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system restore not working/start menu,"program" sub tab showing empty

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3 replies to this topic

#1 sidhu87


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Posted 28 October 2014 - 01:58 PM


                 i am using WIN XP SP2 in my Dell E6400 for some official work. Two days ago it just satrted showing wierd problems such as:


1. The "programs" sub tab on start menu shows empty

2. The system restore gives the error message" system restore is not able to protect your computer....." when i tried restoring using "restore/rstrui"



3. I am unable to install MABM, superantispyware or GMER


4. Microsoft office gives the following error when i try to use it

"error 25004.config.Xml not specified..."






Farbar Service Scanner Version: 21-07-2014
Ran by Administrator (administrator) on 29-10-2014 at 00:22:26
Running from "C:\Documents and Settings\Administrator\My Documents\Downloads\Programs"
Microsoft Windows XP Professional Service Pack 2 (X86)
Boot Mode: Normal

Internet Services:

Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:

Firewall Disabled Policy:

System Restore:
Srservice Service is not running. Checking service configuration:
The start type of Srservice service is OK.
The ImagePath of Srservice service is OK.
The ServiceDll of Srservice service is OK.

System Restore Disabled Policy:

Security Center:

Windows Update:

Windows Autoupdate Disabled Policy:

Other Services:

File Check:
C:\WINDOWS\system32\dhcpcsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\afd.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\netbt.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\tcpip.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\ipsec.sys => File is digitally signed
C:\WINDOWS\system32\dnsrslvr.dll => File is digitally signed
C:\WINDOWS\system32\ipnathlp.dll => File is digitally signed
C:\WINDOWS\system32\netman.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\srsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\sr.sys => File is digitally signed
C:\WINDOWS\system32\wscsvc.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\wuauserv.dll => File is digitally signed
C:\WINDOWS\system32\qmgr.dll => File is digitally signed
C:\WINDOWS\system32\es.dll => File is digitally signed
C:\WINDOWS\system32\cryptsvc.dll => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed
C:\WINDOWS\system32\services.exe => File is digitally signed

Extra List:
Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4) Tcpip6(9)
IpSec Tag value is correct.

**** End of log ****



My system has become totally unusable and would request your help to relove this issue.

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#2 Torvald


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Posted 28 October 2014 - 02:45 PM

If you are not able to install MBAM, SuperAntiSpyware or GMER, then your system may very well be infected.

Therefore, recommend you open a new post in the "AM I Infected" forum.


In the meantime, I see that you only have Windows XP Service Pack 2 installed.  Recommend you try to download and install Service Pack 3 and any other available Windows updates, then run a full anti-virus scan.


Also, your error message "error 25004.config.Xml not specified" is usually caused by a problem with Microsoft Office 2007. To try repairing your MS Office 2007 installation, please do the following: 

First, close all programs.
Click Start, Control Panel, Programs, Uninstall a Program
Click Office, than Change, than Repair
Once it completes the repair, restart your computer.


P.S.  Don't forget to open a new post in the "AM I Infected" forum.

Edited by Torvald, 28 October 2014 - 02:46 PM.

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#3 sidhu87

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Posted 29 October 2014 - 12:30 AM

Thanks Torvald,

                         i have posted in the "am i infected" forum.... the problem is i cannot repair the office program as it is giving only option of removing it and not of reparing...

also i have no antivirus in my system...hopefully the virus problem will be resolved and i can taking other steps to re install all my softwares giving me errors...

#4 hamluis



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Posted 31 October 2014 - 11:34 AM

Running SP 2 and not updating to SP3 and all critical updates after that...combined with lack of AV...make the decision to check for malware the obvious path to pursue, IMO.


New AII Topic


This XP topic is now closed to avoid confusion.



Edited by hamluis, 31 October 2014 - 11:35 AM.

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