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Sluggish computer


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9 replies to this topic

#1 jskamm

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Posted 29 October 2014 - 02:14 PM

If this is the wrong forum, can someone direct me to the correct one?

 

Have win7 pro sp1 on Dell optiplex gx520 with a Intel pentium® D CPU 3.00 GHZ processor and 2 GB ram.

 

Upgraded to Win7 about 5 months ago and system was running perfectly after upgrade. Now system/apps are running slow. For instance, opening chrome may take 15 to 20 seconds just to get to the google home page. Same with opening Excel, Quickbooks and other apps.

 

I have Norton 360, Superantispyware, Malwarebtyes and no viruses are detected with any of these programs. I run CCleaner and defragged my computer yet doesn't appears to help with my situation. 

 

I have comcast broadband. Download speed is 16.5Mbps, Upload is 3.5Mbps.

 

Can anyone give some advice on how I can speed up my system? 

 

Thanks

jskamm



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#2 Broni

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Posted 29 October 2014 - 07:52 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 jskamm

jskamm
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Posted 31 October 2014 - 12:35 PM

Sorry for the delay in getting these logs back to you. Below are copy of the logs you requested. 

 

 

Results of screen317's Security Check version 0.99.89  
 Windows 7 Service Pack 1 x86 (UAC is disabled!)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Norton 360    
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 SUPERAntiSpyware     
 CCleaner     
 Adobe Reader XI  
 Google Chrome 38.0.2125.104  
 Google Chrome 38.0.2125.111  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 1% 
[u]````````````````````End of Log``````````````````````
 
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
 

Farbar Service Scanner Version: 21-07-2014
Ran by kamminj (administrator) on 31-10-2014 at 09:05:51
Running from "C:\Users\kamminj.REGIT\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by kamminj (administrator) on 31-10-2014 at 09:22:24
Running from "C:\Users\kamminj.REGIT\Documents\Downloads\System Check Info"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
ProxyServer: http=127.0.0.1:14198;https=127.0.0.1:14198
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
add route prefix=0.0.0.0/0 interface="Local Area Connection" nexthop=192.168.1.1 publish=Yes
add address name="Local Area Connection" address=192.168.1.142 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : KAMMINJO
   Primary Dns Suffix  . . . . . . . : regit.loc
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : regit.loc
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
   Physical Address. . . . . . . . . : 00-13-72-79-87-8B
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1c9c:976b:cce9:fe9e%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.142(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 234886002
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-DF-21-76-00-13-72-79-87-8B
   DNS Servers . . . . . . . . . . . : 192.168.1.101
                                       75.75.75.75
                                       75.75.75.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{91088058-8AEE-40AA-84D7-5E7B0AE864D5}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.101
 
Name:    google.com
Addresses:  2607:f8b0:4009:807::1005
 74.125.225.41
 74.125.225.35
 74.125.225.37
 74.125.225.40
 74.125.225.32
 74.125.225.33
 74.125.225.39
 74.125.225.34
 74.125.225.36
 74.125.225.46
 74.125.225.38
 
 
Pinging google.com [74.125.225.41] with 32 bytes of data:
Reply from 74.125.225.41: bytes=32 time=20ms TTL=54
Reply from 74.125.225.41: bytes=32 time=22ms TTL=54
 
Ping statistics for 74.125.225.41:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 22ms, Average = 21ms
Server:  server.regit.loc
Address:  192.168.1.101
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=78ms TTL=49
Reply from 206.190.36.45: bytes=32 time=79ms TTL=49
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 78ms, Maximum = 79ms, Average = 78ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...00 13 72 79 87 8b ......Broadcom NetXtreme 57xx Gigabit Controller
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.142    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.142    266
    192.168.1.142  255.255.255.255         On-link     192.168.1.142    266
    192.168.1.255  255.255.255.255         On-link     192.168.1.142    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.142    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.142    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0      192.168.1.1  Default 
===========================================================================
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 10    266 fe80::/64                On-link
 10    266 fe80::1c9c:976b:cce9:fe9e/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/29/2014 01:10:53 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2014":
V24.0D R7 (M=1066, L=335, C=249, V=0 (0))
 
Error: (10/29/2014 11:26:39 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2014":
V24.0D R7 (M=1066, L=335, C=249, V=0 (0))
 
