAlarm Free Antivirus + Firewall) (Version: 13.2.015.000 - Check Point)
ZoneAlarm Security (x32 Version: 13.2.015.000 - Check Point Software Technologies Ltd.) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 12%
Total physical RAM: 16341.41 MB
Available physical RAM: 14377.23 MB
Total Pagefile: 32681 MB
Available Pagefile: 30001.53 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.73 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:2777.64 GB) (Free:2680.91 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.66 GB) (Free:2.07 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ESTRELLA-HP
 
Administrator            ESTRELLA                 Guest                    
 
 
**** End of log ****

Edited by StupidV, 31 October 2014 - 02:16 AM.


#6 cat1092

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Posted 31 October 2014 - 03:06 AM

There is one thing that I wanted to make sure of, seeing it's not mentioned, is checking your Ethernet cable, making sure it's seated well on both the router & connection on the desktop. Sometimes we overlook the obvious, and even when new, cables can be bad. 

 

The Wild Tangent software on your system has been flagged as malware in the past by Malwarebytes, and while that may not be your issue, it would be good to scan & see. 

 

However, it's the first I wanted to make sure of. I've had it happen myself, with a brand new cable. 

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#7 hamluis

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Posted 31 October 2014 - 02:44 PM

I suspect that it's your Zone Alarm software which is the problem.  Although I'm biased against it, it has historically caused connectivity issues on some systems, IIRC.

 

I would uninstall all ZA software...replace it with MS Security Essentials and the Windows firewall...and run those in lieu of ZA for a day or two.

 

Louis



#8 cat1092

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Posted 31 October 2014 - 10:53 PM

Louis is right. ZA has left behind a long string of history, and a lot of it's not good, though the brand has survived a long time. 

 

Where ZA got it's jump on things was before the Windows Firewall existed, and many of it's users continue to be loyal to the brand. It was installed on our work computers back in 2001/02, but then the choices were less. 

 

Today, the Windows Firewall, though it doesn't prompt every time a new app is opened or updated driver installed, is still very effective, when combined with a router that has it's Firewall software. Not much to configure, log into your router per the instructions for it, there's a couple of key issues to take care of. Disable UP&P, and Remote Administration & rename the network to something other than the make & model, which is what the connection will normally show as if not changed, leaving the user wide open to data theft. Rename the network & change all default & user passwords. 

 

These things, combined with Windows Firewall, is quite adequate for the majority of non-business users. It's just as good as ZA & some other brands, w/out all of the pop-ups. Many sees these as proof that the computer is protected. Others sees it as a nuisance. Good security will take care of any nasty software w/out an overly intrusive firewall. And in a day & age where speed is of primary concern to many (the SSD era), who wants a total of 20-30 pop-ups during various stages of an MS Office install? Or upgraded AMD graphics driver? I'm speaking of software from legit sources only, not 3rd party junk. 

 

The removal of the ZA Firewall alone may do the trick, and it's time for the AVG 2013 software to go, as 2015 versions has already been released. Plus both ZA & AVG security is present on the system, two AV's can & likely will cause conflicts. The second link on this page may be needed to ensure clean install of leftovers. 

 

http://www.avg.com/us-en/utilities

 

Please keep us informed of your progress. 

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#9 StupidV

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Posted 05 November 2014 - 12:31 PM

I tried to uninstall the ZA but when I tried to do so, a link popped up asking if I'd like to talk to a rep (via chat) about the issues I was having.  Needless to say, I was convinced to remove all traces of my ZA and re-install a new one.  I haven't really experienced any issues since this was done.  However, I haven't thoroughly tested my computer well enough to see it if truly works.  I will do this either today or tomorrow. I didn't realize that I still have AVG.  Forgive me if this is a stupid question but the Windows Firewall is pre-installed in all windows os computers, correct?  Also, if I remove my ZA, should I still install the most current versions of both MS Security Essentials and AVG?  Also, is there a utility tool i can run to completely remove all traces of my ZA after I uninstall the program?



#10 Torvald

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Posted 05 November 2014 - 01:59 PM

To remove all traces of ZoneAlarm, you can always try the free version of Revo Uninstaller.

 

Like cat1092 said above, on the issue of installing an antivirus program, you never want to have more than one installed and running at the same time.  Otherwise, they will struggle against each other, causing serious system problems, and could even let a virus slip in unnoticed while they're arm-wrestling each other to be top boss.  Therefore, it would not be good to have both MSE and AVG installed simultaneously.

 

Speaking of which, your MiniToolBox report appears to show that you currently have installed the AVG 2013 antivirus program, plus a ZoneAlarm Antivrus/Firewall combination.  If that is truly the case, I recommend you promptly uninstall all parts of ZoneAlarm, and go with just the AVG for your antivirus protection, plus then enable your built-in Windows 7 firewall.  (Or, you can uninstall both ZoneAlarm and AVG, then install MSE - just so long as you install only one antivirus at a time.)


