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Friends please help, I have trojans on my computer


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26 replies to this topic

#1 BigHawaii

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Posted 28 October 2014 - 06:26 PM

Yesterday, my mother was suckered into a scam call...long story short, they got a 4 digit password, and what I believed was a css id number...they took remote access of the computer, they tried to get her to buy a program to remove viruses and Trojans. she called me in, I knew off top it was a scam, hung the phone up, pulled all the wires out of the computer. Waited awhile, plugged the computer back up, ive already ran Microsoft Security Essentials, MalwareBytes anti-malware trial, SuperAntiSpyware professional trial, AVG trial, computers still infected. I ran ExterminateIt, and I believed the Trojan was called something along the lines of ShowMyPc, another thing popped up called TightNVC...Computers ok, then itll freeze, at times iexplore.exe is at almost a million, at times its not...Im not a computer savvy person, if anyone could help me I would greatly appreciate it.
Thanks in advance

Edited by Queen-Evie, 28 October 2014 - 07:31 PM.
moved from Windows 7 to the appropriate forum


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#2 BigHawaii

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Posted 28 October 2014 - 06:38 PM

Windows 7 home premium



#3 Broni

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Posted 28 October 2014 - 08:19 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#4 BigHawaii

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Posted 29 October 2014 - 08:21 AM

 Results of screen317's Security Check version 0.99.89 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials    
AVG AntiVirus Free Edition 2015  
McAfee VirusScan                 
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 14 
 Java version out of Date!
 Adobe Reader XI 
 Google Chrome 38.0.2125.104 
 Google Chrome 38.0.2125.111 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 AVG avgwdsvc.exe
 McAfee VIRUSS~1 mcsysmon.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 



#5 BigHawaii

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Posted 29 October 2014 - 08:23 AM

Farbar Service Scanner Version: 21-07-2014
Ran by Cheryl (administrator) on 29-10-2014 at 08:23:08
Running from "C:\Users\Cheryl\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2YAH5MR1"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****



#6 BigHawaii

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Posted 29 October 2014 - 08:27 AM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Cheryl (administrator) on 29-10-2014 at 08:26:09
Running from "C:\Users\Cheryl\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9KQZVYIR"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= IP Configuration: ================================

Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20) = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Cheryl-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
   Physical Address. . . . . . . . . : 00-25-64-05-8D-F1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c9fa:ae9b:56fa:ec5%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, October 28, 2014 7:07:01 PM
   Lease Expires . . . . . . . . . . : Saturday, December 05, 2150 2:54:49 PM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 234890596
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-5C-BD-14-00-25-64-05-8D-F1
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Belkin:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2cee:2d9d:2e77:ac45(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2cee:2d9d:2e77:ac45%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.2.1

Name:    google.com
Addresses:  2607:f8b0:4000:80b::1001
   173.194.115.129
   173.194.115.130
   173.194.115.131
   173.194.115.132
   173.194.115.133
   173.194.115.134
   173.194.115.135
   173.194.115.136
   173.194.115.137
   173.194.115.142
   173.194.115.128

Pinging google.com [173.194.115.129] with 32 bytes of data:
Reply from 173.194.115.129: bytes=32 time=37ms TTL=55
Reply from 173.194.115.129: bytes=32 time=35ms TTL=55

Ping statistics for 173.194.115.129:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 35ms, Maximum = 37ms, Average = 36ms
Server:  UnKnown
Address:  192.168.2.1

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=91ms TTL=51
Reply from 206.190.36.45: bytes=32 time=92ms TTL=51

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 91ms, Maximum = 92ms, Average = 91ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...00 25 64 05 8d f1 ......Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1      192.168.2.5     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link       192.168.2.5    276
      192.168.2.5  255.255.255.255         On-link       192.168.2.5    276
    192.168.2.255  255.255.255.255         On-link       192.168.2.5    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.2.5    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.2.5    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 13     58 2001::/32                On-link
 13    306 2001:0:5ef5:79fb:2cee:2d9d:2e77:ac45/128
                                    On-link
 10    276 fe80::/64                On-link
 13    306 fe80::/64                On-link
 13    306 fe80::2cee:2d9d:2e77:ac45/128
                                    On-link
 10    276 fe80::c9fa:ae9b:56fa:ec5/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/29/2014 02:01:12 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 6856 (0x1ac8)

Thread address : 0x0000000077CB1B0A

Thread message :

 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 07:19:29 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 4392 (0x1128)

Thread address : 0x0000000077CB1B0A

Thread message :

 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 07:09:45 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 2652 (0xa5c)

Thread address : 0x0000000077CB1B0A

Thread message :

 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 04:24:57 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17344 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2ffc

Start Time: 01cff2f51efcb712

Termination Time: 1607

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (10/28/2014 02:21:19 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 5364 (0x14f4)

Thread address : 0x0000000077C01B0A

Thread message :

 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 00:58:05 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17344 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2bec

Start Time: 01cff2d841afedc0

Termination Time: 10569

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (10/28/2014 09:00:35 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 3508 (0xdb4)

Thread address : 0x0000000077C01B0A

Thread message :

 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 08:55:09 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 1192 (0x4a8)

Thread address : 0x0000000077C01B0A

Thread message :

 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/27/2014 02:44:29 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary SASKUTIL.

