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Files are encrypted


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2 replies to this topic

#1 patmick

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Posted 29 October 2014 - 01:10 PM

Once files are encrypted and I can't retrieve them do I delete them all to clean the computer? Malwarebytes says my computer is safe but they can't retrieve files. This happened in Oct so it is the new version.

 

 



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#2 hamluis

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Posted 30 October 2014 - 07:43 AM

If you are saying that you KNOW that malware has encrypted files and you are trying to recover from such...we can't answer that question in this forum since we don't do malware here.

 

Moved topic to Am I Infected forum, where your situation can be properly addressed.

 

Louis



#3 dc3

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Posted 30 October 2014 - 08:26 AM

Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.
 

 
Please download and run Emsisoft.
 
Please copy and paste the results in your topic.

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Edited by dc3, 30 October 2014 - 08:27 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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