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#11 cat1092

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Posted 06 November 2014 - 01:34 AM

The 2014/15 versions of AVG has been running good......on a couple my systems. Can't speak for others, but when running good, it's a great choice, and highly configurable. The 2013 version, even if updated, would lack some key components needed for today's protection needs, unless the version updates also to 2014/15. I'll leave the choice up to the OP, as to what brand of security to run, but will advise, only one AV or Internet Security suite at a time. Note that not all Internet Security software has a Firewall component, some brands uses this term to sell their product, because technically an AV product is Internet Security. An IS Suite should include both components. 

 

It's been close to 9 years since last using any ZA software, so I cannot comment one way or the other as to anything about it, except to say that before the days of Windows Firewall, it was a popular Firewall choice of many. The pop-ups were present back then to reconsider uninstalling. 

 

It would be best to use their uninstall utilities (Safe Mode may be required, please follow any given instructions), and normally a reboot will be needed after each are removed. Afterwards, using the inbuilt Disk Cleanup, right click & Run as Administrator, and be sure when the box is shown, to clean it up good. Temp Internet & System files, Windows Update Cleanup (this is huge on many systems that's been installed a long time), Recycle Bin, Service Pack Backup files, but keep Error Reporting files, these may needed for future diagnosis. This is as good time as any to get things cleaned up. 

 

This cleanup will likely take some time if not performed recently, and could purge the system of 2+GB or more of useless files. Note that Disk Cleanup will not delete anything that the system needs for operation & is the safest way to cleanup. A reboot will be needed after completion, and it'll appear as though Windows Update is running again, both during shutdown & restart, this is normal. It's just reconfiguring after the cleanup of the no longer needed installer files. 

 

Before all of this is done, it's important to know which brand of security is going to be used, and if a different or upgraded brand (other than MSE from Microsoft Update) is going to be used, go ahead & download it, so that it'll be ready to install after cleanup. If MSE is the decision, then check for updates as soon as the system gets loaded good, MSE will be offered, if not hidden. The option to restore hidden updates will be to the left of the panel. If ZA is removed, be sure to check that Windows Firewall is enabled & working through the Control Panel, don't wait for the Action Center to notify. If working, it'll be highlighted in green. Red means it needs to be enabled, or there's troubles in doing so. 

 

 

 

Forgive me if this is a stupid question but the Windows Firewall is pre-installed in all windows os computers, correct?

 

Within reason, there's no such thing as that type of question here. The only dumb question is the one not asked when in need. 

 

Windows Firewall has been a component of Windows since XP SP2 was released. It normally becomes disabled then a 3rd party Firewall or Internet Security suite is installed, however it's best practice to check. 

 

Please keep us advised of progress, hopefully these actions will solve your issues. It appears as though you're making some progress, but you don't need two AV's installed together, it'll be a situation as Torvalds described above, and both can let you down when needed the most. There are anti-malware products that can supplement most AV/IS choices, such as Malwarebytes. There's Free & Premium versions. Free version users are offered a 14 day Trial of the Premium. This is a smart choice for most Windows consumers & catches items that many brands of security misses, plus compatible with most brands of security. 

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#12 StupidV

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Posted 20 November 2014 - 02:26 AM

Just wanted to update both of you that computer is running much smoother.  I haven't experienced any loss of internet connections. I have chosen to install the MS Essentials and so far it's fine.  I'm crossing my fingers that no viruses will slip through the cracks.  Thank you again for all your help.



#13 cat1092

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Posted 20 November 2014 - 02:54 AM

Glad to hear things are going well again. :thumbup2:

 

Something that you may want to consider as a one time scan each month, is the ESET Online Scanner. Unless used, it uses zero system resources & doesn't have to be removed. It will help catch the things that MSE may miss. It's best to download the smart installer with Firefox or Google Chrome, so that IE will remain closed. 

 

http://www.eset.com/us/online-scanner/

 

Or the Emsisoft Emergency Kit, it's the more potent of the two. 

 

http://www.emsisoft.com/en/software/eek/

 

Like the other, it uses no resources unless being ran, and the cool thing about Emsisoft Emergency Kit, you can install it to a Flash drive & use it to scan other computers. What I normally do is create a folder in Documents to install the files & run the scan, then copy to a Flash drive for when needed. That way, all that has to be done is update to the latest definitions, which may include a program update. 

 

You need something other than MSE, to make sure it's doing it's job. 

 

Malwarebytes can also be installed, it's Free & can be ran as often as needed, but should be ran once a week at a minimum. A Threat scan only takes minutes & catches the things that traditional security misses, like the really nasty stuff. Just remember to enable rootkit checking, the option is to the left in the Menu. 

 

Best of Luck,

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 





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