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Internet installers won't connect (Java, Flash, anti-virus)


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#1 turner11

turner11

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  • 1 posts
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  • Local time:09:34 PM

Posted 25 October 2014 - 11:58 AM

Having a devil of a problem to track down. When I try to install/update a program that uses a small installer that connects online, the connection doesn't work (either times out or just sits forever).  Example: Trying to install Trend Micro Housecall av.  Download and run 2MB installer.  Get window for installer with "Checking network connection."  Progress bar sits at 5% forever.  Flash installer just doesn't start.  Java online installer never connects.  AdAware tries to check for updates and connection times out.  AVG says its preparing files and waits (looking at my router there is no bandwidth demand for files downloading, so it appears it can't connect).  I have several other PCs and Macs on this network that don't have these issues.

 

I know there are offline installers for some things and I've used them, but there is obviously something deeply wrong.  And not everything has that option.  I bought Panstoria Historian (an photo management tool) but when I ran it and tried to validate the key, it would not connect to do so, just timed out.

 

Also, I've started seeing scary things being reported by my SafeEyes internet filter in the Items Posted online section:

 

Items
Posted
Online

 

 

 

images-amazon.com

              s*x

 

              s*x

 

              tgp

 

 

doubleclick.net

              s*x

 

              x*x

 

              bdsm

 

              s*x

 

 

cloudfront.net

              x*x

 

 

mediaplex.com

              x*x

 

 

newrelic.com

              x*x

 

 

emjcd.com

              tpg

 

 

adadvisor.net

              s*x

 

 

humanevents.com

              s*x

 

 

townhall.com

              s*x

 

 

google-analytics.com

              s*x

 

 

newsinc.com

              s*x

 

 

scorecardresearch.com

              s*x

 

              s*x

 

              s*x

 

 

taboola.com

              s*x

 

              s*x

 

 

ebdr3.com

              s*x

 

              s*x

 

 

outbrain.com

              s*x

 

 

quantserve.com

              s*x

 

              s*x

 

              s*x

 

              s*x

 

 

disqus.com

              s*x

 

              s*x

 

 

googlesyndication.com

              s*x

 

 

contextweb.com

              s*x

 

              s*x

 

 

viewster.com

              s*x

 

 

addthis.com

              s*x

 

              s*x

 

 

vidible.tv

              s*x

 

 

chartbeat.net

              s*x

 

 

adap.tv

              s*x

 

 

visualrevenue.com

              s*x

 

 

gstatic.com

              s*x

 

 

loudoun.gov

              tgp

 

              bleep

 

 

mediaite.com

              s*x

 

 

thingsyousawinamovie.com

              cock

 

 

providenceprep.net

              s*x

 

 

tasteofhome.com

              x*x

 

 

groceryserver.com

              cock

 

 

pandora.com

              tgp

 

 

feedly.com

              tgp

 

              tgp

 

              tgp

 

              tgp

 

This is a Dell D630 running latest Win 7 32 bit.  I recently tried a repair install of Win 7.

I've run the Dell hw diags.

MS Security Essentials is running and up to date, shows green.

I did get Adaware to run, and it found nothing.

BitDefender quick scan reported no issues.

Trend Micro RUBotted and RootBuster tools, both reported no problems.

McAfee Security Scan Plus--no issues.

 

I used the MS Safety Scanner (msert.exe), with the full scan runing overnight, and it reported no issues.  I've tried disabling SafeEyes, the Windows Firewall, and adding programs to the Firewall.  I've used CCleaner and Registry Repair to clean the Registry.

 

I've used Farbar Recovery Scan Tool and it put nothing in the FixList.

 

HOWEVER, after running msert.exe overnight two nights ago, I was able to install the Panstoria software.  The license validation connected right away.  Later, when we tried to update Flash, its installer would not connect. Last night, ran the msert again (again, no issues found).  This morning, Flash install ran without a hitch.  Tried to update Java, it would not connect.  Then started going through anti-virus programs and found those with internet installers would not work as noted above.

 

Browsing and direct file downloads work fine.  I'm not getting any ad or other popups or browsing redirections/search engine changes.  We have had some Chrome crashing issues lately, but not consistent or repeatable.

