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iLivid - cannot uninstall

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3 replies to this topic

#1 fiery


  • Members
  • 75 posts
  • Local time:12:21 PM

Posted 28 October 2014 - 08:27 PM

About an hour ago while trying to download a Minecraft mod, I accidently clicked on the big "Download" oval ad instead of the actual link for the mod. I realized something was wrong and did not check any of the things it wanted to add on, like Torch, but I couldn't stop it from downloading.  I also did not click on the link to allow it to make changes to the firewall.



This happened on my son's account on the laptop. He does not have admin rights, but I did not clue in quickly enough and may have initially entered the admin password. I can't remember - I did not ener it at the end when prompted, but I must have earlier.


Uninstall did nothing. I ran Microsoft Fix-it and AdwCleaner. AdwCleaner removed the shortcut from my desktop, but left the program showing in the list of programs.


Here is the DDS log:

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.17344  BrowserJavaVersion: 10.67.2
Run by Admin at 20:50:02 on 2014-10-28
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2012.990 [GMT -4:00]
AV: Norton Internet Security *Enabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
SP: Norton Internet Security *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton Internet Security *Enabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
============== Running Processes ================
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
C:\Program Files\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe
C:\Program Files\Common Files\Nuance\dgnsvc.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uProxyOverride = <local>
uSearchAssistant = hxxp://www.google.com
BHO: EZLyrics: {1164279A-6B8B-49DD-BA0C-03B40BFCFF47} -
BHO: LessTabs: {3178A392-8963-471E-B7A2-969CB58D6496} - c:\program files\lesstabs\ie32\LessTabsClientIE.dll
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton internet security\engine\\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton internet security\engine\\ips\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Click to Call for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\\coieplg.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\\coieplg.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
uRun: [Akamai NetSession Interface] "c:\users\admin\appdata\local\akamai\netsession_win.exe"
uRun: [ISUSPM] c:\programdata\flexnet\connect\11\ISUSPM.exe -scheduler
uRun: [LPT System Updater] c:\users\admin\appdata\local\lpt\srptm.exe
uRunOnce: [Report] \AdwCleaner\AdwCleaner[S0].txt
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [IJNetworkScanUtility] c:\program files\canon\canon ij network scan utility\CNMNSUT.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [ISUSPM] c:\programdata\flexnet\connect\11\\isuspm.exe -scheduler
mRun: [DNS7reminder] "c:\program files\nuance\naturallyspeaking12\ereg\ereg.exe" -r "c:\programdata\nuance\naturallyspeaking12\Ereg.ini"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
TCP: NameServer =
TCP: Interfaces\{EA757C46-CF35-4897-9D14-232FD5D9C47A} : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\38.0.2125.111\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
================= FIREFOX ===================
FF - ProfilePath - c:\users\admin\appdata\roaming\mozilla\firefox\profiles\0cyj2r6b.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3316071&CUI=UN32241994611799760&UM=2&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - Web Search
FF - prefs.js: browser.startup.homepage - hxxp://feed.snapdo.com/?p=mKO_AwFzXIpYRbPAMW02fQ6zvuZ2qcrXvuX0FvNkLR3HRCmfF1tnOQuVKRpOq6F0uLu5B_O66cHv7u1HyzLWyLGt9aRvnbWVfSG5PrLD1pCGBu1-U-54GRo3lJHAktKS1oyMZWaLRpjLHs_6-4PWycQJrQuoueMlZnoPUdNT1v52MLOuTMKycQ-5EaQBQewOeonFwVW41rSQCmT3o07b
FF - prefs.js: keyword.URL - hxxp://feed.snapdo.com/?p=mKO_AwFzXIpYRbPAMW02fQ6zvuZ2qcrXvuX0FvNkLR3HRCmfF1tnOQuVKRpOq6F0uLu5B_O66cHv7u1HyzLWyLGt9aRvnbWVfSG5PrLD1pCGBu1-U-54GRo3lJHAktKS1oyMZWaLRpjLHs_6-4Paaek-WpXEt6Oi7GaD-yfhh8HUcoEaY5LBsXdmV7YZrywh1Ed17p9wYoMvjkifZJj5&q=
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\mozilla firefox\browser\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\nuance\naturallyspeaking12\program\npDgnRia.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\system32\adobe\director\np32dsw_1205146.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_15_0_0_152.dll
============= SERVICES / DRIVERS ===============
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1405000.01c\symds.sys [2014-5-2 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1405000.01c\symefa.sys [2014-5-2 934488]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.2.1.22\definitions\bashdefs\20141024.001\BHDrvx86.sys [2014-10-28 1138392]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1405000.01c\ccsetx86.sys [2014-5-2 134744]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.2.1.22\definitions\ipsdefs\20141028.001\IDSvix86.sys [2014-10-28 476888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1405000.01c\ironx86.sys [2014-5-2 175264]
R1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\nis\1405000.01c\symnets.sys [2014-5-2 339544]
R2 c2cautoupdatesvc;Skype Click to Call Updater;c:\program files\skype\toolbars\autoupdate\SkypeC2CAutoUpdateSvc.exe [2014-7-14 1390176]
