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Posted 26 October 2014 - 01:31 PM
Posted 26 October 2014 - 03:09 PM
Hello, and Welcome,
You will need to disable SecureBoot in BIOS. Also Fastboot if enabled. You may need to enable something called Legacy Boot or CSM in BIOS.
Posted 26 October 2014 - 03:41 PM
Posted 26 October 2014 - 03:58 PM
Getting into BIOS has nothing to do with Control Panel. If you don't need any data on the computer, you could set it back to a factory state if it's an OEM. What is the make and model of the computer?
It's possible to install Windows 7 dual boot but there could be driver issues if the computer is new. Drivers may not be available for Windows 7. Do you need any data from the computer backed up?
The slowdown of the computer could also be due to a hardware problem. What is the computer used for, just browsing and basic email?
Posted 26 October 2014 - 04:14 PM
Posted 26 October 2014 - 04:39 PM
If that is the case, trying to disinfect the computer using Kaspersky may render the computer unbootable. Do you have an external drive that you can transfer your work to? Then do the factory reset.
Just for your reference. See this link on how to get into BIOS when the computer first boots.
Is the OS Windows 8 or 8,1? If 8.1 was it updated from 8 or did the computer come with 8.1? It
Is the account you login to an admin account?
Type CMD in the search box and Right click Run as Administrator. Type the following
net user administrator
Please post the results.
Edited by JohnC_21, 26 October 2014 - 04:40 PM.
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