 

I tried to publish a snapshot using Speccy, but it timed out!

 

I'm including a MinTool report:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Cheryl (administrator) on 25-10-2014 at 11:33:41
Running from "C:\Users\Cheryl\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/25/2014 11:02:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/25/2014 10:38:20 AM) (Source: Application Hang) (User: )
Description: The program SymCCISExe.exe version 2.1.0.20 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1c44

Start Time: 01cff0600f4e9ebe

Termination Time: 83

Application Path: C:\Users\Cheryl\AppData\Local\Temp\7zSC157.tmp\SymCCISExe.exe

Report Id: 8bc334c1-5c54-11e4-bd5d-001c234b9c72

Error: (10/25/2014 10:34:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 178606

Error: (10/25/2014 10:34:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 178606

Error: (10/25/2014 10:34:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/25/2014 10:32:18 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17410

Error: (10/25/2014 10:32:18 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17410

Error: (10/25/2014 10:32:18 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/25/2014 10:32:17 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16271

Error: (10/25/2014 10:32:17 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16271


System errors:
=============
Error: (10/25/2014 11:04:59 AM) (Source: DCOM) (User: )
Description: {28DD3979-0566-4ED3-9B14-1548B3187491}

Error: (10/25/2014 11:02:38 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:01:24 AM on ‎10/‎25/‎2014 was unexpected.

Error: (10/25/2014 11:01:33 AM) (Source: Service Control Manager) (User: )
Description: The Dell Internal Network Card Power Management service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/25/2014 09:03:42 AM) (Source: DCOM) (User: )
Description: {28DD3979-0566-4ED3-9B14-1548B3187491}

Error: (10/25/2014 03:08:24 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7.

Error: (10/24/2014 09:02:03 AM) (Source: DCOM) (User: )
Description: {28DD3979-0566-4ED3-9B14-1548B3187491}

Error: (10/24/2014 08:59:38 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:32:27 AM on ‎10/‎24/‎2014 was unexpected.

Error: (10/24/2014 08:32:36 AM) (Source: Service Control Manager) (User: )
Description: The Dell Internal Network Card Power Management service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/24/2014 08:32:35 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7.

Error: (10/24/2014 08:23:17 AM) (Source: DCOM) (User: )
Description: {28DD3979-0566-4ED3-9B14-1548B3187491}


Microsoft Office Sessions:
=========================
Error: (10/25/2014 11:02:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/25/2014 10:38:20 AM) (Source: Application Hang)(User: )
Description: SymCCISExe.exe2.1.0.201c4401cff0600f4e9ebe83C:\Users\Cheryl\AppData\Local\Temp\7zSC157.tmp\SymCCISExe.exe8bc334c1-5c54-11e4-bd5d-001c234b9c72

Error: (10/25/2014 10:34:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 178606

Error: (10/25/2014 10:34:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 178606

Error: (10/25/2014 10:34:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/25/2014 10:32:18 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17410

Error: (10/25/2014 10:32:18 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17410

Error: (10/25/2014 10:32:18 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/25/2014 10:32:17 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16271

Error: (10/25/2014 10:32:17 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16271



