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Massive slowdown over last two weeks

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2 replies to this topic

#1 Cecil XIX

Cecil XIX

  • Members
  • 2 posts
  • Local time:03:39 PM

Posted 29 October 2014 - 11:09 PM

Recently I've noticed my Windows 8 laptop has been suffering form severe slowdown. Symptoms include regular lag from switching between windows, and a marked decrease in ability to play online videos. I used Windows Defender, MBAM, and Advanced SystemCare 7, scans from these did not help. I've also noticed that a process called Windows Powershell keeps crashing, and there are always multiple "COM Surrogate"s running. Any help would be most appreciated.


DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.17116
Run by Cecil XIX at 23:59:21 on 2014-10-29
Microsoft Windows 8  6.2.9200.0.932.81.1033.18.3554.1662 [GMT -4:00]
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Program Files\Classic Shell\ClassicShellService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Users\Richard Klem\AppData\Local\Torch\Update\TorchCrashHandler.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BsHelpCS.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Classic Shell\ClassicStartMenu.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
C:\Program Files (x86)\Steam\steam.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
C:\Program Files (x86)\Common Files\Steam\SteamService.exe
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
C:\Program Files (x86)\OpenOffice.org 3\program\scalc.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Update\\TorchUpdate.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Users\Richard Klem\AppData\Local\Torch\Application\torch.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
============== Pseudo HJT Report ===============
uStart Page = www.google.com
mWinlogon: Userinit = userinit.exe,
BHO: Advanced SystemCare Browser Protection: {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\Program Files (x86)\IObit\Surfing Protection\BrowerProtect\ASCPlugin_Protection.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
uRun: [Power2GoExpress8] "C:\Program Files (x86)\CyberLink\Power2Go8\Power2GoExpress8.exe"
uRun: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
uRun: [Advanced SystemCare 7] "C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe" /Auto
uRun: [uTorrent] "C:\Users\Richard Klem\AppData\Roaming\uTorrent\uTorrent.exe"  /MINIMIZED
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [BtTray] "C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
dRunOnce: [SpUninstallDeleteDir] rmdir /s /q "\SearchProtect"
StartupFolder: C:\Users\RICHAR~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
TCP: NameServer =
TCP: Interfaces\{B1B89928-811D-4323-AC11-9F3C78BBC072} : DHCPNameServer =
TCP: Interfaces\{CCA9F54E-146B-494B-A6A2-616C9B952311} : DHCPNameServer =
TCP: Interfaces\{CCA9F54E-146B-494B-A6A2-616C9B952311}\4586560294E6475627E6564702147716964737 : DHCPNameServer =
TCP: Interfaces\{CCA9F54E-146B-494B-A6A2-616C9B952311}\76F676F696E666C696768647 : DHCPNameServer =
TCP: Interfaces\{CCA9F54E-146B-494B-A6A2-616C9B952311}\84F4D454D203446323 : DHCPNameServer =
TCP: Interfaces\{CCA9F54E-146B-494B-A6A2-616C9B952311}\84F4D454D254334483 : DHCPNameServer =
TCP: Interfaces\{CCA9F54E-146B-494B-A6A2-616C9B952311}\A4D455D2F4666696369616C6D2546756E64737 : DHCPNameServer =
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Windows\SysWOW64\skype4com.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: ExplorerWnd Helper: {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallExplorer64.dll
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-RunOnce: [NCPluginUpdater] "c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
============= SERVICES / DRIVERS ===============
R0 amd_sata;amd_sata;C:\Windows\System32\Drivers\amd_sata.sys [2012-7-24 79528]
R0 amd_xata;amd_xata;C:\Windows\System32\Drivers\amd_xata.sys [2012-7-24 26280]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-4-12 92536]
R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;C:\Windows\System32\Drivers\dtsoftbus01.sys [2014-6-13 283064]
