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Hard Drive Short DST Check Failed - Software Error?!


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#1 cricket4224

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Posted 27 October 2014 - 05:32 PM

First off I have a HP 2000 Notebook PC with Windows 8 and I used Internet Explorer 10.

 

Processor Name : AMD E-300APU with Radeon ™ HD Graphics.

 

A few days ago, my computer started getting slower & slower, not responding, freezing up and even going to a blue screen before coming back to the page I was at.

 

So I put it in Safe Mode with Networking and ran Malwarebytes full scan - nothing.

 

Then I hit F2 at reboot and ran some of the tests on there - Battery was Okay, memory was okay, but this one failed :

 

Hard Drive Short DST Check - Software Error

 

Failure ID : RSG080-6P579C-MFGJXG-60VS03

Product ID : D1E80UA#ABA

 

Does this mean I need to update with windows update, that there isn't enough memory or does it mean my Hard Drive needs to be replaced? This laptop is only 1-1 1/2 years old....



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#2 JohnC_21

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Posted 27 October 2014 - 05:43 PM

Your hard drive is probably failing. I would get your important data off it as soon as possible. After your important data is off download Seatools for Windows and do a diagnostic to confirm the hard drive failure.

 

SeaTools for Windows User Guide

 

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Hard-Drive-Short-DST-Check-Software-Error/td-p/2660273



#3 cricket4224

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Posted 27 October 2014 - 05:48 PM

Would updating from Windows 8 to Windows 8.1 help in anyway if it is just a Software Issue with the Bios?



#4 JohnC_21

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Posted 27 October 2014 - 06:06 PM

Updating to 8.1 would not help. Just to on the safe side, I would backup your important data first. Do the diagnostic with Seatools. If that passes, then set BIOS back to default and see if that helps. If it still throws the error then it would be something caused by software or possibly a corrupt file system.

 

Have you installed anything recently that would cause this error? If this error 



#5 cricket4224

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Posted 27 October 2014 - 08:51 PM

I tried to doing some window updating as it kept popping up, then the computer took over updating to Windows 8.1 -

 

I tried the Bios update from F.34 to F.47

 

The hard drive short check still failed though while the Hard Drive Smart Check passed....This Sea Driver tool says it's for windows 7 i'm hoping it's compatible with Windows 8.1

 

And the only things I have downloaded recently would be :

 

4/26/14 : P@H Protocol - Valassis

8/09/14 : MyService Version 3.8  (from trusted source)

9/19/14 : Adobe Reader XI (11.0.09)

10/22/14 : Java 7 Update 71

10/22/14 : Microsoft Silverlight


Edited by cricket4224, 27 October 2014 - 08:58 PM.


#6 cricket4224

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Posted 27 October 2014 - 09:01 PM

Would doing a system restore to factory settings help? I don't have the money right now to purchase a new laptop so I'm trying all avenues to save this one. Thank you for all of your help! It's truly appreciated! ^_^



#7 cricket4224

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Posted 27 October 2014 - 09:11 PM

I downloaded the seatools and these are the results :

 

S0V5JJDQW     Model #ST320LT012-9WS14C     Firmware 0001YAM1    

 

Short DST - FAIL

Short Generic - PASS

SMART Check - PASS



#8 JohnC_21

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Posted 27 October 2014 - 09:24 PM

Download Gsmartcontrol. Do a short test and post the results.

 

The problem is when the computer updated to Windows 8.1 it may break the ability to do a factory reset or refresh unless you still have the disks that were supposed to be made when after purchase. Have you created restore DVD's when you purchased the computer?

 

http://www.neowin.net/forum/topic/1183043-caution-you-may-lose-resetrefresh-if-you-upgrade-to-windows-81/

 

You could try a refresh and not a reset . Any programs installed would have to be reinstalled. A reset would take it back to a factory state. If you do a reset make sure you backup all your data and favorites first as those will be gone.

 

Go to EventViewer in Windows 8 and look under System but it may show something related to the DST error. Edit: Also look under Applications.

 

Also, I would recommend calling HP support and giving them that Failure ID number. They should be able to give you some info the problem. I could not find anything on that failure id.

 

Edit: I would remove Java if you do not use it. If you print coupons, you probably need it. I would also remove Adobe Reader and replace it with PDFXchange Viewer but that would be up to you.


Edited by JohnC_21, 27 October 2014 - 09:35 PM.


#9 cricket4224

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Posted 27 October 2014 - 09:45 PM

Would having the computer on power saver mode mess with the Disk check using F2?

 

And thanks I didn't know that about the 8.1 Windows...I hate to hear that too because I think every laptop in this house has it...sigh....



#10 JohnC_21

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Posted 27 October 2014 - 09:48 PM

It shouldn't. Post the GsmartControl results and also look for anything in Applications of EventViewer.



#11 cricket4224

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Posted 27 October 2014 - 10:08 PM

I am checking the event viewer For System 1st and then I will post application  and here is what I found :

 

10/27/2014 :

* The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.