System Error:
The system cannot find the file specified.
.

Error: (10/27/2014 02:39:07 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (10/29/2014 05:45:55 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (10/29/2014 02:01:12 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Real-time Scanner service terminated unexpectedly.  It has done this 3 time(s).

Error: (10/29/2014 02:00:44 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the LanmanWorkstation service.

Error: (10/29/2014 02:00:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.

Error: (10/29/2014 01:59:41 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (10/29/2014 01:59:31 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (10/28/2014 07:19:30 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Real-time Scanner service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/28/2014 07:16:36 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer ROOSEVELT-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{375021B3-0E09-4FA2-A5D0-BEAF43E120B3}.
The master browser is stopping or an election is being forced.

Error: (10/28/2014 07:09:57 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Real-time Scanner service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/28/2014 07:08:44 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WPDBusEnum service.

Microsoft Office Sessions:
=========================
Error: (10/29/2014 02:01:12 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe900006856 (0x1ac8)0x0000000077CB1B0A
 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 07:19:29 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe900004392 (0x1128)0x0000000077CB1B0A
 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 07:09:45 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe900002652 (0xa5c)0x0000000077CB1B0A
 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 04:24:57 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.173442ffc01cff2f51efcb7121607C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (10/28/2014 02:21:19 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe900005364 (0x14f4)0x0000000077C01B0A
 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 00:58:05 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.173442bec01cff2d841afedc010569C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (10/28/2014 09:00:35 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe900003508 (0xdb4)0x0000000077C01B0A
 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/28/2014 08:55:09 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe900001192 (0x4a8)0x0000000077C01B0A
 Build VSCORE.14.0.0.433 / 5301.4018
 Object being scanned = \Device\HarddiskVolume3\Windows\system32\drivers\etc\hosts
 by C:\Windows\system32\svchost.exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

Error: (10/27/2014 02:44:29 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary SASKUTIL.

System Error:
The system cannot find the file specified.

Error: (10/27/2014 02:39:07 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"C:\Program Files (x86)\PC App Store\4.9.1.7303\ShellMenu64.dll

CodeIntegrity Errors:
===================================
  Date: 2014-10-28 18:42:17.709
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-10-28 17:25:51.408
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-10-28 16:41:02.828
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-10-28 16:26:07.013
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-10-28 15:47:33.740
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5557 - AVG Technologies)
AVG 2015 (Version: 15.0.4181 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5557 - AVG Technologies) Hidden
Bing Bar (HKLM-x32\...\{B4089055-D468-45A4-A6BA-5A138DD715FC}) (Version: 7.0.850.0 - Microsoft Corporation)
Choice Guard (x32 Version: 1.2.87.0 - Microsoft Corporation) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conexant D850 PCI V.92 Modem (HKLM\...\CNXT_MODEM_PCI_HSF) (Version: 7.80.4.0 - Conexant)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
Dell Communications (Support Software) (HKLM-x32\...\{351DE0AB-7787-4497-9A7A-4AA9E3A4E290}) (Version: 1.0.09094 - Dell)
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 2.25 - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.48 - Dell)
Dell Dock (HKLM\...\{E60B7350-EA5F-41E0-9D6F-E508781E36D2}) (Version: 2.0.0 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Support Center (Support Software) (HKLM-x32\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.5.09100 - Dell)
Digital Line Detect (HKLM-x32\...\{E646DCF0-5A68-11D5-B229-002078017FBF}) (Version: 1.21 - BVRP Software, Inc)
Exterminate It! (HKLM-x32\...\Exterminate It!) (Version: 2.12.10.27 - CURIOLAB S.M.B.A.)
Glary Utilities 5.3 (HKLM-x32\...\Glary Utilities 5) (Version: 5.3.0.8 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
Java™ 6 Update 14 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416014FF}) (Version: 6.0.140 - Sun Microsystems, Inc.)
Java™ 6 Update 14 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216014FF}) (Version: 6.0.140 - Sun Microsystems, Inc.)
Junk Mail filter update (x32 Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
McAfee SecurityCenter (HKLM-x32\...\MSC) (Version:  - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4659.1001 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1171.0714 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Modem Diagnostic Tool (HKLM\...\{0335701D-8E28-4A7F-B0EF-312974755BB2}) (Version: 1.0.24.0 - Dell)
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
NetWaiting (HKLM-x32\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.54 - BVRP Software, Inc)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.5424 - CyberLink Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5864 - Realtek Semiconductor Corp.)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.0 - Roxio)
Roxio Burn (x32 Version: 1.0.0 - Roxio) Hidden
Roxio Update Manager (x32 Version: 6.0.0 - Roxio) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1158 - SUPERAntiSpyware.com)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Call (x32 Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8051.1204 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{9422C8EA-B0C6-4197-B8FC-DC797658CA00}) (Version: 5.000.818.6 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
WPS Office (9.1.0.4758) (HKCU\...\WPS Office) (Version: 9.1.0.4758 - Kingsoft Corp.)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 4061.05 MB
Available physical RAM: 2537.06 MB
Total Pagefile: 8120.29 MB
Available Pagefile: 5603.48 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.18 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:581.48 GB) (Free:538.3 GB) NTFS

