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google chrome??? NOT!


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#1 stuff2c

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Posted 29 October 2014 - 03:33 PM

I have a friend that mentioned this is the place to go to get "real" answers to "real" questions. I know just enough about computers to be very dangerous (close to nothing).

 

so here goes...

 

I have some sort of google chrome program that I have tried the normal routes to get rid of Malware Bytes, MS Essentials.

 

It seems to reload itself over and over. it looks like this   ybmvhzdcpq.exe

 

Any help would be greatly appreciated. thanks!!


Edited by Queen-Evie, 29 October 2014 - 03:45 PM.
moved from Windows 7 to the appropriate forum


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#2 stuff2c

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Posted 29 October 2014 - 03:44 PM

not sure if this will help but here is a screen shot.

Attached Files



#3 maggot7

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Posted 29 October 2014 - 04:03 PM

Well a first step would be to travel to the path shown in the "Location" box and delete that file. Subsequent cleaning should also ensue.



#4 The Gyro39

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Posted 29 October 2014 - 05:31 PM

Run a Malwarebyte's Anti-malware scan in safe mode. Once the scan is complete, remove the infected items and reboot. 



#5 Condobloke

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Posted 29 October 2014 - 05:55 PM

Try THIS  page

 

let me know the result....if any


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#6 stuff2c

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Posted 30 October 2014 - 09:46 AM

I wanted to come back and give you all the final results. I had a friend that is way smarter than I am help me with this.

 

I downloaded a program "processes hacker 2" and it found the dll file causing the problem. I booted in safe mode and deleted the dll file and some folders. that worked... to go into nay more depth with my explanation would be in vane.

 

thanks! for all you all do to help with issues in computer hell.



#7 Condobloke

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Posted 30 October 2014 - 03:03 PM

Glad you resolved your problem !!

 

If you have MalwareBytes installed....give it a run.

 

If you dont have it, you can find the free version HERE

 

 

I have inserted the malwarebytes instructions below just in case you need them

 

 

Download MalwareBytes Anti-Malware to your desktop.

   Please download MALWAREBYTES Anti Malwareto your desktop.

NOTE. If you already have MBAM 2.0 installed scroll down. to the paragraph written in red


Otherwise....follow these instructions Please...

    Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
    At the end, be sure a checkmark is placed next to the following:

        Launch Malwarebytes Anti-Malware
        A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

    Click Finish.
    On the Dashboard, click the 'Update Now >>' link....IMPORTANT !!
 
    After the update completes, click the 'Scan Now >>' button.
   (Or, alternatively, on the Dashboard, click the Scan Now >> button...... If an update is available, click the Update Now button

    A Threat Scan will begin.
    When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
    (In most cases, a restart will be required.)
    Wait for the prompt to restart the computer to appear, then click on Yes.




If you already have MBAM 2.0 installed:

    On the Dashboard, click the 'Update Now >>' link
   After the update completes, click the 'Scan Now >>' button.
   (Or, alternatively, on the Dashboard, click the Scan Now >> button.
    If an update is available, click the Update Now button.)
    A Threat Scan will begin.
   When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
    (In most cases, a restart will be required.)

   Wait for the prompt to restart the computer to appear, then click  Yes.




 How To Find Your Logs ...
(Export log to save as txt

    After the restart , and you are back on your desktop, open MBAM once more.
    Click on the History tab > Application Logs.
    Double click on the Scan Log which shows the Date and time of the scan just performed.
    Click 'Export'.
    Click 'Text file (*.txt)'
    In the Save File dialog box which appears, click on Desktop.
    In the File name box type a name for your scan log.
    A message box named 'File Saved' should appear stating "Your file has been successfully exported".
    Click Ok
    Copy and Paste that saved log to your next reply, for me to review.




(Copy to clipboard for pasting into forum replies )

    After the restart and you are back on your desktop, open MBAM once more.
    Click on the History tab > Application Logs.
    Double click on the scan log which shows the Date and time of the scan just performed.
    Click 'Copy to Clipboard'
    Paste the contents of the clipboard into your reply, for my review.


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 





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