Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

EXTREMELY SLOW ADSL2+ 2MBPS DOWN 0.7 MBPS UP HELP !!!!!!!


  • Please log in to reply
13 replies to this topic

#1 ryan842

ryan842

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:01:52 PM

Posted 25 October 2014 - 11:17 PM

Hello
 
I have extremely slow speeds on my fast adsl 2 + telstra broadband plan.
 
I took the ookla speed test and i only manage 2mbps download and 0.7 mbps upload, my ping is 10.
These tests were taken with my computer hooked up via ethernet with no one else connected to the internet and nothing running in the back ground.
 
My computer is very powerful so it wouldnt be the cause of the problem.
 
My router is the Thomson TG782T. Im located 2.5km from the nearest exchange, with an estimated cable length of 3.5kms.
 
Did anyone know why my speed is so slow, how should i go about finding the cause of the problem ?
 
thanks in advance.


BC AdBot (Login to Remove)

 


#2 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,812 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:52 PM

Posted 26 October 2014 - 12:21 AM

G'day Ryan,

just for a laugh, read THIS post....

 

 

Have you Reset the router ?....As you face the router, on the left hand side there is a usb connection....and a tiny hole beside it.......the end of a paper clip will fit nicely .....press in gently....you will feel/hear a tiny click....keep it in for 10/15 seconds, and then release. The router will completely reset. Be patient. Wait for all the lights on the top of the router to stop flickering etc

 

Any luck ?


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#3 ryan842

ryan842
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:01:52 PM

Posted 26 October 2014 - 12:44 AM

thanks for the input much appreciated, i reset the router yesterday until the leds all went out and slowly started to come back on. I then was unable to connect to the interent, so i logged into the router then and reset it, the net was working again but still very slow. I have an splitter connected to the telephone line and splits it to the modem and housephone. i know it is very old



#4 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,812 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:52 PM

Posted 26 October 2014 - 01:41 AM

The "splitter" should be a line filter, which prevents noise from the adsl side of things making your phone calls hard to listen to......

 

 

 

run this as a .bat file.......(copy and paste to notepad,then save as..   resetinternet.bat  to your desktop )

 

Right click on the file on your desktop, select 'run as administrator'


ECHO Off
ipconfig.exe /release
net.exe stop "dhcp client"
net.exe stop "dns client"
net.exe stop "network connections"
net.exe start "dhcp client"
net.exe start "dns client"
net.exe start "network connections"
ipconfig.exe /flushdns
ipconfig.exe /renew
IPConfig.exe /all >> C:\IP_Info%date:~-4,4%-%date:~4,2%-%date:~-7,2%.txt
Notepad.exe C:\IP_Info%date:~-4,4%-%date:~4,2%-%date:~-7,2%.txt

 

if it reboots at the end of running....allow it to do so .


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#5 ryan842

ryan842
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:01:52 PM

Posted 26 October 2014 - 02:06 AM

here is a photo of the splitter/filter. http://tinypic.com/r/raz42q/8

 

i did what you told me,and it stops after

 

 "

 
C:\Windows\system32>ECHO Off
 
Windows IP Configuration
 
No operation can be performed on Wireless Network Connection 2 while it has its
media disconnected.
No operation can be performed on Local Area Connection while it has its media di
sconnected.
The DHCP Client service is stopping..
The DHCP Client service was stopped successfully.
 
The DNS Client service is stopping.
The DNS Client service was stopped successfully.
 
The Network Connections service is stopping.
The Network Connections service was stopped successfully.
 
The DHCP Client service is starting.
The DHCP Client service was started successfully.
 
The DNS Client service is starting.
The DNS Client service was started successfully.
 
The Network Connections service is starting.
The Network Connections service was started successfully.
 
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
Windows IP Configuration
 
No operation can be performed on Wireless Network Connection 2 while it has its
media disconnected.
No operation can be performed on Local Area Connection while it has its media di
sconnected.
 

.:

 

it then opens a notepad document with some ipconfig on it.


did another test and the speed is still the same



#6 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,812 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:52 PM

Posted 26 October 2014 - 02:13 AM

ok...try running the cable from the wall socket direct to the router


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#7 ryan842

ryan842
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:01:52 PM

Posted 26 October 2014 - 02:31 AM

 okay so i disconnected the filter and plugged the router directly into the wall.

ran a speed test and still the same speeds. :(



#8 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,812 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:52 PM

Posted 26 October 2014 - 02:37 AM

Have you attempted to connect wireless ?


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#9 ryan842

ryan842
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:01:52 PM

Posted 26 October 2014 - 02:42 AM

yep both wired and wireless give about the same speed, wired is about 0.05mbps quicker



#10 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,812 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:52 PM

Posted 26 October 2014 - 02:50 AM

Definitely time to talk to Telstra.

 

Dont pay too much attention to distances from exchange etc etc....I live in a small country town in the middle of nowhere....and i get 13.36 Download, and .85 Upload (measured today)

 

When they start to talk crap....ask for your problem to be elevated.   Whatever you do....do NOT hang up. Simply say i wish to speak to someone in tier / level 2

 

Do any of your neighbors have adsl ?...if so ask them to do a quick speed test....this will give you some dry ammo to face telstra with


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#11 ryan842

ryan842
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:01:52 PM

Posted 26 October 2014 - 03:33 AM

thanks a lot for the advice, much appreciated. ill give them a call tomorrow, how should i go about it ? ( straight out tell them my nets too slow and i beleive the faults not on my end, ) Im not very close with my neighbours so will be a bit awkward asking them.



#12 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,812 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:52 PM

Posted 26 October 2014 - 02:48 PM

yes, straight out tell them.

 

Tell them also that your PC has had diagnostics run on it, and appears to be clear of any problems.

 

They will keep you on the phone for ages...just take a deep breath and persevere.


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#13 ryan842

ryan842
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:01:52 PM

Posted 26 October 2014 - 08:30 PM

okay, think i may have to set aside a few hours to call them. Thanks for all the advice



#14 ryan842

ryan842
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:01:52 PM

Posted 29 October 2014 - 10:44 PM

okay so i called up telstra today, they ran some tests on my line and they apparently reset a few things. still no change in the speed. They are going to call me back tomorrow after they monitor my line. The guy i was speaking to thought that maybe my router could be causing the slow speed as it is a few years old. What do you guys think about that. 






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users