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My new computer is infected


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3 replies to this topic

#1 Randygnsr

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Posted 29 October 2014 - 09:27 AM

I read that this is repairable. can someone help me?
pop-ups
potentially unwanted program blocked
pup-fnk
pup-fps
and sometime browse fox 
can they be removed?
i am not very computer savy

Edited by Queen-Evie, 29 October 2014 - 09:39 AM.
moved from Internal Hardware to the appropriate forum


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#2 dc3

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Posted 29 October 2014 - 01:39 PM

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 
 

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Randygnsr

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Posted 29 October 2014 - 07:26 PM

# AdwCleaner v3.311 - Report created 30/10/2014 at 20:20:23
# Updated 30/09/2014 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : Randy - GORDON-PC
# Running from : C:\Users\Randy\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
[#] Service Deleted : CltMngSvc
[#] Service Deleted : Update snipsmart
[#] Service Deleted : Util snipsmart
Service Deleted : {4627de76-5659-4dbc-90a4-d42cd39f6fc8}Gw64
Service Deleted : {9f797875-3e17-4f05-af13-44c39bc9c2c2}Gw64
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Pokki
Folder Deleted : C:\Program Files (x86)\Amazon\ABB
[!] Folder Deleted : C:\Program Files (x86)\snipsmart
Folder Deleted : C:\Users\Public\Pokki
Folder Deleted : C:\Users\Randy\AppData\Local\Pokki
Folder Deleted : C:\Users\Randy\AppData\Local\Temp\snipsmart
Folder Deleted : C:\Users\Randy\AppData\Local\Google\Chrome\User Data\Default\Extensions\cppihnomfdolaldammcfbbgnakngfgkl
File Deleted : C:\windows\System32\drivers\{4627de76-5659-4dbc-90a4-d42cd39f6fc8}Gw64.sys
File Deleted : C:\windows\System32\drivers\{9f797875-3e17-4f05-af13-44c39bc9c2c2}Gw64.sys
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKCU\Software\Classes\pokki
Key Deleted : HKCU\Software\MICROSOFT\INTERNET EXPLORER\DOMSTORAGE\superfish.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.superfish.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\superfish.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.superfish.com
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Pokki]
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\snipsmart_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\snipsmart_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\updatesnipsmart_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\updatesnipsmart_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\utilsnipsmart_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\utilsnipsmart_RASMANCS
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Update snipsmart
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Util snipsmart
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A2D733A7-73B0-4C6B-B0C7-06A432950B66}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CC865B26-C31D-4D23-B17B-96548EEF03F6}
Key Deleted : HKCU\Software\Pokki
Key Deleted : HKCU\Software\snipsmart
Key Deleted : HKLM\SOFTWARE\snipsmart
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\snipsmart
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17037
 
 
-\\ Google Chrome v38.0.2125.111
 
[ File : C:\Users\Randy\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [4178 octets] - [30/10/2014 20:17:20]
AdwCleaner[S0].txt - [3849 octets] - [30/10/2014 20:20:23]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3909 octets] ##########
 


#4 dc3

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Posted 30 October 2014 - 09:14 AM

Where's the Malwarebytes log?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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