Error: (10/29/2014 10:32:53 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2014":
V24.0D R7 (M=1066, L=335, C=249, V=0 (0))
 
Error: (10/29/2014 10:09:01 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2014":
V24.0D R7 (M=1066, L=335, C=249, V=0 (0))
 
Error: (10/28/2014 11:49:06 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (10/28/2014 11:54:27 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2014":
V24.0D R7 (M=1066, L=335, C=249, V=0 (0))
 
Error: (10/28/2014 00:01:30 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (10/24/2014 01:44:14 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2014":
V24.0D R7 (M=1066, L=335, C=249, V=0 (0))
 
Error: (10/24/2014 08:03:03 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2014":
V24.0D R7 (M=1066, L=335, C=249, V=0 (0))
 
Error: (10/24/2014 08:02:01 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2014":
V24.0D R7 (M=1066, L=335, C=249, V=0 (0))
 
 
System errors:
=============
Error: (10/31/2014 08:16:56 AM) (Source: Microsoft-Windows-GroupPolicy) (User: REGIT)
Description: The processing of Group Policy failed. Windows could not obtain the name of a domain controller. This could be caused by a name resolution failure. Verify your Domain Name System (DNS) is configured and working correctly.
 
Error: (10/31/2014 08:09:02 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not obtain the name of a domain controller. This could be caused by a name resolution failure. Verify your Domain Name System (DNS) is configured and working correctly.
 
Error: (10/31/2014 03:45:09 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.
 
Error: (10/30/2014 02:45:08 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.
 
Error: (10/29/2014 00:49:21 PM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not obtain the name of a domain controller. This could be caused by a name resolution failure. Verify your Domain Name System (DNS) is configured and working correctly.
 
Error: (10/29/2014 04:59:07 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.
 
Error: (10/28/2014 01:58:20 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.
 
Error: (10/27/2014 09:29:17 PM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not obtain the name of a domain controller. This could be caused by a name resolution failure. Verify your Domain Name System (DNS) is configured and working correctly.
 
Error: (10/27/2014 10:28:31 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.
 
