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BSOD/Hardware Error


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#1 Tribunal

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Posted 27 October 2014 - 03:50 AM

A few hours ago I got a BSOD that completely crashed my system out of an online game, music, etc.

 

I haven't had any problems with this computer (since figuring out and fixing a faulty power supply) so it was a bit of a surprise. As a result, the error flashed by before I could note it down in-order to either fix it or rule it out as a one-time thing.

 

I checked the event log, but I guess they've made some 'consumer-friendly' (/sarc) changes in Win7, because I see the unexpected shutdown errors and warnings, but not anything related to the crash/BSOD/stop itself.

 

SO I'm hoping that someone more familiar with WinDbg can help. I really just want the error #, but any other advice is welcome too. I -think- I may know one of a few causes but I am obviously not for sure since I barely saw an error c:

 

 

Thanks for reading! 

 

 

 

 
Microsoft ® Windows Debugger Version 6.3.9600.17237 AMD64
Copyright © Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\Windows\Minidump\102714-68063-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
 
WARNING: Whitespace at end of path element
Error: Empty Path.
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
 
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03004000 PsLoadedModuleList = 0xfffff800`03247890
Debug session time: Mon Oct 27 02:44:25.913 2014 (UTC - 5:00)
System Uptime: 10 days 23:01:54.289
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
..............................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 124, {0, fffffa8009eaa028, be200000, 5110a}
 
Probably caused by : GenuineIntel
 
Followup: MachineOwner
---------
 
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009eaa028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
 
Debugging Details:
------------------
 
 
BUGCHECK_STR:  0x124_GenuineIntel
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  f
 
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
 
STACK_TEXT:  
fffff800`00ba8a98 fffff800`035fba3b : 00000000`00000124 00000000`00000000 fffffa80`09eaa028 00000000`be200000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`03190463 : 00000000`00000001 fffffa80`076b5cb0 00000000`00000000 fffffa80`076b5d00 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`035fb700 : 00000000`00000728 fffffa80`076b5cb0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`035fb052 : fffffa80`076b5cb0 fffff800`00ba8e70 fffffa80`076b5cb0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`035faf0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`035eee88 : 00000000`00000000 fffffa80`0eb15b38 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`030784ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`03078313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff880`103549f2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`055557d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xe3a
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: GenuineIntel
 
IMAGE_NAME:  GenuineIntel
 
DEBUG_FLR_IMAGE_TIMESTAMP:  0
 
IMAGE_VERSION:  
 
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
 
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
 
ANALYSIS_SOURCE:  KM
 
FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_cache
 
FAILURE_ID_HASH:  {270f58cb-a20a-a72d-6d81-eb8c82f01f7a}
 
Followup: MachineOwner
---------
 

 



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#2 hamluis

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Posted 29 October 2014 - 12:22 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dc3

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Posted 29 October 2014 - 12:59 PM

The bug check is indicating a fatal error with your Intel processor.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 hamluis

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Posted 30 October 2014 - 07:40 AM

STOP 124 Errors

 

Louis






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