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windows 7 not running any programs, HELP!


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#1 haleynorris90

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Posted 25 October 2014 - 09:15 PM

I am very confused when it comes to computers so please bear with me! 

 

My computer has always been really slow and sluggish, but the past couple of days it won't open up hardly any programs at all. It will open up google chrome but it's slow and won't load anything.

My computer will randomly restart by itself.

I have Malwarebytes but I can't get it open to run a scan.

I have tried to do a system restore, but only one restore point would work, and it didn't help.

I went into safe mode and tried several different online virus scanners. Most of them wouldn't work, and the one that would work said there were no viruses found. I couldn't open up malwarebytes from safe mode either.

I'm really not sure what to do?? How do I diagnose my program and fix it? If any more info is needed, just ask, because I don't know what info to give.. Sorry for being so vague!


Edited by hamluis, 29 October 2014 - 04:31 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dc3

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Posted 26 October 2014 - 12:02 PM

Welcome to Bleeping Computer.

 

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 
 

 
Please download Junkware Removal Tool.
 
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.  
 
Click on Run to initiate the installation.
 
To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.
 
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
 
The tool will open and start scanning your system.
 
Please be patient as this can take a while to complete depending on your system's specifications.
 
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.  Copy and this and then post this in your topic.
 
 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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