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Wifi adapter causing File explorer crash + other problems


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#1 Obfuscated

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Posted 29 October 2014 - 11:28 PM

This is again continued from http://www.bleepingcomputer.com/forums/t/552613/unknown-problem-causing-program-crashesbsod/?p=3511386

I am at wits end, I have thought I fixed the underlying problem with this second time restoring my laptop via onekey restore. The computer again worked fine for the first few days, but this time, the problem started when the wifi adapter started malfunctioning. Every time I click or hover over the network connections button, it is crashing the file explorer (nttdll.dll). I had been slowly installing windows updates by year ( I got up to 2013) and installed the minimum programs needed to use my computer and made regular restore points after every years updates because I was weary. However, looking back now, system restore claims that no restore points have been created. I'm addition, running sfc yielded unrepairable errors again, and I am completely out of ideas and am wondering if it's a hardware issue... Please help!

Edited by Obfuscated, 29 October 2014 - 11:30 PM.


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#2 tech@123

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Posted 30 October 2014 - 12:58 AM

Fix your problem by using refresh my PC options. Click or tap on Settings > Change PC Settings > Update and Recovery.

 

Then open the recovery option and then select get started and refresh your PC without affecting your files. This re-installs windows without trashing your data. As an extra precaution, make sure your data is backed up.


 


#3 Obfuscated

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Posted 30 October 2014 - 03:25 AM

I'm not sure where the "refresh my PC" you're talking about is located.

 

I would like to attempt a sfc /scannow fix from a boot USB repair disc CMD, but when I launch into it and try to repair my computer, there is no OS recognized which is strange. When I go to advanced boot options from windows and launch "repair my computer", it will show "Windows 7 on D: Windows7_OS" or something similar, D: drive being my SSD that boot files I believe are stored in. When I launch a CMD sfc /scannow from here though, it will consistently claim that "pending repair requires reboot" and refuse to continue with sfc. Is my partitioning wrong?

 

Edit: Important detail I forgot to mention: Regular power shutoffs keep happening, recorded on event viewer as event ID 41, Kernel-Power Source and i cannot discover what program is causing this, as no minidumps are being recorded.


Edited by Obfuscated, 30 October 2014 - 05:26 PM.


#4 Obfuscated

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Posted 02 November 2014 - 07:24 PM

I have been receiving regular BSOD's regarding a faulty driver, and this minidump info:
 

On Mon 11/3/2014 12:14:00 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\110214-7675-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xC4 (0x81, 0xFFFFF9807FEA2FC0, 0x82, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
The driver called MmMapLockedPages. (You should use MmMapLockedPagesSpecifyCache instead, with the BugCheckOnFailure parameter set to FALSE.) This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

 

I googled ntoskrnl to see it might be my RAM is corrupt, is this true? How can I verify this??



#5 JohnC_21

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Posted 02 November 2014 - 08:05 PM

You can verify memory problems with memtest+. Burn the iso file and boot the disk. Let it run for at least 6 passes. Overnight would be better.

 

I never ran into the MmMapLockedPages error but according to MS, it is not supposed to be used in anything later than 98

 

http://msdn.microsoft.com/en-us/library/windows/hardware/ff554622%28v=vs.85%29.aspx



#6 Obfuscated

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Posted 04 November 2014 - 09:35 PM

Hi JohnC, I ran the Memtest for 7 passes with no errors, so I'm guessing its some driver corruption. What should my next step be?

#7 JohnC_21

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Posted 04 November 2014 - 10:39 PM

Check for any hard drive problems using Seatools for Windows. Run the short and long tests.

 

After the onekey restore did you add any Security Software?

 

Look in Event Viewer under System and Application for any hints on what could cause the error.

 

Edit: What is the model number of the computer? I am signing off for tonight but I will read through the thread you referenced.


Edited by JohnC_21, 04 November 2014 - 10:41 PM.


#8 Obfuscated

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Posted 05 November 2014 - 01:42 AM

Thanks for the quick response, JohnC!

 

I will post back the Seatools results shortly.

Edit: Long and short generic tests run on the Intel RAID disk returned no errors.

 

After my onekey restore, I added Microsoft Security Essentials + Malwarebytes the first time, and this second time on restore I added only Microsoft Security Essentials. This is post-removal of the McAfee using the removal tool. 

 

Under Event viewer, I don't see glaring hints as to the cause, but the most frequent events that have occured include:

  • Event ID 256: BootShieldSVC with description: "An error has occurred (---query FLAG_AUTO_SVC_CHANGED key success failed with 1, The Code is:0x424.)."
  • Event ID 7001: Service Control Manager with description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
    The dependency service or group failed to start."
  • All the BSOD crashes under Event ID 41: Kernel-Power
The laptop in question is Lenovo U410.

Edited by Obfuscated, 05 November 2014 - 03:31 AM.


#9 JohnC_21

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Posted 05 November 2014 - 09:13 AM

Not sure about the error but BootShieldSVC is another name for Lenovo's FastBoot.

 

See this article At the bottom of the page.
 

 

RapidBoot: Boot Shield - has been withrawn because it may cause unexpected problems. Some of these problems may not seem related to the operation of RapidBoot: Boot Shield. Users troubleshooting any start up problems or issues should remove RapidBoot: Boot Shield by following these instructions.

