Queenie-Evie, no other Comcast software is installed.
Dick, I ran Mcafee uninstall tool, rebooted. Uninstalled NSS and rebooted, reinstalled NSS. I couldn't access the Comcast Security link on the laptop in Xfinity, kept timing out. I downloaded the exe file on another computer, copied to memory stick and installed on laptop.Having a heck of a time activating NSS now due to not able to access internet, I am restaring to try again.
Everytime I restart, I have to always manually hookup to WIFI, when I do I receive the message: "The connection is limited" and "Connecting to the internet is taking longer than usual"
I restarted and went into NSS to activate/update, it went to IE this time, received "no response" message. now NSS checking to fix this NSS has encountered an error: Error 8505,129. It is running for a fix for this error. This is really frustating, will not connect to internet to activate NSS.
Apparently NSS activated, only action left is Live update. Norton Security has encountered an error. Error:8921,251 this time. Need to run Live Update and it always fails to complete, tried to restart many times with no success!
Finally, the "Check for Updates completes but, "download updates" the progress bar running from left to right. Been downloading for at least 45 minutes and still running, only 2.79MB of 39.92 downloaded. Leaving now, will let it run. Will let you know when I return if updates downloaded.