R1 MpKslaf562704;MpKslaf562704;C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{1BFFF3D7-6B87-47E2-BF5C-7739BC4AF88E}\MpKslaf562704.sys [2014-10-28 45352]
R2 APXACC;AppEx Networks Accelerator LWF;C:\Windows\System32\Drivers\appexDrv.sys [2012-12-30 199008]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\Drivers\AtihdW86.sys [2012-7-18 98472]
R3 BtAudioBusSrv;Ralink Bluetooth Audio Bus Service;C:\Windows\System32\Drivers\BtAudioBus.sys [2012-6-15 23136]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\Drivers\netr28x.sys [2013-12-4 2505904]
R3 RSP2STOR;Realtek PCIE CardReader Driver - P2;C:\Windows\System32\Drivers\RtsP2Stor.sys [2013-8-11 269968]
R3 rtbth;RTBTH Bluetooth Device Driver;C:\Windows\System32\Drivers\rtbth.sys [2013-12-2 1204424]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2012-12-30 690832]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\Drivers\usbfilter.sys [2012-12-30 57000]
R3 WirelessButtonDriver;HP Wireless Button Driver Service;C:\Windows\System32\Drivers\WirelessButtonDriver64.sys [2012-8-31 20800]
R3 WSDScan;WSD Scan Support;C:\Windows\System32\Drivers\WSDScan.sys [2013-3-20 23552]
S3 BthL2caScoIfSrv;Bluetooth Profile Interface Driver Service;C:\Windows\System32\Drivers\BtL2caScoIf.sys [2012-7-19 56904]
S3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
S3 btUrbFilterDrv;IVT URB Bluetooth Filter Driver Service;C:\Windows\System32\Drivers\IvtUrbBtFlt.sys [2013-3-25 49584]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\Drivers\ssudbus.sys [2014-1-22 108800]
S3 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-7-31 645952]
S3 SmbDrv;SmbDrv;C:\Windows\System32\Drivers\Smb_driver_AMDASF.sys [2012-12-30 41272]
S3 SmbDrvI;SmbDrvI;C:\Windows\System32\Drivers\Smb_driver_Intel.sys [2012-12-30 43832]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\Drivers\ssudmdm.sys [2014-1-22 206080]
S3 WUDFWpdMtp;WUDFWpdMtp;C:\Windows\System32\Drivers\WUDFRd.sys [2012-7-25 198656]
S3 xusb22;Xbox 360 Wireless Receiver Driver Service 22;C:\Windows\System32\Drivers\xusb22.sys [2012-7-25 89088]
=============== File Associations ===============
FileExt: .txt: txtfile=C:\Windows\System32\NOTEPAD.EXE %1 [UserChoice]
=============== Created Last 30 ================
2014-10-28 20:22:18 45352 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{1BFFF3D7-6B87-47E2-BF5C-7739BC4AF88E}\MpKslaf562704.sys
2014-10-28 20:18:19 75888 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{1BFFF3D7-6B87-47E2-BF5C-7739BC4AF88E}\offreg.dll
2014-10-28 19:57:02 11627712 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{1BFFF3D7-6B87-47E2-BF5C-7739BC4AF88E}\mpengine.dll
2014-10-25 21:07:06 11627712 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2014-10-23 23:13:28 1188440 ------w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{7DC12F15-B053-40ED-9F74-4B133494F4A7}\gapaengine.dll
2014-10-23 23:06:26 278152 ------w- C:\Windows\System32\MpSigStub.exe
2014-10-23 19:26:23 101376 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\HPZPPWN7.DLL
2014-10-22 17:34:32 269992 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10248.bin
2014-10-21 05:09:09 -------- d-----w- C:\Users\Richard Klem\AppData\Roaming\uTorrent
2014-10-20 20:52:25 705480 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-10-20 20:52:25 104904 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-10-20 20:40:13 27456 ----a-w- C:\Windows\System32\RegistryDefragBootTime.exe
2014-10-20 18:20:52 -------- d-----w- C:\Users\Richard Klem\AppData\Roaming\TuneUp Software
2014-10-20 17:12:21 -------- d--h--w- C:\ProgramData\Common Files
2014-10-20 17:10:42 -------- d-----w- C:\Users\Richard Klem\AppData\Roaming\ProductData
2014-10-20 17:09:17 -------- d-----w- C:\ProgramData\ProductData
2014-10-20 17:03:53 -------- d-----w- C:\ProgramData\{3C5CBD7B-3D1D-411E-96C2-513FFCA84D2D}
2014-10-20 17:03:43 -------- d-----w- C:\ProgramData\IObit
2014-10-20 17:02:59 -------- d-----w- C:\Program Files (x86)\IObit
2014-10-20 17:00:41 -------- d-----w- C:\Users\Richard Klem\AppData\Roaming\IObit
2014-10-19 21:46:44 0 ----a-w- C:\Windows\System32\bnpect.dll
2014-10-18 16:59:49 17536 ----a-w- C:\ProgramData\Microsoft\windowssampling\Sqm\Manifest\Sqm3.bin
2014-10-15 10:06:04 79360 ----a-w- C:\Windows\System32\packager.dll
2014-10-15 10:06:04 68096 ----a-w- C:\Windows\SysWow64\packager.dll
