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Unable to Uninstall Various Programs

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3 replies to this topic

#1 hey_marion


  • Members
  • 1 posts
  • Local time:10:29 PM

Posted 25 October 2014 - 09:26 PM

I have a number of programs that were recently installed and am unable to uninstall:

-Search App by Ask: says "The specified account already exists."
-Remote Desktop Access (VuuPC): says "An error occurred while trying to uninstall Remote Desktop Access (VuuPC).  It may have already been uninstalled".  I chose to not remove it from the Programs and Features list.
- mailagent: this launches a browser to gorillauninstallation.com but sends me to link to download their uninstaller
- Snap.Do: I keep trying to uninstall but uninstall doesn't do anything


I did recently uninstall a program that was causing the laptop to use a proxy server and despite changing the setting in LAN Settings, the setting would remain enabled.  I was able to uninstall the program called "My Program 1.5" in Safe Mode.


DDS log:

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.17344  BrowserJavaVersion: 10.71.2
Run by admin at 22:21:23 on 2014-10-25
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8086.5104 [GMT -4:00]
AV: Microsoft Security Essentials *Enabled/Updated* {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
SP: Microsoft Security Essentials *Enabled/Updated* {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Tablet\Pen\WTabletServiceCon.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc7.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe
C:\Program Files\File Association Helper\FAHWindow.exe
C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Cantataweb\updateCantataweb.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe
C:\Program Files\Tablet\Pen\WacomHost.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Tablet\Pen\Pen_Tablet.exe
C:\Program Files\Tablet\Pen\Pen_TouchUser.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\HPNetworkCommunicator.exe
============== Pseudo HJT Report ===============
uStart Page = about:blank
mStart Page = hxxp://www.google.com
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Cantataweb: {aab803bd-f01b-423a-a89a-60af476e9f12} - 
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [HP Deskjet 3050A J611 series (NET)] "C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN29J6FGKR05PJ:NW" -scfn "HP Deskjet 3050A J611 series (NET)" -AutoStart 1
uRun: [GarminExpressTrayApp] "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
uRun: [uTorrent] "C:\Users\admin\AppData\Roaming\uTorrent\uTorrent.exe"  /MINIMIZED
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
dRunOnce: [SpUninstallDeleteDir] rmdir /s /q "\SearchProtect"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://remote.dot.gov/dana-cached/sc/JuniperSetupClient.cab
TCP: NameServer =
TCP: Interfaces\{48654085-B370-4100-A57E-3871459487E0} : NameServer =,
TCP: Interfaces\{4B5152B0-93A6-46DD-A667-787EBFF20204} : NameServer =,
TCP: Interfaces\{5C6E3110-2584-449C-8062-97D478A6D0AC} : NameServer =,
TCP: Interfaces\{86527CC5-F8E3-4CF4-8867-4D61B61E2D8B} : DHCPNameServer =
TCP: Interfaces\{8CBDD8F2-9E34-4AB9-8F48-A96A0A15B4CA} : NameServer =,
TCP: Interfaces\{931199A0-5DD0-406D-87E6-57E80971ED75} : NameServer =,
TCP: Interfaces\{E1FCFC2E-7E64-4C0A-8476-E8513B5DEBC5} : DHCPNameServer =
TCP: Interfaces\{E1FCFC2E-7E64-4C0A-8476-E8513B5DEBC5}\6583132503 : DHCPNameServer =
TCP: Interfaces\{E1FCFC2E-7E64-4C0A-8476-E8513B5DEBC5}\96D284F64756C6 : DHCPNameServer =
TCP: Interfaces\{E1FCFC2E-7E64-4C0A-8476-E8513B5DEBC5}\96D284F64756C6D233 : DHCPNameServer =
TCP: Interfaces\{E1FCFC2E-7E64-4C0A-8476-E8513B5DEBC5}\E4544574541425 : DHCPNameServer =
TCP: Interfaces\{E1FCFC2E-7E64-4C0A-8476-E8513B5DEBC5}\E45445745414254363 : DHCPNameServer =
TCP: Interfaces\{E1FCFC2E-7E64-4C0A-8476-E8513B5DEBC5}\F467562746279667560527F6140324 : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.101\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [IntelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray
x64-Run: [BTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
x64-Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
x64-Run: [IntelPROSet] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PROSet/Wireless
