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snapdo search engine hijack


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#1 jonnburton

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Posted 29 October 2014 - 11:51 AM

Hi,

 

I recently inadvertendly downloaded a load of unwanted software, which included "PC speedup", "TYdownloader" amongst other things. I believe I have managed to uninstall those programs, but have been unable to get rid of one called "snapdo".

 

Snapdo changed to google chrome icon to a magnifying glass on a blue background. It seems to be some kind of search engine, and it automatically sets the default search to snapdo. It had an icon on the desktop, I looked in "properties" and traced the filepath, uninstalling it with Revo Uninstaller Pro.

 

This process ended up uninstalling Chrome, but snapdo is still on the system, as I am now using firefox and snapdo is still on this browser...

 

Steps I have taken:

 

-Manually remove other programs accidentally downloaded

-Uninstall Chrome

-Run Malwarebytes scan

 

 

Could anyone give me any advice as to how it could be removed?



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#2 ldtate

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Posted 29 October 2014 - 01:30 PM

Please follow the intructions here and create your topic.

http://www.bleepingcomputer.com/forums/t/182397/am-i-infected-what-do-i-do-how-do-i-get-help-who-is-helping-me/


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Microsoft MVP Consumer Security 2006-2014

 

LDTate


#3 noknojon

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Posted 29 October 2014 - 08:28 PM

Please download MiniToolBox  to desktop to run it.
 Checkmark the following boxes:

  • List content of Hosts
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size

 Click Go and Copy / Paste the result. (result.txt)

 

 

Please download and run RKill by Grinler.
 A black DOS box will appear for a short time and then disappear.
 This is normal and indicates the tool ran successfully.
 At most the tool will usually run for about 2 minutes
 Please Copy and Paste the small log back here.


Do not reboot your computer until you complete the next step.

 NOW :

  • Download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
     * Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button (only once)
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button only once for accuracy.
  • A report (AdwCleaner[R0].txt) will open in Notepad for your review.
  • Check the listed removals and see if you are OK with them.
  • If you have questions, post the Report log back here.

 Next

  • Click on the Clean button only once for accuracy
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK finally to allow AdwCleaner to Restart the computer and complete the removal process.
  • After rebooting, a log report (AdwCleaner[S0].txt) will open automatically.
    Copy and Paste the contents of that log in your next reply.

Note: With most Adware / Junkware / PUPs it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In many cases, using the uninstaller of the adware not only removes the adware more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like AdwCleaner and JRT to fix any remaining entries they may find.

 

 

Remove and reinstall your version of Malwarebytes Anti-Malware with These Malwarebytes Instructions

Copy and Paste the final log back here .........

 

Someone will review the results -






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