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system restore not working/start menu,"program" sub tab showing empty

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#1 sidhu87


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  • Local time:05:23 PM

Posted 29 October 2014 - 12:25 AM


                i am reposting by earlier post....



                 i am using WIN XP SP2 in my Dell E6400 for some official work. Two days ago it just satrted showing wierd problems such as:


1. The "programs" sub tab on start menu shows empty

2. The system restore gives the error message" system restore is not able to protect your computer....." when i tried restoring using "restore/rstrui"



3. I am unable to install MABM, superantispyware or GMER


4. Microsoft office gives the following error when i try to use it

"error 25004.config.Xml not specified..."






Farbar Service Scanner Version: 21-07-2014
Ran by Administrator (administrator) on 29-10-2014 at 00:22:26
Running from "C:\Documents and Settings\Administrator\My Documents\Downloads\Programs"
Microsoft Windows XP Professional Service Pack 2 (X86)
Boot Mode: Normal

Internet Services:

Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:

Firewall Disabled Policy:

System Restore:
Srservice Service is not running. Checking service configuration:
The start type of Srservice service is OK.
The ImagePath of Srservice service is OK.
The ServiceDll of Srservice service is OK.

System Restore Disabled Policy:

Security Center:

Windows Update:

Windows Autoupdate Disabled Policy:

Other Services:

File Check:
C:\WINDOWS\system32\dhcpcsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\afd.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\netbt.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\tcpip.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\ipsec.sys => File is digitally signed
C:\WINDOWS\system32\dnsrslvr.dll => File is digitally signed
C:\WINDOWS\system32\ipnathlp.dll => File is digitally signed
C:\WINDOWS\system32\netman.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\srsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\sr.sys => File is digitally signed
C:\WINDOWS\system32\wscsvc.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\wuauserv.dll => File is digitally signed
C:\WINDOWS\system32\qmgr.dll => File is digitally signed
C:\WINDOWS\system32\es.dll => File is digitally signed
C:\WINDOWS\system32\cryptsvc.dll => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed
C:\WINDOWS\system32\services.exe => File is digitally signed

Extra List:
Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4) Tcpip6(9)
IpSec Tag value is correct.

**** End of log ****



My system has become totally unusable and would request your help to relove this issue.

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