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [Windows Mobile Device Center] C:\Windows\WindowsMobile\wmdc.exe
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-Run: [MapsGalaxy Home Page Guard 64 bit] "C:\PROGRA~2\MAPSGA~2\bar\1.bin\AppIntegrator64.exe"
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Run: [FAHConsole] C:\Program Files\File Association Helper\FAHConsole.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
============= SERVICES / DRIVERS ===============
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2014-7-17 269008]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-10-12 55856]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2011-11-26 98208]
R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2011-8-8 1166848]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2011-5-19 921664]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2011-5-19 995392]
R2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2011-6-3 134928]
R2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe [2011-6-14 498688]
R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2012-7-5 376144]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2012-6-8 16056]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2012-10-15 72216]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-10-22 1871160]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-10-22 968504]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-9-27 125584]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2011-10-12 1692480]
R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2010-11-29 16120]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-10-12 2656280]
R2 Update Cantataweb;Update Cantataweb;C:\Program Files (x86)\Cantataweb\updateCantataweb.exe [2014-10-25 524016]
R2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe [2011-6-14 986112]
R2 WTabletServiceCon;Wacom Consumer Service;C:\Program Files\Tablet\Pen\WTabletServiceCon.exe [2012-12-27 619904]
R2 ZcfgSvc7;Intel® PROSet/Wireless ZeroConfig Service;C:\Program Files\Intel\WiFi\bin\ZCfgSvc7.exe [2011-7-27 994064]
R3 AMPPAL;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter;C:\Windows\System32\drivers\AmpPal.sys [2011-8-8 299008]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2011-5-19 1335360]
R3 bpenum;Intel® Centrino® WiMAX Enumerator;C:\Windows\System32\drivers\bpenum.sys [2011-10-12 84480]
R3 bpmp;Intel® Centrino® WiMAX 6050 Series;C:\Windows\System32\drivers\bpmp.sys [2011-10-12 182272]
R3 bpusb;Intel® Centrino® WiMAX 6050 Series Function Driver;C:\Windows\System32\drivers\bpusb.sys [2011-10-12 83968]
R3 btmaudio;Intel Bluetooth Audio Service;C:\Windows\System32\drivers\btmaud.sys [2011-5-19 51712]
R3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\System32\drivers\btmaux.sys [2011-5-19 53248]
R3 btmhsf;btmhsf;C:\Windows\System32\drivers\btmhsf.sys [2011-7-19 282624]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2011-10-12 176096]
R3 iBtFltCoex;iBtFltCoex;C:\Windows\System32\drivers\iBtFltCoex.sys [2011-7-19 59904]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-10-12 317440]
R3 iwdbus;IWD Bus Enumerator;C:\Windows\System32\drivers\iwdbus.sys [2011-4-26 25496]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-12-24 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-10-22 129752]
R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-10-22 63704]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2014-8-22 368624]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-10-12 82432]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-10-12 181760]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-10-12 412264]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 Garmin Core Update Service;Garmin Core Update Service;C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [2013-7-22 219480]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S2 Util Cantataweb;Util Cantataweb;"C:\Program Files (x86)\Cantataweb\bin\utilCantataweb.exe" --> C:\Program Files (x86)\Cantataweb\bin\utilCantataweb.exe [?]
S2 wzoomifyd;wzoomifyd;"C:\PROGRA~3\zoomify2\110~1.25\wzoomifyd.exe" -scm --> C:\PROGRA~3\zoomify2\110~1.25\wzoomifyd.exe [?]
S2 zoomify;zoomify;"C:\PROGRA~3\zoomify2\110~1.25\zoomify.exe" /ts2=1 --> C:\PROGRA~3\zoomify2\110~1.25\zoomify.exe [?]
S3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;C:\Windows\System32\drivers\AmpPal.sys [2011-8-8 299008]