========================= Users: ========================================

User accounts for \\CHERYL-PC

Administrator            Cheryl                   Guest                   

========================= Restore Points ==================================

15-10-2014 23:30:30 Removed Microsoft Office PowerPoint Viewer 2007 (English)
16-10-2014 00:10:09 Windows Update
21-10-2014 13:25:00 Windows Update
27-10-2014 19:44:24 Windows Update
28-10-2014 20:37:54 Installed AVG 2015
28-10-2014 20:38:56 Installed AVG 2015

**** End of log ****



#7 BigHawaii

BigHawaii
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Louisiana
  • Local time:02:05 AM

Posted 29 October 2014 - 08:48 AM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/29/2014
Scan Time: 8:29:02 AM
Logfile: MBAMScanHistory.txt
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.10.29.04
Rootkit Database: v2014.10.22.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Cheryl

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 315629
Time Elapsed: 11 min, 21 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

 

 

 

 

Now when I try to copy to clipboard, nothing happens, nothing pops up



#8 BigHawaii

BigHawaii
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Louisiana
  • Local time:02:05 AM

Posted 29 October 2014 - 10:13 AM

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.10.29.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17358
Cheryl :: CHERYL-PC [administrator]

10/29/2014 9:20:36 AM
mbar-log-2014-10-29 (09-20-36).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 315679
Time elapsed: 24 minute(s), 37 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17358

Java version: 1.6.0_14

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.194000 GHz
Memory total: 4258324480, free: 2356678656

Downloaded database version: v2014.10.29.04
Downloaded database version: v2014.10.22.01
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 953518E3

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 81920  Numsec = 30720000
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 30801920  Numsec = 1219459760

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 640135028736 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-1250243728-1250263728)...
Done!
Scan finished
=======================================

Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-81920-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished



#9 BigHawaii

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Posted 29 October 2014 - 10:17 AM

Rkill 2.6.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/29/2014 10:14:36 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 10/29/2014 10:17:10 AM
Execution time: 0 hours(s), 2 minute(s), and 34 seconds(s)



#10 BigHawaii

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Posted 29 October 2014 - 10:26 AM

Friend, I greatly appreciate you providing me with the steps that I need to take, and taking the time to help me out of the kindness of your heart...My names Jaycob, please feel free to call me by my first name...Thank you



#11 Broni

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Posted 29 October 2014 - 06:18 PM

p22002970.gif You're running three AV programs:

Microsoft Security Essentials    
AVG AntiVirus Free Edition 2015  
McAfee VirusScan

You must uninstall TWO of them.

If AVG is one of them use AVG Remover: http://www.avg.com/us-en/utilities

If McAfee is another one use this tool: http://www.majorgeeks.com/files/details/mcafee_consumer_product_removal_tool.html

 

Next...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner.

  • Disable your antivirus program
  • Internet Explorer users - Click on this link to open ESET OnlineScan.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check "Enable detection of potentially unwanted applications".
  • Click Advanced settings and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
    Do NOT checkmark "Use custom proxy settings"
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#12 BigHawaii

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Posted 29 October 2014 - 08:11 PM

# AdwCleaner v3.311 - Report created 29/10/2014 at 20:07:13
# Updated 30/09/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Cheryl - CHERYL-PC
# Running from : C:\Users\Cheryl\Desktop\adwcleaner_3.311.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17344

-\\ Google Chrome v38.0.2125.111

[ File : C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

*************************

AdwCleaner[R0].txt - [1463 octets] - [28/10/2014 08:46:53]
AdwCleaner[R1].txt - [1070 octets] - [29/10/2014 20:03:33]
AdwCleaner[S0].txt - [1531 octets] - [28/10/2014 08:51:59]
AdwCleaner[S1].txt - [997 octets] - [29/10/2014 20:07:13]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1056 octets] ##########



#13 BigHawaii

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Posted 29 October 2014 - 08:24 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.3 (10.21.2014:1)
OS: Windows 7 Home Premium x64
Ran by Cheryl on Wed 10/29/2014 at 20:16:50.25
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{27B4851A-3207-45A2-B947-BE8AFE6163AB}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{27B4851A-3207-45A2-B947-BE8AFE6163AB}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 10/29/2014 at 20:22:49.92
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

#14 BigHawaii

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Posted 29 October 2014 - 09:16 PM

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application deleted - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application deleted - quarantined

#15 Broni

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Posted 29 October 2014 - 09:18 PM

How is computer doing?

 

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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