Error: (10/27/2014 10:28:19 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 7.1.4 - Hewlett-Packard) Hidden
AbleBits.com Duplicate Remover for Microsoft Excel (HKLM\...\{AC272198-15EE-4007-B0E4-2C4E51E300CA}) (Version: 3.4.2 - Add-in Express Ltd.)
Adobe Flash Player 11 ActiveX (HKLM\...\{98616875-CF30-4BE5-AAED-36EF4AC6EE27}) (Version: 11.3.300.268 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Agency Expert 32 (Workstation install) (HKLM\...\Agency Expert 32 (Workstation install)) (Version:  - GBS Inc.)
Apple Application Support (HKLM\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{18D47FA1-0440-48D3-A7E0-DA09537FF471}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.12 - Piriform)
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - Acro Software Inc.)
DBXpress (HKLM\...\{A600B935-50DC-476E-9432-95A13F416302}) (Version: 2.1.0 - Stephen L. Cochran, Ph.D.)
DigDB 7.1.3.3 Subscription Edition (HKLM\...\DigDB_is1) (Version:  - Weizhen Lin)
Duplicate Remover for Excel 1.9 (HKLM\...\Duplicate Remover for Excel_is1) (Version:  - Add-in Express Ltd.)
EaseUS Partition Master 10.0 (HKLM\...\EaseUS Partition Master_is1) (Version:  - EaseUS)
FileZilla Client 3.8.1 (HKLM\...\FileZilla Client) (Version: 3.8.1 - Tim Kosse)
Fresco Logic USB3.0 Host Controller (HKLM\...\{9F52965F-86A7-4019-AC19-020203808BC1}) (Version: 3.5.106.0 - Fresco Logic Inc.)
FullShot 9.5 (Remove Only) (HKLM\...\FullShot 9) (Version:  - Inbit Inc.)
Google Chrome (HKLM\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Update Helper (Version: 1.3.25.5 - Google Inc.) Hidden
GoToMeeting 6.3.0.1468 (HKCU\...\GoToMeeting) (Version: 6.3.0.1468 - CitrixOnline)
HP LaserJet P2050 Series 6.0 (HKLM\...\{6F801026-6AF0-4520-9153-4C9B4CAAB361}) (Version: 6.0 - HP)
HP LaserJet Professional M1130-M1210 MFP Series (HKLM\...\HP LaserJet Professional M1130-M1210 MFP Series) (Version:  - )
HP LaserJet Professional M1210 MFP Series Fax Installer (HKLM\...\{FA3AFC80-05A5-45A6-BD6E-92641BF93129}) (Version: 1.1.0 - HP)
HP LaserJet Professional M1210 MFP Series Toolbox (HKLM\...\{33FA361C-6545-4490-945C-1B869370489D}) (Version: 1.0.12 - Hewlett-Packard)
HP LaserJet Professional M1530 MFP Series (HKLM\...\{74280B5D-A0AF-46c5-9C85-D9EA078262F1}) (Version:  - Hewlett-Packard)
HP LaserJet Toolbox (HKLM\...\{1FA6376A-3120-45DA-8686-96DEFC8A0513}) (Version: 2.0.0 - Hewlett-Packard)
HP LJ M1530 MFP Series HP Scan (HKLM\...\{C05002F1-06F8-4A15-B6F8-E4DC655C28AA}) (Version: 1.0.302.0 - Hewlett-Packard Co.)
hppFonts (Version: 001.001.00061 - Hewlett-Packard) Hidden
hppQFolderP2050 (Version: 1.00.0000 - Hewlett-Packard) Hidden
I.R.I.S. OCR (HKLM\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Instant Eyedropper 1.75 (HKLM\...\Instant Eyedropper_is1) (Version:  - )
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
iTunes (HKLM\...\{0718A90E-93AA-49AF-A4FE-0165ACD91DF0}) (Version: 11.2.2.3 - Apple Inc.)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Access 2002 (HKLM\...\{90150409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.2627.01 - Microsoft Corporation)
Microsoft Office 2007 Primary Interop Assemblies (HKLM\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 97, Professional Edition (HKLM\...\Office8.0) (Version:  - )
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual FoxPro 5.0 (HKLM\...\VisualFoxPro.5) (Version:  - )
Microsoft Visual Studio 2005 Tools for Office Runtime (HKLM\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.31007 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.31010 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NetSupport Manager (HKLM\...\{206F6116-52C8-4998-A1D1-FF59399FF8AB}) (Version: 12.01.0006 - NetSupport Ltd)
NirSoft ShellExView (HKLM\...\NirSoft ShellExView) (Version:  - )
Norton 360 (HKLM\...\N360) (Version: 21.6.0.32 - Symantec Corporation)
NXPowerLite Desktop 6 (HKLM\...\{0A0AE5AD-B4BC-4118-A952-E05EAF6B55C9}) (Version: 6.1.2 - Neuxpower Solutions Ltd)
QuickBooks (Version: 24.0.4007.2403 - Intuit Inc.) Hidden
QuickBooks Pro 2014 (HKLM\...\{4A21D17E-2FE8-42CD-88B7-ACF8E8860834}) (Version: 24.0.4003.2403 - Intuit Inc.)
QuickTime (HKLM\...\{7BE15435-2D3E-4B58-867F-9C75BED0208C}) (Version: 7.71.80.42 - Apple Inc.)
Scan To (HKLM\...\{E8A34AC8-0137-4515-A94B-0A0946DDC251}) (Version: 2.0.1 - HP)
Send Personally (HKLM\...\{27525601-6772-407E-89C5-B58F492A5166}) (Version: 1.17.0 - MAPILab Ltd.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.0.1136 - SUPERAntiSpyware.com)
TeamViewer 9 (HKLM\...\TeamViewer 9) (Version: 9.0.28223 - TeamViewer)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime (Version: 9.0.30729 - Microsoft Corporation) Hidden
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WebReg (Version: 100.0.170.000 - Hewlett-Packard) Hidden
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
WinZip (HKLM\...\WinZip) (Version:  8.1  (4331) - WinZip Computing, Inc.)
Wondershare Dr.Fone for iOS(Build 4.5.1.6) (HKLM\...\{A26F8BBD-EC10-4bdc-8AD8-F146825A8A63}_is1) (Version: 4.5.1.6 - Wondershare Software Co.,Ltd.)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 72%
Total physical RAM: 2038.14 MB
Available physical RAM: 565.01 MB
Total Pagefile: 4076.28 MB
Available Pagefile: 1513.76 MB
Total Virtual: 2047.88 MB
Available Virtual: 1939.46 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:150 GB) (Free:44.96 GB) NTFS
4 Drive e: () (Fixed) (Total:315.71 GB) (Free:315.56 GB) NTFS
5 Drive f: () (Fixed) (Total:74.45 GB) (Free:8.95 GB) NTFS
6 Drive h: (New Book) (Fixed) (Total:2794.36 GB) (Free:1816.4 GB) NTFS
7 Drive l: (Data) (Network) (Total:20.54 GB) (Free:9.62 GB) NTFS
8 Drive m: (Backup) (Network) (Total:16.66 GB) (Free:9.63 GB) NTFS
9 Drive u: (Users) (Network) (Total:808.43 GB) (Free:364.68 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\KAMMINJO
 
