When I turned on my computer a few days ago, the desktop was different: the background is black, and a number of startup icons no longer appeared. Looking for various files, they appeared to no longer be located on the computer (pictures, documents, etc).
If I open my personal file via the Start menu, the folders are empty. On the other hand, if I navigate to C:/Users/*Personal File*, the files appear normally.
My computer is a HP Pavillion Elite, running Windows 7.
I ran a google search for a possible solution and came across some suggestions from another site. I followed the steps, but when I got to the step to run Rkill, I get "appdata doesn't exist! Rkill terminated!" Also, a pop-up window with the title "Rkill error" states: "there was a problem retrieving the necessary environment variable: appdata. Rkill has terminated."
Since Rkill came from Bleeping Computer, I decided to search these forums for a similar issue.
I found this thread initially: http://www.bleepingcomputer.com/forums/t/473996/help-pleaseremoving-file-restore-scareware/ I followed the steps in the order listed in the thread, but when I got to the step to run Rkill, the same issue persisted.
I then searched and found another thread: http://www.bleepingcomputer.com/forums/t/546385/rkill-wont-run/ I also followed the steps suggested in the thread, but continued to receive the same messages when trying to run Rkill.
I tried Rkill from all three links provided on the Rkill download page, and the same message is received for all three.
In any case, none of the steps preceeding Rkill restored my desktop or file paths.