 

* The server {D63B10C5-BB46-4990-A94F-E40B9D520160} did not register with DCOM within the required timeout.

 

 

10/22/2014 :

 

 

* The IO operation at logical block address 2b19900 for Disk 0 (PDO name: 0F01160003003E00000000009900048000000000000000000000000000000000000000000000000000020428700000000000000A00000000000000000000) was retried.

 

 

* A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

 

 

 

* The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{9BA05972-F6A8-11CF-A442-00A0C90A8F39}

and APPID

 

10/21/2014 CRITICAL

 

* The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly

 

 

10/19/14 :

 

* The driver \Driver\WudfRd failed to load for the device USB\VID_05AC&PID_12A0&MI_00\0.

 

* The shadow copies of volume C: were aborted because of an IO failure on volume C:.

 

* The start type of the Background Intelligent Transfer Service service was changed from auto start to demand start.

 

 

 

10/13/14 :

 

* Name resolution for the name c.telemetrytaxonomy.net timed out after none of the configured DNS servers responded.

 

 



#12 cricket4224

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Posted 27 October 2014 - 10:15 PM

This is for Applications :

 

10/22/2014 :

* Faulting application name: atieclxx.exe, version: 6.14.11.1143, time stamp: 0x5154efc9

Faulting module name: atieclxx.exe, version: 6.14.11.1143, time stamp: 0x5154efc9

Exception code: 0xc0000005

 

10/23/2014 :

* The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

 

10/24/2014 :

* Faulting application name: atieclxx.exe, version: 6.14.11.1143, time stamp: 0x5154efc9

Faulting module name: atieclxx.exe, version: 6.14.11.1143, time stamp: 0x5154efc9

Exception code: 0xc0000005

 

 

* taskhostex (22888) IndexedDb: The database C:\Users\Natasha\AppData\Local\Microsoft\Internet Explorer\Indexed DB\Internet.edb created at 10/21/2014 3:52:38 was not recovered. The recovered database was created at 10/21/2014 3:52:38.

 

 

* Crawl could not be completed on content source <StickyNotes://{S-1-5-21-3409608470-2218997923-1605518904-1002}/notes/>.

Context: Application, SystemIndex Catalog

 

10/25/2014

 

* taskhostex (15012) The database cache size maintenance task has taken 60 seconds without completing. This may result in severe performance degradation. Current cache size is 8 buffers above the configured cache limit (114 percent of target). Cache size maintenance evicted 0 buffers, made 19925 flush attempts, and successfully flushed 0 buffers. It has run 3728 times since maintenance was triggered.

 

 

*Fault bucket , type 0

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: explorer.exe

P2: 6.2.9200.16628

 

 

 



#13 cricket4224

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Posted 27 October 2014 - 10:29 PM

Ran Gsmartcontrol and this is what it said :

 

Device Model : ST320LT012-9WS14C

Serial Number : S0V5JDQW

World Wide Name : 5 000c50 060ef356a

Firmware Version : 0001YAM1

Capacity : 320.07 GB [298.09 GiB, 320072933376 bytes]

Sector Sizes : 512 bytes logical, 4096 bytes physical

In Smartctl Database : No

ATA Version : 8

ATA Standard : ATA-8-ACS revision 4

Scanned On : Mon Oct 27 22:25:42 2014 CDT

SMART Supported : Yes

SMART Enabled : Yes

Smartctl Version : 5.43 2012-06-30 r3573

Overall Health Self-Assessment Test : PASSED

 

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   118   079   006    Pre-fail  Always       -       194813824
  3 Spin_Up_Time            0x0023   099   099   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   097   097   000    Old_age   Always       -       3746
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002f   077   060   030    Pre-fail  Always       -       4345819560
  9 Power_On_Hours          0x0032   097   097   000    Old_age   Always       -       2912
 10 Spin_Retry_Count        0x0033   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   097   097   000    Old_age   Always       -       3746
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   001   001   000    Old_age   Always       -       2676
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   058   051   045    Old_age   Always       -       42 (Min/Max 40/43)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       46
192 Power-Off_Retract_Count 0x0022   100   100   000    Old_age   Always       -       59
193 Load_Cycle_Count        0x0032   044   044   000    Old_age   Always       -       112150
194 Temperature_Celsius     0x0022   042   049   000    Old_age   Always       -       42 (0 17 0 0 0)
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       8
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
254 Free_Fall_Sensor        0x0032   100   100   000    Old_age   Always       -       0


Edited by cricket4224, 27 October 2014 - 10:30 PM.


#14 cricket4224

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Posted 27 October 2014 - 11:12 PM

I ran CHKDSK and it says both the C:Drive and D:Drives have no errors....



#15 cricket4224

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Posted 28 October 2014 - 01:04 AM

I also did the windows Refresh and it put me back to the original Windows 8 that was installed on my computer...However, the short hard disk check still says failed...






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