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Avast Web Shield notifications appear constantly


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#1 liz1020

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Posted 29 October 2014 - 12:27 PM

Last April, a gentle person from Europe helped someone with this same problem.  I tried to follow the advice, but find I need some help.
 
What I've done:
 
1)  Run Malwarebytes software daily.
2)  Uninstalled Avast and reinstalled it.
3)  Installed IE 11.
4)  Have trouble with downloads.  I get Current Security settings do not allow download.  I've gone into Internet Options and attempted to change all settings to allow file downloads.  I accomplished this once, but then it does not last.
5)  I've run Tweaking.com, Windows Repair All-in-one.
 
The Avast Web Shield is still popping up.
 
Thanks for any help!

Edit: Moved topic from Windows 7 to the more appropriate forum.~ Animal

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#2 dc3

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Posted 29 October 2014 - 12:40 PM

Please run the following scans in the order they appear.

 

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.
 
 

Please run TDSSKiller.
 
Please download TDSSKiller from here and save it to your Desktop.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
tdss1_zps90132559.png
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
tdsskillermultiple_zps472c18eb.png
 
3.  Click Start Scan and allow the scan process to run.
 
tdss4_zps6792a13c.png
 
4.  If threats are detected select Skip or Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
 
Click on Continue.
 
tdss5_zps98fc5887.png
 
5.  Click on Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 liz1020

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Posted 29 October 2014 - 02:00 PM

Here is my Malwarebytes log.  I can not download the Kaspersky "killer" because of my computer's security settings, namely "Your current security settings do not allow this file to be downloaded".  As previously noted, it's something to do with how IE 11's security settings are selected.  I had no problems before I downloaded IE 11.

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/29/2014
Scan Time: 2:12:48 PM
Logfile: malware oct29.txt
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.10.29.07
Rootkit Database: v2014.10.22.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Donna

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 339407
Time Elapsed: 23 min, 41 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

 

Thank you for your help!



#4 liz1020

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Posted 29 October 2014 - 10:12 PM

Follow-up:

 

I managed to change the settings in IE Security so that I could download Kaspersky.  It located & cured the rootkit which was exciting my Avast Web Shield. So things are fine now.  Thanks for your help.






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