Administrator            Guest                    kamminj                  
KAMMINJO                 QBDataServiceUser24      
 
========================= Restore Points ==================================
 
26-10-2014 07:01:00 Windows Backup
27-10-2014 07:02:40 Windows Backup
28-10-2014 07:01:41 Windows Backup
29-10-2014 07:02:28 Windows Backup
30-10-2014 07:01:05 Windows Backup
31-10-2014 07:01:44 Windows Backup
 
**** End of log ****
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 10/31/2014
Scan Time: 10:02:53 AM
Logfile: 
Administrator: Yes
 
Version: 2.00.3.1025
Malware Database: v2014.10.31.07
Rootkit Database: v2014.10.22.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled
 
OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: kamminj
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 478132
Time Elapsed: 31 min, 16 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
 

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org
 
Database version: v2014.10.31.08
 
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 11.0.9600.17358
kamminj :: KAMMINJO [administrator]
 
10/31/2014 10:51:13 AM
mbar-log-2014-10-31 (10-51-13).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 479356
Time elapsed: 1 hour(s), 4 minute(s), 37 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
 

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x86
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.17358
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, E:\ DRIVE_FIXED, F:\ DRIVE_FIXED, H:\ DRIVE_FIXED
CPU speed: 2.992000 GHz
Memory total: 2137145344, free: 650309632
 
Downloaded database version: v2014.10.31.08
Downloaded database version: v2014.10.22.01
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: F588836
 
Partition information:
 
    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2048  Numsec = 98304
 
    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 100352  Numsec = 314580868
    Partition file system is NTFS
    Partition is bootable
 
    Partition 2 type is Extended with LBA (0xf)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 314681220  Numsec = 662086845
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 500107862016 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...
Done!
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 41AB2316
 
Partition information:
 
    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 96327
 
    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 96390  Numsec = 156135735
    Partition file system is NTFS
    Partition is bootable
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 80000000000 bytes
Sector size: 512 bytes
 
Done!
Drive 3
Scanning MBR on drive 3...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: 0
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 2623078647
    GPT Header CurrentLba = 1 BackupLba 5860466687
    GPT Header FirstUsableLba 34  LastUsableLba 5860466654
    GPT Header Guid f2dcb210-1ff6-11e3-81f0-01d72bcb043
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 2623078647
    Backup GPT header CurrentLba = 5860466687 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 5860466654
    Backup GPT header Guid f2dcb210-1ff6-11e3-81f0-01d72bcb043
    Backup GPT header Contains 128 partition entries starting at LBA 5860466655
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID f2dcb211-1ff6-11e3-81f0-01d72bcb043
    FirstLBA 34  Last LBA 262177
    Attributes 0
    Partition Name         Microsoft reserved partition
 
    Partition 1 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID f2dcb212-1ff6-11e3-81f0-01d72bcb043
    FirstLBA 264192  Last LBA 5860466654
    Attributes 0
    Partition Name                 Basic data partition
 
Disk Size: 3000558944256 bytes
Sector size: 512 bytes
 
Done!
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-100352-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-1-1-96390-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-3-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-3-r.mbam...
Removal finished
 
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
 

Rkill 2.6.8 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 10/31/2014 11:57:22 AM in x86 mode.
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 10/31/2014 11:59:11 AM
Execution time: 0 hours(s), 1 minute(s), and 48 seconds(s)
 
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
 
 