S3 hidkmdf;KMDF Driver;C:\Windows\System32\drivers\hidkmdf.sys [2012-12-27 13728]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-10-20 111616]
S3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2011-10-12 158976]
S3 intaud_WaveExtensible;Intel WiDi Audio Device;C:\Windows\System32\drivers\intelaud.sys [2011-4-26 34200]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-7-27 340240]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-10-12 250984]
S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.0;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2010-11-29 149504]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WacHidRouter;Wacom Hid Router;C:\Windows\System32\drivers\wachidrouter.sys [2012-12-27 81312]
S3 wacomrouterfilter;Wacom Router Filter Driver;C:\Windows\System32\drivers\wacomrouterfilter.sys [2012-12-27 15776]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-12-2 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
=============== Created Last 30 ================
2014-10-26 01:24:25 -------- d-----w- C:\Users\admin\AppData\Local\LPT
2014-10-26 00:53:02 -------- d-----w- C:\Program Files (x86)\Cantataweb
2014-10-26 00:26:04 11627712 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{67EA1C0A-6427-4C50-868B-1645996E0566}\mpengine.dll
2014-10-23 01:01:04 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-10-23 01:00:40 93400 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-10-23 01:00:40 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-10-23 01:00:40 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-23 00:47:01 -------- d-----w- C:\Users\admin\AppData\Local\Diagnostics
2014-10-23 00:41:24 11627712 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2014-10-20 23:06:58 77312 ----a-w- C:\Windows\System32\packager.dll
2014-10-20 23:06:58 67072 ----a-w- C:\Windows\SysWow64\packager.dll
2014-10-20 23:00:21 3241472 ----a-w- C:\Windows\System32\msi.dll
2014-10-20 23:00:20 2363904 ----a-w- C:\Windows\SysWow64\msi.dll
2014-10-20 22:20:56 -------- d-----w- C:\ProgramData\Browser
2014-10-19 02:28:53 -------- d-----w- C:\ZombieNews
2014-10-19 02:03:23 -------- d-----w- C:\Program Files (x86)\OpenSoftwareUpdater
2014-10-19 01:52:45 98216 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-10-19 01:44:36 -------- d-----w- C:\Users\admin\AppData\Local\BoBrowser
2014-10-19 01:43:38 -------- d-----w- C:\Users\admin\AppData\Roaming\VOPackage
2014-10-19 01:43:00 20328 ----a-w- C:\Windows\System32\roboot64.exe
2014-10-19 01:42:42 -------- d-----w- C:\Program Files (x86)\RCP
2014-10-19 01:42:17 -------- d-----w- C:\Users\admin\AppData\Local\MaxiGet Download Manager
2014-10-19 01:40:57 -------- d-----w- C:\Program Files (x86)\Maxiget
2014-10-07 01:00:46 -------- d-----w- C:\ProgramData\HitmanPro
2014-10-05 01:26:10 -------- d-----w- C:\Users\admin\AppData\Roaming\dgTemp
2014-10-05 01:26:03 -------- d-----w- C:\Users\admin\AppData\Local\tmp18457
2014-10-03 00:47:23 536576 ----a-w- C:\Windows\SysWow64\sqlite3.dll
2014-10-03 00:46:18 -------- d-----w- C:\AdwCleaner
2014-10-03 00:05:43 -------- d-----w- C:\VoidLauncher
2014-10-02 01:51:51 -------- d-----w- C:\Users\admin\AppData\Local\WinZip
2014-10-02 01:48:39 -------- d-----w- C:\Program Files\File Association Helper
2014-10-02 01:29:41 -------- d-----w- C:\Users\admin\AppData\Local\StormWatch
2014-10-02 01:26:18 -------- d-----w- C:\ProgramData\zoomify2
2014-10-02 01:24:32 -------- d-----w- C:\Program Files (x86)\Search Extensions
2014-10-02 01:00:18 1188440 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{D44E8668-10C0-4D4D-8B60-7B3C858B9195}\gapaengine.dll
2014-10-01 03:07:17 519680 ----a-w- C:\Windows\SysWow64\qdvd.dll
2014-10-01 03:07:17 371712 ----a-w- C:\Windows\System32\qdvd.dll
2014-09-29 22:44:27 163504 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10145.bin
==================== Find3M  ====================
2014-10-10 02:05:59 276480 ----a-w- C:\Windows\System32\generaltel.dll
2014-10-10 02:05:42 507392 ----a-w- C:\Windows\System32\aepdu.dll
2014-10-10 02:00:38 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-10-01 15:11:12 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-09-29 00:58:48 3198976 ----a-w- C:\Windows\System32\win32k.sys
2014-09-25 22:32:04 2017280 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-09-25 22:31:02 2108416 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-09-24 20:46:01 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-09-24 20:46:01 701104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-09-22 06:42:39 278152 ------w- C:\Windows\System32\MpSigStub.exe