=========================== Installed Programs ============================
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.9.0.1210 - Adobe Systems Incorporated)
Adobe AIR (Version: 3.9.0.1210 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 15.0.0.189 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
Apple Application Support (HKLM\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C0CC75CD-F5B7-46AD-B016-17C0F5171718}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AudibleManager (HKLM\...\AudibleManager) (Version: 1244580.2010730629.2003050972.32 - Audible, Inc.)
Belarc Advisor 8.3 (HKLM\...\Belarc Advisor) (Version: 8.3.2.0 - Belarc Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
BRAdmin Professional 3 (HKLM\...\{75C885D4-C758-4896-A3B4-90DA34B44C31}) (Version: 3.50.0002 - Brother)
Broadcom Gigabit Integrated Controller (HKLM\...\{D3B3B9B2-FE73-44CB-8C0A-F737D92F991B}) (Version: 10.15.08 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 4.11 - Piriform)
Cisco EAP-FAST Module (Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Creative Memories Memory Manager 2 (HKLM\...\{0F1A3568-7419-4115-A207-512B9F688267}) (Version: 2.0 - Creative Memories)
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.4.0.4 - Dell)
Dell System Detect Bootstrapper (HKCU\...\8e3135b376bd523e) (Version: 1.1.0.15 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1.102.7 - Alps Electric)
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 5.60.18.47 - Dell Inc.)
EaseUS Todo Backup Free 7.0  (HKLM\...\EaseUS Todo Backup_is1) (Version: 7.0 - CHENGDU YIWO Tech Development Co., Ltd)
Google Chrome (HKLM\...\Google Chrome) (Version: 38.0.2125.104 - Google Inc.)
Google Drive (HKLM\...\{C6640705-7479-4EE5-BC86-879F05F65E74}) (Version: 1.17.7290.4094 - Google, Inc.)
Google Update Helper (Version: 1.3.25.5 - Google Inc.) Hidden
iTunes (HKLM\...\{F32DC846-4457-40A8-BECA-BCC0E960BC53}) (Version: 11.4.0.18 - Apple Inc.)
Java 7 Update 67 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (Version: 2.1.67.1 - Oracle, Inc.) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office XP Professional (HKLM\...\{90110409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
Mozilla Firefox 32.0.3 (x86 en-US) (HKLM\...\Mozilla Firefox 32.0.3 (x86 en-US)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
Mozilla Thunderbird 24.6.0 (x86 en-US) (HKLM\...\Mozilla Thunderbird 24.6.0 (x86 en-US)) (Version: 24.6.0 - Mozilla)
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 1.6 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10 - NVIDIA Corporation)
NVIDIA nView Desktop Manager (HKLM\...\NVIDIA nView Desktop Manager) (Version: 6.14.10.00 - NVIDIA Corporation)
NVIDIA PhysX (HKLM\...\{C5C1C0F0-D62F-4DBF-81D4-D7EF397C228B}) (Version: 9.09.0814 - NVIDIA Corporation)
Panstoria Historian 4 (HKLM\...\{44816B15-5BEA-4BA9-B074-3287E9F7A1B5}) (Version: 4.1.5358 - Panstoria, Inc)
PrimoPDF -- brought to you by Nitro PDF Software (HKLM\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
QuickSet (HKLM\...\{4B6AD248-D3BF-426A-8D64-847288154F13}) (Version: 8.2.20 - Dell Inc.)
QuickTime 7 (HKLM\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Registry Repair 4.1.0.388 (HKLM\...\Registry Repair) (Version: 4.1.0.388 - Glarysoft Ltd)
Safe Eyes (HKLM\...\{C3FA280D-3AE4-43F3-AFB5-D459B36A05B7}) (Version: 6.2.119.1 - McAfee, Inc.)
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.5210.0 - SigmaTel)
Skype™ 6.18 (HKLM\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.105 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 0.9.6.81.gd359a796 - Spotify AB)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Trend Micro RUBotted 2.0 Beta (HKLM\...\{54D4EAF5-4C80-4878-B4AC-5AE454A02E3C}_is1) (Version: 2.0.0.1034 - Trend Micro, Inc.)
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
WinPcap 4.1.3 (HKLM\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
Wireshark 1.12.1 (32-bit) (HKLM\...\Wireshark) (Version: 1.12.1 - The Wireshark developer community, http://www.wireshark.org)

========================= Memory info: ===================================

Percentage of memory in use: 65%
Total physical RAM: 2045.97 MB
Available physical RAM: 707.28 MB
Total Pagefile: 4091.94 MB
Available Pagefile: 2345.76 MB
Total Virtual: 2047.88 MB
Available Virtual: 1949.51 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.53 GB) (Free:26.78 GB) NTFS

========================= Users: ========================================

User accounts for \\MOM

Administrator            Cheryl                   Guest                    


**** End of log ****
 

And a FSS report:

 

Farbar Service Scanner Version: 21-07-2014
Ran by Cheryl (administrator) on 25-10-2014 at 11:34:55
Running from "C:\Users\Cheryl\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed


**** End of log ****

 

This is my wife's computer.  She is a homeschooling mom of 11 (8 at home right now) and doesn't have time for her computer to not work.  I'm an IT pro (30 years) and am at the end of my rope in trying to solve this.  Any help would be SO appreciated.

 

Mitch



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