#4 Broni

Broni

    The Coolest BC Computer


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  • Local time:02:54 PM

Posted 31 October 2014 - 03:29 PM

Click Start button and in "Start search" type:
cmd
Hold CTRL and SHIFT buttons and press Enter.
Command prompt window will open.
Paste this in:
chkdsk /r (<------watch for "space")
Press Enter.
Chkdsk will run.
Reboot.
Download ListChkdskResult.exe (by SleepyDude) from the link below:
https://dl.dropboxusercontent.com/u/12354842/My%20Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post
 


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 jskamm

jskamm
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  • Members
  • 12 posts
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  • Local time:05:54 PM

Posted 04 November 2014 - 08:35 AM

Again, sorry about the delay in completing this scan. Below is the content of the chkdsk scan. It was run on 11-3-2014.

 

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013
 
------< Log generate on 11/4/2014 7:31:51 AM >------
Category: 0
Computer Name: KAMMINJO.regit.loc
Event Code: 1001
Record Number: 8719
Source Name: Microsoft-Windows-Wininit
Time Written: 11-03-2014 @ 21:31:44
Event Type: Information
User: 
Message: 
 
Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  346880 file records processed.                                         
 
File verification completed.
  2960 large file records processed.                                   
 
  0 bad file records processed.                                     
 
  2 EA records processed.                                           
 
  110 reparse records processed.                                      
 
CHKDSK is verifying indexes (stage 2 of 5)...
  418150 index entries processed.                                        
 
Index verification completed.
  0 unindexed files scanned.                                        
 
  0 unindexed files recovered.                                      
 
CHKDSK is verifying security descriptors (stage 3 of 5)...
  346880 file SDs/SIDs processed.                                        
 
CHKDSK is compacting the security descriptor stream
Cleaning up 6840 unused security descriptors.
  35636 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
  37215872 USN bytes processed.                                            
 
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  346864 files processed.                                                
 
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  11736186 free clusters processed.                                        
 
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.
 
 157290433 KB total disk space.
 109756784 KB in 273560 files.
    128584 KB in 35639 indexes.
         0 KB in bad sectors.
    460321 KB in use by the system.
     65536 KB occupied by the log file.
  46944744 KB available on disk.
 
      4096 bytes in each allocation unit.
  39322608 total allocation units on disk.
  11736186 allocation units available on disk.
 
Internal Info:
00 4b 05 00 d2 b7 04 00 50 da 07 00 00 00 00 00  .K......P.......
13 0e 00 00 6e 00 00 00 00 00 00 00 00 00 00 00  ....n...........
58 8e 4a 00 50 01 49 00 78 1a 49 00 00 00 49 00  X.J.P.I.x.I...I.
 
Windows has finished checking your disk.
Please wait while your computer restarts.
 
-----------------------------------------------------------------------


#6 Broni

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Posted 04 November 2014 - 01:40 PM

Good :)

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner.

  • Disable your antivirus program
  • Internet Explorer users - Click on this link to open ESET OnlineScan.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check "Enable detection of potentially unwanted applications".
  • Click Advanced settings and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
    Do NOT checkmark "Use custom proxy settings"
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


My Website

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#7 jskamm

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Posted 05 November 2014 - 03:48 PM

Below are the results of the TFC, Adwcleaner, Junkware Removal Tool and ESAT scans as requested.

 

Also, for your information, my computer has two drives.

The first drive is approximately 500 GB and is where the OS is located. Its partitioned into two volumes: C: and E:.

The second drive is about 75 GB and is just a slave drive used for storing old windows files, old data and some backup files. It's labeled volume F:.

 

After running the ESAT scan, it deleted/quarantined 52 threats. I noticed that some of these where probably duplicates because some of the files/folder were copied over to the  F: drive.

 

Please review and let me know what you think and how to proceed.

 

Thanks

John

 

 

 

TFC
 
Getting user folders.
 
Stopping running processes.
 
Emptying Temp folders.
 
 
User: Administrator
 
User: Administrator.000
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: dub_cm_auto
 
User: kamminj
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 402 bytes
 
User: kamminj.REGIT
->Temp folder emptied: 5082 bytes
->Temporary Internet Files folder emptied: 2667 bytes
->Google Chrome cache emptied: 819568 bytes
->Flash cache emptied: 511 bytes
 
User: KAMMINJO
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: KAMMIN~1~REG
->Temp folder emptied: 56990387 bytes
 
User: Public
 
User: QBDataServiceUser24
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 50477 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 0 bytes
Process complete!
 