R2 c2cpnrsvc;Skype Click to Call PNR Service;c:\program files\skype\toolbars\pnrsvc\SkypeC2CPNRSvc.exe [2014-7-14 1767520]
R2 DragonSvc;Dragon Service;c:\program files\common files\nuance\dgnsvc.exe [2012-7-18 310232]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\\ccsvchst.exe [2014-5-2 144368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2014-9-9 111408]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-6-10 139776]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 BRSptSvc;BitRaider Mini-Support Service;c:\programdata\bitraider\BRSptSvc.exe [2014-4-18 477960]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2013-2-26 49664]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2012-9-12 1512448]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-10-16 108032]
S3 SWDUMon;SWDUMon;c:\windows\system32\drivers\SWDUMon.sys [2013-2-23 13024]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2013-2-17 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2013-2-17 1343400]
=============== Created Last 30 ================
2014-10-29 00:12:18    --------    d-----w-    C:\AdwCleaner
2014-10-17 19:45:20    --------    d-----w-    C:\b2946976b0ed27f0008033
2014-10-16 22:21:12    396288    ----a-w-    c:\windows\system32\aepdu.dll
2014-10-16 22:21:12    230912    ----a-w-    c:\windows\system32\generaltel.dll
2014-10-16 22:21:11    302592    ----a-w-    c:\windows\system32\aeinv.dll
2014-10-16 22:21:09    2379264    ----a-w-    c:\windows\system32\win32k.sys
2014-10-16 22:17:40    6144    ----a-w-    c:\windows\system32\KBDYAK.DLL
2014-10-16 22:17:39    6144    ----a-w-    c:\windows\system32\KBDBASH.DLL
2014-10-16 22:16:33    156824    ----a-w-    c:\windows\system32\mscorier.dll
2014-10-16 22:16:33    1131664    ----a-w-    c:\windows\system32\dfshim.dll
2014-10-16 22:16:32    81560    ----a-w-    c:\windows\system32\mscories.dll
2014-10-07 21:09:15    231568    ------w-    c:\windows\system32\MpSigStub.exe
2014-10-07 21:07:24    8806800    ------w-    c:\programdata\microsoft\windows defender\definition updates\{9bd161d5-33a5-4a3b-8c33-abf1c29eda8f}\mpengine.dll
2014-09-30 18:38:16    519680    ----a-w-    c:\windows\system32\qdvd.dll
==================== Find3M  ====================
2014-10-28 23:52:23    13024    ----a-w-    c:\windows\system32\drivers\SWDUMon.sys
2014-09-25 22:32:04    2017280    ----a-w-    c:\windows\system32\inetcpl.cpl
2014-09-19 01:25:12    4201472    ----a-w-    c:\windows\system32\jscript9.dll
2014-09-19 01:14:57    2724864    ----a-w-    c:\windows\system32\mshtml.tlb
2014-09-19 01:14:44    4096    ----a-w-    c:\windows\system32\ieetwcollectorres.dll
2014-09-19 01:02:07    454656    ----a-w-    c:\windows\system32\vbscript.dll
2014-09-19 01:01:47    61952    ----a-w-    c:\windows\system32\iesetup.dll
2014-09-19 01:01:03    51200    ----a-w-    c:\windows\system32\ieetwproxystub.dll
2014-09-19 00:59:40    61952    ----a-w-    c:\windows\system32\MshtmlDac.dll
2014-09-19 00:50:16    112128    ----a-w-    c:\windows\system32\ieUnatt.exe
2014-09-19 00:50:15    108032    ----a-w-    c:\windows\system32\ieetwcollector.exe
2014-09-19 00:49:31    597504    ----a-w-    c:\windows\system32\jscript9diag.dll
2014-09-19 00:44:23    646144    ----a-w-    c:\windows\system32\MsSpellCheckingFacility.exe
2014-09-19 00:36:23    60416    ----a-w-    c:\windows\system32\JavaScriptCollectionAgent.dll
2014-09-19 00:18:55    1068032    ----a-w-    c:\windows\system32\mshtmlmedia.dll
2014-09-18 23:59:11    1810944    ----a-w-    c:\windows\system32\wininet.dll
2014-09-18 01:32:52    2363904    ----a-w-    c:\windows\system32\msi.dll
2014-09-13 01:40:05    67072    ----a-w-    c:\windows\system32\packager.dll
2014-09-09 21:47:10    2048    ----a-w-    c:\windows\system32\tzres.dll
2014-09-09 21:01:30    71344    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2014-09-09 21:01:30    701104    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2014-09-04 05:04:15    372736    ----a-w-    c:\windows\system32\rastls.dll
2014-08-23 01:46:55    305152    ----a-w-    c:\windows\system32\gdi32.dll
2014-08-01 11:35:06    793600    ----a-w-    c:\windows\system32\TSWorkspace.dll
============= FINISH: 20:52:29.68 ===============

When I downloaded WinZip to zip the other log, Norton activated and blocked items. My browser window closed and a new one opened called "Astromenda Search" - My bookmarks and list of recent downloads is gone. Pop-up windows are opening on the machine.


Please help me get rid of this thing! So kicking myself for not clueing in sooner.

BC AdBot (Login to Remove)


#2 fiery

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  • Local time:12:21 PM

Posted 28 October 2014 - 08:40 PM

The three things Norton thinks it blocked are Astromenda (still showing up, evan though Norton says it is blocked, I removed it from the Mozilla menu options, and reset my homepage); MyPCBackup, and Adware.DealPly.

#3 HelpBot


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Posted 02 November 2014 - 08:30 PM

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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot


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Posted 07 November 2014 - 08:35 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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