2014-09-19 01:56:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-09-19 01:55:49 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-09-19 01:40:43 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-09-19 01:40:03 547328 ----a-w- C:\Windows\System32\vbscript.dll
2014-09-19 01:39:58 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-09-19 01:38:27 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
2014-09-19 01:36:57 5829632 ----a-w- C:\Windows\System32\jscript9.dll
2014-09-19 01:26:00 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-09-19 01:25:49 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-09-19 01:25:12 4201472 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-09-19 01:25:09 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-09-19 01:18:02 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-09-19 01:14:57 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-09-19 01:06:47 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-09-19 01:02:07 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-09-19 01:01:47 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-09-19 01:01:03 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-09-19 00:59:40 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2014-09-19 00:50:16 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-09-19 00:49:31 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-09-19 00:40:12 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-09-19 00:36:23 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-09-19 00:33:18 2309632 ----a-w- C:\Windows\System32\wininet.dll
2014-09-19 00:18:55 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-09-18 23:59:11 1810944 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-09-09 22:11:04 2048 ----a-w- C:\Windows\System32\tzres.dll
2014-09-09 21:47:10 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2014-09-04 05:23:20 424448 ----a-w- C:\Windows\System32\rastls.dll
2014-09-04 05:04:15 372736 ----a-w- C:\Windows\SysWow64\rastls.dll
2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
2014-08-01 11:53:22 1031168 ----a-w- C:\Windows\System32\TSWorkspace.dll
2014-08-01 11:35:06 793600 ----a-w- C:\Windows\SysWow64\TSWorkspace.dll
2014-07-31 00:31:36 107368 ----a-w- C:\Windows\System32\LMIRfsClientNP.dll
2014-07-31 00:31:33 92488 ----a-w- C:\Windows\System32\LMIinit.dll
2014-07-31 00:31:33 35656 ----a-w- C:\Windows\System32\LMIport.dll
============= FINISH: 22:23:38.11 ===============


Attached Files

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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....

  • Malware Response Instructor
  • 35,556 posts
  • Gender:Male
  • Location:California
  • Local time:06:29 PM

Posted 30 October 2014 - 12:58 PM

Greetings hey_marion and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:


Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. While I review our situation please run the below for me. In addition please recap your current symptoms.


Farbar Recovery Scan Tool (FRST)

  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop <<< Important
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should
  • Double click the icon
  • Click Yes to the disclaimer
  • Make sure the Addition.txt box is checked
  • Click Scan and allow the program to run
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply

System Summary Information

  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type msinfo32 and press Enter
  • Left click on System Summary
  • Click File, Save, and name the file Summary
  • Zip and attach the file to your reply

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • FRST results
  • Addition log
  • System Summary Information

If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....

  • Malware Response Instructor
  • 35,556 posts
  • Gender:Male
  • Location:California
  • Local time:06:29 PM

Posted 04 November 2014 - 09:43 AM



3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....

  • Malware Response Instructor
  • 35,556 posts
  • Gender:Male
  • Location:California
  • Local time:06:29 PM

Posted 06 November 2014 - 03:06 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

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