Some programs in Win 8.1 are not working on my daughters computer, is it infected?
-Can't connect to my network, can't even open Network Connections, it opens up a blank window and just stays there, won't let me close it either.
-I CAN connect to the internet with Chrome and IE.
-Can't open Control Panel, it opens up a blank window and just stays there, won't let me close it either.
-Office 2013 is very slow, by that I mean, I create a new document, click File, wait 10-15 seconds before menu pops up. Any menu takes time to open.
-I'm sure there are more things that are wrong If I keep poking around, not my NB, but my daughters, said things were very slow before I started cleaning it up.
When I boot to safe mode with network, Network Connections won't open, but Control Panel will. It will not let me connect to my network in safemode or allow me to connect to the internet via wired or wireless
I've cleaned up best that I can, even uninstalled AVG free at this point.
I've tried to download and run dds, but it says, not meant to run in compatibility mode?
MSconfig settings are: Selective Startup with 3 ticks in Load system services, Load startup items and greyed out but ticked Use original boot configuration. If I change that to Normal Startup, it re-boots but goes back to Selective startup with same 3 ticks in same boxes.
Thanks in advance for any help.