2014-10-15 10:04:49 915968 ----a-w- C:\Windows\System32\uxtheme.dll
2014-10-15 10:03:17 4068352 ----a-w- C:\Windows\System32\win32k.sys
2014-10-15 10:02:56 754176 ----a-w- C:\Windows\SysWow64\actxprxy.dll
2014-10-15 10:02:54 8858112 ----a-w- C:\Windows\SysWow64\twinui.dll
2014-10-15 10:02:54 2416128 ----a-w- C:\Windows\SysWow64\msi.dll
2014-10-15 10:02:53 2885120 ----a-w- C:\Windows\System32\msi.dll
2014-10-15 10:02:53 2146304 ----a-w- C:\Windows\System32\actxprxy.dll
2014-10-15 10:02:52 10115072 ----a-w- C:\Windows\System32\twinui.dll
2014-10-15 10:02:50 2306560 ----a-w- C:\Windows\System32\authui.dll
2014-10-15 10:02:50 2037760 ----a-w- C:\Windows\SysWow64\authui.dll
==================== Find3M  ====================
2014-10-28 21:00:28 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-10-10 04:47:54 275968 ----a-w- C:\Windows\System32\generaltel.dll
2014-10-10 04:47:03 693248 ----a-w- C:\Windows\System32\aepdu.dll
2014-10-08 04:26:14 556544 ----a-w- C:\Windows\System32\aeinv.dll
2014-10-01 15:11:30 64216 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-10-01 15:11:16 93400 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-10-01 15:11:12 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-09-20 05:17:42 2236928 ----a-w- C:\Windows\System32\wininet.dll
2014-09-20 05:17:32 53760 ----a-w- C:\Windows\System32\UXInit.dll
2014-09-20 05:16:11 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2014-09-20 05:16:07 67072 ----a-w- C:\Windows\System32\iesetup.dll
2014-09-20 05:16:07 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2014-09-20 05:15:22 1508864 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-09-20 03:57:57 1762816 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-09-20 03:57:50 44032 ----a-w- C:\Windows\SysWow64\UXInit.dll
2014-09-20 03:57:04 2861568 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-09-20 03:57:01 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-09-20 03:57:01 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2014-09-20 03:56:33 1440768 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-09-20 03:38:36 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2014-09-20 03:33:44 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-09-20 01:06:59 534528 ----a-w- C:\Windows\SysWow64\uxtheme.dll
2014-09-03 02:48:47 510464 ----a-w- C:\Windows\SysWow64\rastls.dll
2014-09-03 02:21:59 585728 ----a-w- C:\Windows\System32\rastls.dll
2014-08-28 06:05:35 35328 ----a-w- C:\Windows\SysWow64\wuapp.exe
2014-08-28 06:05:17 86528 ----a-w- C:\Windows\SysWow64\wudriver.dll
2014-08-28 06:05:17 128000 ----a-w- C:\Windows\SysWow64\wuwebv.dll
2014-08-28 06:02:15 40448 ----a-w- C:\Windows\System32\wuapp.exe
2014-08-28 06:01:45 253440 ----a-w- C:\Windows\System32\WUSettingsProvider.dll
2014-08-28 06:01:45 144384 ----a-w- C:\Windows\System32\wuwebv.dll
2014-08-28 06:01:45 100352 ----a-w- C:\Windows\System32\wudriver.dll
2014-08-28 06:01:44 17920 ----a-w- C:\Windows\System32\wuaext.dll
2014-08-28 06:01:44 1623552 ----a-w- C:\Windows\System32\wucltux.dll
2014-08-28 06:01:15 176640 ----a-w- C:\Windows\System32\storewuauth.dll
2014-08-20 23:40:10 732880 ----a-w- C:\Windows\System32\NotificationUI.exe
2014-08-20 17:05:47 694784 ----a-w- C:\Windows\System32\WSShared.dll
2014-08-20 17:05:47 198656 ----a-w- C:\Windows\System32\Windows.ApplicationModel.Store.dll
2014-08-20 17:05:47 163840 ----a-w- C:\Windows\System32\Windows.ApplicationModel.Store.TestingFramework.dll
2014-08-20 17:02:46 567808 ----a-w- C:\Windows\SysWow64\WSShared.dll
2014-08-20 17:02:46 124928 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.TestingFramework.dll
2014-08-09 08:30:18 148480 ----a-w- C:\Windows\System32\poqexec.exe
2014-08-09 08:29:32 144896 ----a-w- C:\Windows\System32\tssdisai.dll
============= FINISH:  0:03:05.34 ===============

Attached Files

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Posted 04 November 2014 - 03:55 PM

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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot


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Posted 09 November 2014 - 04:00 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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