 

 

Instructions on removal.

 

It that does not solve the problem it may be that the WIreless driver needs a update.



#10 Obfuscated

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Posted 06 November 2014 - 01:51 AM

I successfully removed the RapidBoot and updated both Intel Wifi driver and graphics card!

 

As of about 5 hours post-fix, it seems to have not crashed, and hovering over the wifi icon now does not make explorer crash! So you definitely fixed something, thanks a lot JohnC! The only thing is that the list of wifi networks does not pop up when I click on the network icon.

 

EDIT: False Alarm, I just received another of the same BSOD. This is after I restarted with a normal bootup, as I had been running clean boot the few days before. I will revert back to clean boot to see if it persists/is one of the programs/services causing this.

I still have several errors I am unable to fix on sfc though, I am unsure if these are crucial files I should find a way to fix or just leave them.

 

2014-10-31 00:49:14, Info                  CSI    00000102 [SR] Cannot repair member file [l:12{6}]"mf.dll" of Microsoft-Windows-MediaFoundation, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

 

2014-10-31 00:49:32, Info                  CSI    0000012c [SR] Cannot repair member file [l:20{10}]"pnidui.dll" of Microsoft-Windows-Netshell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

 

2014-10-31 00:50:28, Info                  CSI    0000017f [SR] Cannot repair member file [l:14{7}]"VAN.dll" of Microsoft-Windows-VAN, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

 

2014-10-31 00:50:42, Info                  CSI    0000019f [SR] Cannot repair member file [l:24{12}]"xpsrchvw.exe" of Microsoft-Windows-XPSReachViewer, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

 

2014-10-31 00:50:56, Info                  CSI    000001c3 [SR] Cannot repair member file [l:36{18}]"Amd64\BRM984DW.GPD" of prnbr007.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch


Edited by Obfuscated, 06 November 2014 - 03:26 AM.


#11 JohnC_21

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Posted 06 November 2014 - 08:18 AM

Can you do the following. Right click on the network adapter. Ethernet and Wireless. Select Properties. Under the Details tab select Hardware ID's in the dropdown box. Copy and Paste the first line from each device in your next post.

 

Here are those files.

 

mf.dll

 

pnidui.dll

 

VAN.dll

 

xpsrchvw.exe

 

BRM984DW.GPD    I think this is related to a printer.

 

 

 

 



#12 Obfuscated

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Posted 10 November 2014 - 03:19 AM

It doesn't seem like those dll's are important.

 

I was a little confused on the instructions, I have the hardware ID's under Intel Centrino N-2200:

 

PCI\VEN_8086&DEV_0891&SUBSYS_42228086&REV_C4
PCI\VEN_8086&DEV_0891&SUBSYS_42228086
PCI\VEN_8086&DEV_0891&CC_028000
PCI\VEN_8086&DEV_0891&CC_0280


#13 JohnC_21

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Posted 10 November 2014 - 09:51 AM

Sorry for the confusion, I should of asked just for the wireless chipset. I just wanted to verify it with the Device and Vendor ID.

 

The second and third dll files are network related so they could be part of the problem.

 

Download the latest driver here. The larger downloads include the intel wireless sofware. Hopefully it will solve the problem.


Edited by JohnC_21, 10 November 2014 - 09:52 AM.


#14 Obfuscated

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Posted 11 November 2014 - 05:51 PM

Is this what you were looking for?

Intel 7 Series/C216 Chipset Family SMBus Host Controller - 1E22

PCI\VEN_8086&DEV_1E22&SUBSYS_397717AA&REV_04
PCI\VEN_8086&DEV_1E22&SUBSYS_397717AA
PCI\VEN_8086&DEV_1E22&CC_0C0500
PCI\VEN_8086&DEV_1E22&CC_0C05
 
Intel 7 series/C216 Chipset Family PCI Express Root Port 1 - 1E10
PCI\VEN_8086&DEV_1E14&SUBSYS_397717AA&REV_C4
PCI\VEN_8086&DEV_1E14&SUBSYS_397717AA
PCI\VEN_8086&DEV_1E14&CC_060400
PCI\VEN_8086&DEV_1E14&CC_0604
 
Intel 7 series/C216 Chipset Family PCI Express Root Port 2 - 1E12
PCI\VEN_8086&DEV_1E12&SUBSYS_397717AA&REV_C4
PCI\VEN_8086&DEV_1E12&SUBSYS_397717AA
PCI\VEN_8086&DEV_1E12&CC_060400
PCI\VEN_8086&DEV_1E12&CC_0604
 
Intel 7 series/C216 Chipset Family PCI Express Root Port 3 - 1E14
PCI\VEN_8086&DEV_1E14&SUBSYS_397717AA&REV_C4
PCI\VEN_8086&DEV_1E14&SUBSYS_397717AA
PCI\VEN_8086&DEV_1E14&CC_060400
PCI\VEN_8086&DEV_1E14&CC_0604
 
I'm going to check the wireless version of my Wifi adapter, I believe I updated the firmware to the latest version already.
 


#15 JohnC_21

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Posted 11 November 2014 - 07:13 PM

I didn't need those unless there is a yellow exclamation mark next to the device. Did you download and install the wireless driver I linked to?






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