Total Files Cleaned = 55.00 mb

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

 

# AdwCleaner v3.311 - Report created 05/11/2014 at 08:12:14
# Updated 30/09/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : kamminj - KAMMINJO
# Running from : C:\Users\kamminj.REGIT\Downloads\adwcleaner_3.311.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17344
 
 
-\\ Google Chrome v38.0.2125.111
 
*************************
 
AdwCleaner[R0].txt - [2327 octets] - [04/09/2014 06:36:28]
AdwCleaner[R1].txt - [932 octets] - [05/11/2014 08:09:08]
AdwCleaner[S0].txt - [2380 octets] - [04/09/2014 06:39:23]
AdwCleaner[S1].txt - [856 octets] - [05/11/2014 08:12:14]
 
########## EOF - U:\AdwCleaner\AdwCleaner[S1].txt - [915 octets] ##########
 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.5 (10.31.2014:1)
OS: Windows 7 Professional x86
Ran by kamminj on Wed 11/05/2014 at  8:23:22.62
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Users\kamminj.REGIT\AppData\Roaming\freecompressor"
Successfully deleted: [Folder] "C:\Users\kamminj.REGIT\Local Settings\Application Data\freecompressor air"
Successfully deleted: [Folder] "C:\Windows\system32\ai_recyclebin"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 11/05/2014 at  8:29:27.96
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

 

