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IE 11 and email issues


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#1 jneely

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Posted 28 October 2014 - 04:40 PM

My mom's having issues with IE 11 and is using windows 7 home edition. When the computer is setting idle an error pops-up saying the IE is having a problem. It then gives you the option to either close the program or let it search for a solution. When you select it to find a solution it acts like it's doing something then goes away. My mom is also using Outlook 2007 to check her email and mentioned having issue there as well. She gets one she thinks is from Norton that is just COM surrogate. She also mentioned that Norton will pop up with a high usage warning as well. Any help that you can provide both mom and I would appreciate it.

 

Sorry should have mentioned when I first posted this that she is still able to use IE 11.


Edited by jneely, 28 October 2014 - 04:54 PM.


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#2 jneely

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Posted 28 October 2014 - 10:30 PM

Okay did a little digging and found out what COM surrogate is I don't completely understand it but at least I've got a good idea. As for the IE issue I'm going to wait and try and get a screen shot of it so you can see what's going on with her pc.






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