ESAT SCAN RESULTS - 11-5-2014

C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259643.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259644.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259645.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259647.exe Win32/Conduit.SearchProtect.D potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259648.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259652.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259653.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259654.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259656.exe Win32/Conduit.SearchProtect.D potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259657.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259661.exe Win32/Conduit.SearchProtect.S potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3019\A0259764.exe a variant of Win32/OpenCandy.A potentially unsafe application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3020\A0260387.exe Win32/JoyDownloader.D potentially unwanted application deleted - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3020\A0260388.exe Win32/JoyDownloader.D potentially unwanted application deleted - quarantined
C:\Users\kamminj.REGIT\Documents\APNSetup1.exe a variant of Win32/Bundled.Toolbar.Ask.E potentially unsafe application deleted - quarantined
C:\Users\kamminj.REGIT\Documents\Downloads\cbsidlm-cbsi188-EaseUS_Partition_Master_Free_Edition-SEO-10863346.exe a variant of Win32/CNETInstaller.B potentially unwanted application deleted - quarantined
C:\Users\kamminj.REGIT\Documents\Downloads\ccsetup409.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\kamminj.REGIT\Downloads\ccsetup412.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\kamminj.REGIT\Downloads\winzip18-home.exe a variant of Win32/InstallCore.PP potentially unwanted application deleted - quarantined
C:\Windows.old\Documents and Settings\All Users\Application Data\ZalmanInstaller_52330\otshotcomponent54.exe Win32/Toolbar.Conduit.S potentially unwanted application deleted - quarantined
C:\Windows.old\Documents and Settings\kamminj\Application Data\OpenCandy\38AEA875C8F64DF2B2A3EC2F98D93A19\OutFoxTV_p1v6.exe a variant of Win32/Toolbar.Besttoolbars.I potentially unwanted application deleted - quarantined
C:\Windows.old\Documents and Settings\kamminj\Application Data\OpenCandy\38AEA875C8F64DF2B2A3EC2F98D93A19\OutfoxTV_silent_nopopup_addon_179.exe a variant of Win32/Toolbar.Besttoolbars.I potentially unwanted application deleted - quarantined
C:\Windows.old\Documents and Settings\kamminj\Application Data\rmi\imgburn-2.5.8.0.exe Win32/OpenCandy potentially unsafe application deleted - quarantined
C:\Windows.old\Documents and Settings\kamminj\Local Settings\Application Data\CRE\gpaiibklhaneknloaoccoidbaffjjlnb.crx a variant of Win32/Toolbar.Conduit.AH potentially unwanted application deleted - quarantined
C:\Windows.old\Documents and Settings\kamminj\Local Settings\Application Data\Google\Chrome\User Data\Default\Cache\f_00005a HTML/ScrInject.B.Gen virus deleted - quarantined
C:\Windows.old\Documents and Settings\kamminj\Local Settings\temp\dlm1E0.tmp\epm.exe Win32/OpenCandy potentially unsafe application deleted - quarantined
C:\Windows.old\Documents and Settings\kamminj\Local Settings\temp\is-5CLNU.tmp\OCSetupHlp.dll Win32/OpenCandy potentially unsafe application deleted - quarantined
C:\Windows.old\Documents and Settings\kamminj\My Documents\Downloads\cbsidlm-cbsi188-EaseUS_Partition_Master_Free_Edition-SEO-10863346.exe a variant of Win32/CNETInstaller.B potentially unwanted application deleted - quarantined
C:\Windows.old\Documents and Settings\kamminj\My Documents\Downloads\ccsetup409.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Windows.old\Program Files\Conduit\Community Alerts\Alert.dll Win32/Toolbar.Conduit.Y potentially unwanted application deleted - quarantined
C:\Windows.old\Program Files\FoxTabPDFCreator\message.exe a variant of Win32/InstallCore.A potentially unwanted application deleted - quarantined
C:\Windows.old\Program Files\Mozilla Firefox\browser\nsprotector.js Win32/Conduit.SearchProtect.A potentially unwanted application deleted - quarantined
F:\Documents and Settings\All Users\Application Data\ZalmanInstaller_52330\otshotcomponent54.exe Win32/Toolbar.Conduit.S potentially unwanted application deleted - quarantined
F:\Documents and Settings\kamminj\Application Data\OpenCandy\38AEA875C8F64DF2B2A3EC2F98D93A19\OutFoxTV_p1v6.exe a variant of Win32/Toolbar.Besttoolbars.I potentially unwanted application deleted - quarantined
F:\Documents and Settings\kamminj\Application Data\OpenCandy\38AEA875C8F64DF2B2A3EC2F98D93A19\OutfoxTV_silent_nopopup_addon_179.exe a variant of Win32/Toolbar.Besttoolbars.I potentially unwanted application deleted - quarantined
F:\Documents and Settings\kamminj\Application Data\rmi\imgburn-2.5.8.0.exe Win32/OpenCandy potentially unsafe application deleted - quarantined
F:\Documents and Settings\kamminj\Local Settings\Application Data\CRE\gpaiibklhaneknloaoccoidbaffjjlnb.crx a variant of Win32/Toolbar.Conduit.AH potentially unwanted application deleted - quarantined
F:\Documents and Settings\kamminj\My Documents\Downloads\ccsetup409.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
F:\Program Files\FoxTabPDFCreator\message.exe a variant of Win32/InstallCore.A potentially unwanted application deleted - quarantined
F:\Program Files\Mozilla Firefox\browser\nsprotector.js Win32/Conduit.SearchProtect.A potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259643.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259644.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259645.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259647.exe Win32/Conduit.SearchProtect.D potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259648.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259652.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259653.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259654.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259656.exe Win32/Conduit.SearchProtect.D potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259657.dll a variant of Win32/Conduit.SearchProtect.C potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3015\A0259661.exe Win32/Conduit.SearchProtect.S potentially unwanted application deleted - quarantined
F:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3019\A0259764.exe a variant of Win32/OpenCandy.A potentially unsafe application deleted - quarantined
F:\WINDOWS\Temp\Out1D7.tmp\outfox.exe a variant of Win32/Toolbar.Besttoolbars.I potentially unwanted application deleted - quarantined
 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++



#8 Broni

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Posted 05 November 2014 - 07:56 PM

How is computer doing?


My Website

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#9 jskamm

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Posted 10 November 2014 - 07:34 AM

Sorry about the delay in responding.

 

As for the computer, I'm still having issues. I'm still having a problem when opening up my browser. When I open Chrome for the first time in the morning it may take 15 to 20 seconds just to get to my google home page. I run Chrome in incognito mode. And when I installed WIN7 PRO a couple of months age, Chrome was lightning fast. Also, when I open Excel or Word they take a while to open up too. But the apps generally run a little better when I close them and reopen them the second or third time. It's just strange. Do you have any advise you could give me?



#10 Broni

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Posted 10 November 2014 - 08:12 PM

Reset Chrome...
Click on "Customize and control Google Chrome":
 
p22003758.gif
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.

If the above didn't help....

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.


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